If you are unhappy in any way with our advice or service you have received from Premier we offer you a clear complaints handling procedure which we explain below. Our aim is to deal with complaints fairly, consistently and in a timely manner.
We will write to you promptly within 7 working days to let you know we have your complaint and will respond to your complaint at the same time if we can. Email: firstname.lastname@example.org.
If you are not satisfied with this:
You will be required to complete the detailed complaint / appeals form in your Individual Learning Plan. We will investigate your complaint and respond to you within 28 days.
If we do not have all the information we need to resolve it and need to collect this, or if there is a time delay for any other reason, we will write to you to let you know what is happening. We will then keep in touch with you regularly until we have completed our investigation.
Once we have completed our investigation we will write to let you know: