Frequently Asked Questions

Premier Global NASM are the UK’s leading provider in digital and virtual education within the health and fitness sector. We invested in our digital transformation two years ago, and through our innovative and tested, Live Learning through Digital Technology delivery methodology, we are uniquely placed in our sector to support your learning journey should you be thinking about becoming a Personal Trainer, already learning with us, or, looking to up skill through our range of continued professional development courses.

Our course delivery will be unaffected throughout this period, irrespective of any updated guidance from PHE. Our expert tutors come to you through digital technology and virtual classrooms, and you can study from the comfort of your own home, or to that point, anywhere else where you have a wi-fi signal. Our online virtual classrooms are a place where you can learn and interact with live tutors and peers, building community spirit and the fitness professionals of the future. Following the instruction from the U.K. Government to close health and fitness facilities, we have been working closely with our Awarding Organisation, ActiveIQ, and CIMSPA to build an alternative assessment strategy which can be implemented throughout this COVID-19 period. We have successfully rolled this out, meaning learners can complete their assessments and gain their qualifications without interruption.

NASM CPT and AFAA GFI exams – These can still be taken at a PSI centre https://candidate.psiexams.com, please follow their current guidelines in place when booking your exam. Alternatively, you do have the option to complete these exams online, please contact nasmcst@premierglobal.co.uk to arrange your exam.

Last updated: July 2021

Premier Global NASM, incorporated as a business in 1992, assures you we are not going anywhere. You can trust we take your investment in your future as seriously as you do, and we will support you at every stage of your journey, from enrolment, through your learning experience, to post graduate support should that be with an employer, such as David Lloyd, Virgin Active or PureGym or your own business.

We have learnt considerable lessons over the past 2 years regarding the use of digital technology as an engagement tool, and therefore are well placed to support our learners to develop revenue through multiple channels outside of the traditional face-to-face gym environment.

Should you be unhappy with your current provider, or they have paused your course and you want to continue your learning, please contact us as we are able to offer a Switch provider service, meaning that we can facilitate your ongoing learning and assessment, enabling you to gain your qualification.

We are committed to providing the best possible products and services for our customers, while also ensuring our employees stay safe. Using NHS and U.K. Government guidance and best practices, we are working diligently to protect our teams by instituting travel restrictions and work from home arrangement. You can take confidence in knowing that this will not cause any disruption to our ability to serve our customers and deliver our courses. Thank you for appreciating our team members who are here to support you as safely and effectively as possible.

Every day, we draw inspiration from our students and fitness professionals who play a critical role in the health and wellbeing of our communities. We all joined the fitness community from a desire to make a difference. That is still possible, even amidst the current environment. Please feel free to share your stories of inspiration with our communities on-course or our social media channels as we can all learn from one another and aim to make a difference in these uncertain times. Let us work together to stay healthy and safe, and we encourage people to listen to the advice of the NHS, U.K. Government, ukactive and CIMSPA to safeguard themselves and their clients in these times.

Should you have any questions please do not hesitate to contact us at nasmcst@premierglobal.co.uk Thank you for trusting Premier Global NASM with your educational needs. Please be safe and stay healthy.

For payment in full we accept a variety of debit and credit cards by telephone or alternatively you may choose to arrange for a direct bank transfer.

For our Continual Professional Development (CPD) courses, payments are made in full by booking online through our website, or by calling our Course Advisers team on 020 3811 0826.

Yes, you can!

Premier Global NASM offer an interest-free installment plan (0%) to enable you to spread the cost of your course fee over 11 months.

The installment plan requires you to sign up to a Fixed-Sum loan agreement and sign a direct debit mandate for the repayment.

You can if you wish, settle the loan balance early by making additional payments at any time. There is no extra charge for earlier repayment.

Please contact our friendly Course Advisers who will explain your options to you in full detail, discuss your circumstances and run through the process with you. To get in contact, call the number at the top of this page.

Please reference the Terms and Conditions for information on our third party finance partner.

There may be other Government funded or a range of specialist industry funding schemes for current and leaving members of the armed forces and members of the Professional Footballers’ Association and the Professional Cricketers’ Association.

Please do not hesitate to contact Premier Global NASM to discuss what options may be available.

Whilst our courses are structured to best prepare you to pass your exam first time, if you do not reach the pass mark you will need to re-sit the exam.

If the training package you purchased does not include an exam re-sit voucher, you will need to pay an exam re-sit fee of £80, which can be purchased online by clicking here.

Yes. You can secure your place by paying a deposit, which will then come off the remaining cost of the course. Depending on your chosen course, you may also need to pay in full at the point of enrolment.

Under the Consumer Contracts Regulations 2013 you have 14 days after the day we email you to confirm we accept your application to change your mind about attending the training course.

To end the contract with us, please let us know by doing one of the following:

• Phone or email. Call Member Services on 0333 400 0353 or email us at cancellationrequest@premierglobal.co.uk.
• Online. Complete the form on our website.
• By post. Complete the form included our brochure (also available online to print off at www.premierglobal.co.uk and post it to us at the address on the form. Or, simply write to us at Premier Training International Limited, Dryden House, St. Johns Street, Huntingdon, Cambridgeshire, PE29 3NU including details of your course booking and your name and address. This is our company registered address.

Premier has a contract with the Government to access Adult Education Budget (AEB) funding for Level 2 courses which allows us to set fees appropriately, depending on circumstances of learners. You will be asked to complete an enrolment form so that eligibility checks can be undertaken.

Premier Global NASM provides high quality, nationally-accredited qualifications and a comprehensive portfolio of Continuous learning courses, from personal training to sports conditioning and nutrition. With a choice of delivery methods, including Weekday and Weekend courses, which all incorporate a new online learning platform, we offer the flexibility to provide education to all.

We also have an after care infrastructure to ensure students achieve their career aspirations. This includes:

• Expert team of Success Coaches all of whom are qualified Personal Trainers
• Highly skilled and committed lecturers from a Sports Science background, with many years in the fitness industry
• Free 12 month CIMSPA membership
• Access to our Careers Portal*, and our live jobs board

*not included with the Essentials package.

This depends very much on the country. The USA has no overall standard and will often recognise a Premier Qualification with proof of content. Many students who enroll onto our courses often look to the USA and Canada for employment. Although there are many North American Fitness Training Organisations, the main emphasis on setting up a business in this area seems dependent upon the total cost of public liability insurance. If interested in working abroad, please also see our Certified Personal Trainer course.

At Premier, we recognise qualifications from many other training providers. Depending on your qualification, you may be able to get a discount on the course or just take a particular module to further your knowledge and improve on your current qualification. If you are looking to get the Diploma in Gym Instructing and Personal Training course, then you would need to take the entire course, but we may be able to offer a discount if you have covered parts of the course in previous qualifications.

To claim this accreditation for prior learning you will need to provide evidence in the form of the original certificate when enrolling onto the course. Depending on your prior learning, a reduction in fees may be applied, however it is best to speak with your Course Adviser to discuss your specific situation.

No, not for the Diploma in Gym Instructing and Personal Training course. Although we do recommend that you complete a CPR course within six months of graduating.

Students who wish to enrol onto a University course would usually need to ensure they have successfully gained at least a grade C in GCSE Maths and English. Subsequently, when completing the UCAS form, applicants need to highlight achievement of the Awarding Organisation Active IQ (AIQ) fitness qualification in their personal statement. This is because AIQ qualifications have been matched with occupational standards set by the QCA (Qualifications Curriculum Authority), an organisation more familiar to UCAS than Premier Global NASM.

Salaries within this industry vary greatly. Gym Instructors employed at one of the more recognised health and fitness clubs can expect to receive a salary starting anywhere between £13,000 – £18,000 per year. For instructors who have more advanced fitness training skills, including the Level 3 Diploma in Personal Training, earnings will potentially be enhanced by an extra £3,000 – £10,000 per annum.

On completion of our courses many students follow a self-employed career path. In this situation they could charge anything starting from £25 per hour and up to £70 per hour depending upon location. A successful self-employed personal trainer can earn well in advance of £35,000 per year.

eCertificates are issued within 8 weeks of successful completion of your course.

For all certificates enquiries please e-mail our Member Service department on NASMCST@premierglobal.co.uk with your name, e-mail address, postal address and the course you completed.

Premier Global NASM is unable to provide replacement certificates for qualifications achieved before January 2010. It is the responsibility of the graduate to make sure that original certificates are kept safe as it is not always possible for a replacement to be produced. Please contact our Member Service team for further information by emailing nasmcst@premierglobal.co.uk.

Please refer to the relevant page on our website for further information:

• General Complaints Handling
• Financial Complaints Handling
• Complaint Form

CIMSPA are the Chartered Institute for the Management of Sport and Physical Activity. They are the professional development body for the UK’s sport and physical activity sector, providing leadership, support and empowerment for professionals working in the sector. The institute’s vision is: “To develop a vibrant, UK-wide sport and physical activity sector, led by professionals providing advocacy and leadership and working in partnership with stakeholders to help ensure the highest standards of service delivery”. CIMSPA have membership options for everyone in the sector, and we are delighted to tell you that as a Premier Global NASM graduate you are entitled to 12 months membership completely free of charge! Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

In its recent sports strategy document, the government tasked CIMSPA to lead on increasing the professionalisation of our sector’s workforce, and this backing has been explicitly reinforced by the recent Towards an Active Nation Sport England strategy. To help achieve this goal, CIMSPA is introducing a policy which will require most members to complete a defined amount of CPD per membership subscription year, at a level relevant to their membership category.

Sport and physical activity professionals should keep their skills and knowledge up to date, as well as extending their skillset wherever possible. Continuous professional development (CPD) is the practice of undertaking additional learning through courses, workshops or conferences or taking part in other activities which confirm that their knowledge, understanding and skills are suitable for their role in our sector.

In one word, strong! Premier Global NASM are a partner of CIMSPA and our courses are recognised by the awarding body, Active IQ. When you successfully complete your Diploma, as a Premier graduate, you are entitled to 12 months membership free of charge. Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Premier Global NASM graduates and also for those wishing to join the industry. For more information, see the Active IQ website.

Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be filmed as part of the quality assurance process.

Premier Global NASM are pleased to confirm our partnership with Insure4Sport. You can find more details on our partner, Insure4Sport, by visiting your Careers Portal.

You can find additional insurance information by visiting https://www.cimspa.co.uk/services/insurance.

Your Premier Global NASM Diploma course provides you an enrolment duration for both the exam and content of 180 days from the enrolment key activation.

After the initial 180 days enrolment, you will no longer have access to the course. This means, at that time, you will lose the ability to reference all videos, activities, quizzes, and resources from the course. You will be able to pay an extension fee to extend your course access, taking it no further than the maximum 365 days from enrolment key activation.

Please note, the courses will have a completion deadline of 365 days from date you activated your enrolment key and can not be extended past this timeframe. For further information, please see our Terms and Conditions - https://www.premierglobal.co.uk/terms-and-conditions.

NOTE: This course extension option is only available for the Level 2 Certificate in Gym Instructing, Level 3 Diploma in Personal Training and Level 3 Diploma in Gym Instructing and Personal Training. Each course extension will be processed before it is approved to ensure the maximum course duration is not exceeded, as your course will have an expire date.

Within 1 business day of your date of purchase, you will receive a Welcome email that will provide you with your general log-in and course access information. After you have completed the outlined steps, you may then access your Student Portal and select your course session start date.

This course helps you practice what you've learned, has Success Coaches available to answer any questions and keep you engaged, a Tutor to facilitate discussions and webinars, and a weekly schedule to keep you focused. You will also learn about the exclusive Optimum Performance Training (OPT) Model. Founded in science, it takes the difficult guess work out of developing safe and effective programmes for your clients.

We have new groups starting on two Tuesdays per month and regular Saturday starts. Pick the date that works best with your schedule and get ready to start learning!

Yes. If your group has not already start, you have the option to pick a different start date. If you run into any issues, you may contact our team of Coaches via email at: studentsuccess@premierglobal.co.uk

If you have fallen behind on your group and wish to have Live Webinars and Tutor support please contact the Student Success Coach’s who can help you select a different group that meets your needs.

Please note, picking a new group will not extend your enrolment expiration date and a course transfer fee may apply.

When changing your group, any work you complete will always be available for you to view within the course. The system does not remove any submissions. You will only need to submit assignments from the point you left off in your previous session. All new submissions will be available for marking by your Tutor.

No, this is required to stay for auditing purposes. However, you can re-submit any assignment and have unlimited attempts on all module quizzes.

The Level 2 Certificate in Gym Instructing and Level 3 Diploma in Personal Training exams are completed online through your Learning platform and can be found within your course under the relevant modules. All exams you take will have a different set of questions and a set time limit for completion, please check your course submissions weeks for further information on the time and total number of questions.

If you need to re-sit the exam, you will need to purchase the Exam Re-test voucher online - https://www.premierglobal.co.uk/n/cart.

The Student Success Coach’s are here to make your study process as smooth as possible. They are available to answer any questions you may have while you are participating in the course and will help you stay on track with your studying. You may also reach our Student Success Coach’s by phone at 0333 400 0354 or by email studentsuccess@premierglobal.co.uk

While your group is still active, your Tutor will be in contact with you throughout the course and will provide support sessions that you can attend Live or Recorded.

NASM Premier Global offers any learner who disagrees with the outcome of their online and/or practical assessments the option to appeal the initial determination.

Please reference the attached Appeal form to gather additional information about this process and email your completed form to this email, peter.lloyd@premierglobal.co.uk.

Premier Global NASM are closely following the current Government and NHS guidelines to ensure all our students, staff and operating partners remain safe. With this in mind, we have paused our Live OPT Workshops until further notice. We will look to re-introduce the Live OPT Workshop, extending your course accordingly, once the Government, the NHS and our operating partners' guidelines have been risk assessed and confirmed safe for live delivery.

The NASM CPT is professionally endorsed by both CIMSPA and Active IQ. As the programme utilises a science based training system and methodology, and contains specialist learning involving detailed analysis of a high level of information, it can be viewed as a Level 4 equivalent qualification in the UK. Our recommendation is that the NASM CPT should be undertaken by a Level 3 Diploma in Personal Training graduate, after they have worked in the field for at least 6-12 months, gaining relevant practical experience training clients. Premier Global NASM refers to trainers who have completed both the Level 3 Diploma in Personal Training + the NASM CPT as “Elite Trainers” – opening up progression pathways to more elite, advanced specialisms such as Corrective Exercise and Sports Performance.

There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a 70% or better.

Yes, the NASM CPT Premium Self Study purchased through Premier Global NASM offers you a practice exam available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

The National Academy of Sports Medicine (NASM) contracted with Professional Examination Service (ProExam) to conduct a practice analysis of Certified Personal Trainers (CPTs) in 2015. This practice analysis study defines the current knowledge, skills and abilities that must be demonstrated by entry-level credential holders to safely and successfully practice. This study also serves as the “blueprint” for determining the content (performance domains) for the certification exam(s). The NASM CPT exam blueprint can be found here.

The Candidate Handbook is a comprehensive overview of the NASM-CPT certification program and is required reading before The Candidate Handbook is a comprehensive overview of the NASM-CPT certification program and is required reading before taking the exam. The Candidate Handbook covers important topic such as eligibility requirements, the exam outline, expectations and recertification. You can find the candidate handbook within your online course, in the CPT Terms and Conditions Module or you can simply click here.

Premier Global NASM recommends the following organisations: Red Cross, St John’s Ambulance, Premier Training First Aid, First Aid for Life, Association of First Aiders, Safety First Aid Training and or any other OfQual recognised provider.

Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

Go to https://candidate.psiexams.com to register or by calling PSI Customer Service at + 1 702-939-6797. Please have your Enrollment ID available, as it is needed to complete the registration process.

Step 1: Access your student portal through nasm.org and click on “Courses”.
Step 2: Locate your CPT exam in the list of Courses and click the Action button. A new page will appear and your Enrollment ID will be displayed in the left navigation pane.

Your Enrollment ID is a unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CPT exam.

You will be required to present a valid government-issued photo ID along with a current CPR/AED certification. Without these two mandatory items, you will be turned away and may incur additional fees to reschedule your exam.

No, NASM does not release exam scores.

If you fail the CPT exam, PSI will provide you with a score report providing details of your test results. NASM provides a PASS score for any test result that is 70% or higher.

If you cancel your exam less than 24-hours of your scheduled date and/or fail to show for your scheduled exam, you must contact Premier Customer Support to reactivate your eligibility. Please know that additional fees may apply. Our Customer Support team can be reached by phone at 0845 1 90 9091 or by email us at nasmcst@premierglobal.co.uk

In order to ensure the opportunity for all qualified persons, Premier Global NASM will make reasonable accommodations for candidates with any disabilities that might affect their NASM-certification exam taking. If you would like to apply for special accomodations please email nasmcst@premierglobal.co.uk or call 0345 899 2333.

Your Premier Global NASM CPT certificate is endorsed by AIQ and CIMSPA in perpituity within the UK. To keep your NCCA accredited CPT qualification, a learner is required to re-certify every two years and complete the required number of CEUs from approved providers. Please see ‘Recertificaton’ section below.

Students can take their exam at one of our test centres across the UK. Please go to https://candidate.psiexams.com to register or by calling PSI Customer Service at + 1 702-939-6797 for further information.

Please download the appeal form and complete the instructions provided within. Click here.

Access to your online materials is aligned with your enrolment duration period. The NASM CPT exam provides you with 180 days from the date of purchase or from the date of enrollment key activation. The CPT content provides 365 days of access from the date of purchase, or from the date of enrollment key activation. You may extend your access for both the exam and content for an additional fee. Please contact the Premier Customer Services team for additional details.

If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact Premier Customer Support for additional details regarding pricing and limitations.

To support NASM’s commitment to protect health and safety in the USA, the NASM-CPT certification must be recertified every two (2) years if students with to work there.

The acronym “CEU” stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice.

NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. Please contact Premier Customer Support for questions regarding our current list of provider courses. nasmcst@premierglobal.co.uk

“To locate NASM-approved CEUs. Visit our Course Providers page by clicking here.

CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal. To petition a course, please print and submit the application found here.

NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination. If you allow your certification to expire, it will no longer be NCCA accredited in the United States, however it will still be recognised by AIQ & CIMSPA.

You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

An official certificate will be mailed to you within 4 – 6 weeks after passing your CPT Exam. A web copy of your certificate will be made available within 3 business days of passing your CPT Exam. All web certificates can be printed under the Certificates option within your NASM Student Portal.

Each Specialisation may require different entry requirements. Please reference the course information within the Premier Global course information links for further information.

All specialisation content and exams are provided an enrollment duration of 365 days from the date of purchase or date of enrollment key activation.

All Specialisation exams are completed online, through your NASM student portal. Each exam provides (3) initial attempts.

Each Specialisation exam may vary. You can find the information for your exam by accessing the exam enrollment with your NASM student portal.

All Specialisation exams require a passing score of 70% or higher.

If you failed your exam, a retest for the exam can be purchased. Please contact Premier Customer Support for additional details regarding pricing and options.

You may obtain your exam score by contacting Premier Customer Services by email at nasmcst@premierglobal.co.uk.

Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+ Adobe Flash Player is required. Download the latest Flash Player here. For the best functionality and user experience, we suggest using a desktop or laptop that includes the above system requirements.

Please visit the nasm.org login page and click on the Forgot Password feature.
Please note: Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change the temporary password to a permanent choice. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

Each one of the exams are 120 test questions, in which 20 are research questions and do not count toward or against the final score. Both exam have a 2-hour time limit and you must pass with a 70% or better.

The CGFI content prepares you for the NCCA-accredited exam by providing multiple quizzes throughout the course modules, along with a final practice exam.

The Athletics Fitness and Association of America (AFAA) contracted with Professional Examination Service (ProExam) to conduct a practice analysis of Certified Group Fitness Instructor (CGFIs) in 2016. This practice analysis study defines the current knowledge, skills and abilities that must be demonstrated by entry-level credential holders to safely and successfully practice. This study also serves as the “blueprint” for determining the content (performance domains) for the certification exam(s). The AFAA CGFI exam blueprint can be found here. here.

The Candidate Handbook is a comprehensive overview of the NASM/AFAA CGFI and is required reading before taking the exam. The Candidate Handbook covers important topic such as eligibility requirements, the exam outline, expectations and recertification. You can find the candidate handbook within your online course, in the CGFI Terms and Conditions Module or you can simply click here.

Premier Global NASM recommends the following organisations: Red Cross, St John’s Ambulance, Premier Training First Aid, First Aid for Life, Association of First Aiders, Safety First Aid Training and or any other OfQual recognised provider.

Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

Go to https://candidate.psiexams.com to register or by calling PSI Customer Service at + 1 702-939-6797. You must have your Enrollment ID available, as it is needed to complete the registration process.

You can reference your PSI registration email to obtain your enrollment ID or contact Premier Customer Service at 0845 1 90 9091 or by email at NASMCST@premierglobal.co.uk

Your Enrollment ID is a unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CGFI exam.

You will be required to present a valid government-issued photo ID along with a current CPR/AED certification. Without these two mandatory items, you will be turned away and may incur additional fees to reschedule your exam.

No, NASM/AFAA does not release exam scores.

If you fail the CGFI exam, PSI will provide you with a score report providing details of your test results. NASM/AFAA provides a PASS score for any test result that is 70% or higher.

If you cancel your exam less than 24-hours of your scheduled date and/or fail to show for your scheduled exam, you must contact Premier Customer Support to reactivate your eligibility. Please know that additional fees may apply. Email us at: nasmcst@premierglobal.co.uk

In order to ensure the opportunity for all qualified persons, Premier Global NASM will make reasonable accommodations for candidates with any disabilities that might affect their AFAA-certification exam taking. If you would like to apply for special accomodations please email nasmcst@premierglobal.co.uk or call 0345 899 2333.

Your Premier Global AFAA-CGFI certificate is endorsed by AIQ and CIMSPA in perpituity within the UK. To keep your NCCA accredited CGFI qualification, a learner is required to re-certify every two years and complete the required number of CEUs from approved providers. Please see ‘Recertificaton’ section below.

Students can take their exam at one of our test centres across the UK. Please go to https://candidate.psiexams.com to register or by calling PSI Customer Service at + 1 702-939-6797 for further information.

Please download the appeal form and complete the instructions provided within. Click here.

Access to your online materials is aligned with your enrolment duration period. The AFAA CGFI exam provides you with 180 days from the date of purchase or from the date of enrollment key activation. The CGFI content provides 365 days of access from the date of purchase, or from the date of enrollment key activation. You may extend your access for both the exam and content for an additional fee. Please contact the Premier Customer Services team for additional details.

If you failed your exam, a retest for the exam can be purchased. Candidates who do not pass the certification exam on the first attempt will be allowed to retake the exam after a 1-week waiting period. If the candidate is unsuccessful after the second attempt, he/she will be required to wait 30 days before retaking the exam. For each repeated failure after the 3rd attempt, candidates will be required to wait a year before attempting to take the exam again. Please contact Premier Customer Support for additional details regarding pricing and limitations.

To support NASM-AFAA’s commitment to protect health and safety in the USA, the AFAA-CGFI certification must be recertified every two (2) years if students wish to work there. To submit for renewal, please print and submit the Recertification application found here.

The acronym “CEU” stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice.

AFAA-CGFI are required to complete 1.5 CEUs (15 contact hours) every two year certification period. At least 0.2 of these CEUS must come from NASM-AFAA courses and 0.1 CEU from the mandatory CPR/AED certification.

An approved CEU is a course that has been submitted to NASM-AFAA through a third-party organization and has been awarded CEU value. These organizations are part of NASM-AFAA's Provider Program and will note their provider number and CEU value on the certificate of completion that you receive.

To locate NASM-AFAA approved CEUs. Visit our Course Providers page by clicking here.

CEU providers that have not contacted NASM-AFAA for pre-approval status will require a petition. Petitions allow NASM-AFAA to review the material covered and make a CEU value determination. To petition a course, please print and submit the application found here and instructions found here.

NASM-AFAA offers a 90-day grace period, beyond your CGFI Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination. If you allow your certification to expire, it will no longer be NCCA accredited in the United States, however it will still be recognised by AIQ & CIMSPA.

Please save your Continuing Education documentation until you are ready to submit for renewal. You can submit for renewal as early as 6 months prior to your certificate expiration date.

All NASM/AFAA records of completion can be viewed and printed through the student portal, via the Certificates menu option. An official certificate will be mailed to you within 4 – 6 weeks after passing your CGFI exam. Please be sure your personal mailing address is up to date for successful delivery.

Proof of any online NASM-AFAA course completion can be printed from the NASM Student Portal under the Certificates tab.

For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+ Adobe Flash Player is required. Download the latest Flash Player here. For the best functionality and user experience, we suggest using a desktop or laptop that includes the above system requirements.

Please visit the nasm.org login page and click on the Forgot Password feature.
Please note: Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change the temporary password to a permanent choice. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

Both 0845 and 0844 are in a range classed as NTS (number translation services) and designed for businesses, government departments and ‘other entities’ using services like press1 at national level.

• 0845 are known as ‘local NTS’ because call rates are similar to local rates from a BT line.
• 0844 are known as ‘fixed rate NTS’ because rates are the same at any time of day or night.

The current BT rates (at the time of publishing these FAQs) are as follows but charges from other networks will vary:

• 0844 – 5.1p (Daytime) 5.1p (Evening) 5.1p (Weekend)
• 0845 – 4p (Daytime) 1p (Evening) 1p (Weekend)
• (charges include VAT and are rounded to nearest 10th of a pence)

Each mobile operator dictates their own pricing to these number ranges and charges may vary based on your price plan. The costs per minute for 0844/0845 are normally between 20p and 40p per minute if not bundled with free minutes. Often call plan rates are printed on the reverse of your bill. If you are in doubt contact your mobile provider.

Each mobile operator dictates their own pricing to these number ranges and charges may vary based on your price plan.

• 0333 call rates are the same as local rates from a BT line.

Yes you can. The 020 number will still connect you to Premier Global NASM in the normal way.

By using an 0845 number it will allow Premier Global NASM to manage calls in a way that means customers can usually speak to someone faster. Although it is unlikely that the Premier Global NASM offices would need to be closed within its normal working hours, in the event of this type of emergency, 0845 numbers enable us to re-route calls, giving a more consistent service. Many other organisations use 0845 numbers for the same reasons of customer service and manageability.

No, we will not in any way. Premier Global NASM does not use 0845 numbers to make money via ‘revenue sharing’.