Frequently Asked Questions

Premier’s Tutors will be available on Monday’s from 9am until 5pm as part of the Virtual Lab Office Tutor hours, will be available to all In-Flight Learners (not just those who purchased the service) throughout the Teach-Out. The start date and end date, along with hours could be subject to change, therefore hours for the Virtual Lab Office will be posted on the website.

The most effiecint way to contac the MS team is to Email address nasmcst@premierglobal.co.uk or click on the calendly link below https://calendly.com/premier-member-services

The most effiecint way to contac the SS team is to Email address studentsuccess@premierglobal.co.uk or click on the calendly link below
https://calendly.com/premier-success-coaches

The final live webinar schedule will be updated in the Moodle platform to advise of live webinars taking place during this teach-out period. All students completing their course/s within their course expiry timeframe, will be able to see the live webinar delivery schedule. There will be live assignment-based webinars to aid with coursework and assignment completion. All assignment-based webinars will conclude, on or before, 60 days prior to the Teach Out ending. A full set of webinars are available to watch on record or are downloadable within the Moodle Platform.

Monday to Thursday 8:00 a.m. until 6:00 p.m - Friday 8:00 a.m. until 4:30 p.m - Closed Saturday and Sunday and all bank holidays.

NASM CPT and AFAA GFI exams – These can still be taken at a PSI centre https://candidate.psiexams.com, please follow their current guidelines in place when booking your exam. Alternatively, you do have the option to complete these exams online, please contact nasmcst@premierglobal.co.uk to arrange your exam.

Last updated: July 2021

We are committed to providing the best possible products and services for our customers, while also ensuring our employees stay safe. Using NHS and U.K. Government guidance and best practices, we are working diligently to protect our teams by instituting travel restrictions and work from home arrangement. You can take confidence in knowing that this will not cause any disruption to our ability to serve our customers and deliver our courses. Thank you for appreciating our team members who are here to support you as safely and effectively as possible.

Should you have any questions please do not hesitate to contact us at nasmcst@premierglobal.co.uk. Thank you for trusting Premier Global with your educational needs. Please be safe and stay healthy.

Premier Global offers high quality, CIMSPA accredited, globally-recognised qualifications. We have unique, proprietary content in our qualifications, which is not available with any other provider in the UK. That’s why our graduates are so highly sought after by employers. We also have a comprehensive range of Continuous Professional Development courses, including, but not limited to, Wellness Coaching, Strengt & Conditioning and Nutrition. We offer a variety of delivery methods such as full-time, part-time and blended learning, and we incorporate a new online learning platform.

We also offer comprehensive support to students, through:

• An expert team of Success Coaches, many of whom are qualified Personal Trainers
• Free 12-month CIMSPA membership

Yes, all Premier Global qualifications are accredited by CIMSPA, meaning they are recognised anywhere in the UK and beyond. The health and fitness industry has worked hard to establish Fitness Membership Registers across the world allowing people with UK accredited qualifications to move abroad and register with the local register, ensuring your qualifications are truly transferable.

At Premier, we recognise qualifications from many other training providers.

To claim this accreditation for prior learning you will need to provide evidence in the form of the original certificate when enrolling onto the course.

No, not for the Diploma in Gym Instructing and Personal Training course. However, we do recommend that you complete a CPR course within six months of graduating.

Students who wish to enrol onto a University course would need to contact UCAS to help them work through this process. When completing the UCAS form, applicants need to highlight achievement of the Awarding Organisation Active IQ (AIQ) fitness qualification in their personal statement. This is because AIQ qualifications have been matched with occupational standards set by the QCA (Qualifications Curriculum Authority), an organisation more familiar to UCAS than Premier Global.

eCertificates are issued within 8 weeks of successful completion of your course.

For all certificates enquiries please e-mail our Member Service department on nasmcst@premierglobal.co.uk with your name, e-mail address, postal address and the course you completed.

You can find additional insurance information by visiting www.cimspa.co.uk/services/insurance

Premier Global is unable to provide replacement certificates for qualifications achieved before January 2010. It is the responsibility of the graduate to make sure that original certificates are kept safe as it is not always possible for a replacement to be produced Please contact our Member Service team for further information by emailing nasmcst@premierglobal.co.uk.

Please refer to the relevant page on our website for further information:

• General Complaints Handling
• Financial Complaints Handling
• Complaint Form

CIMSPA is the Chartered Institute for the Management of Sport and Physical Activity. It is the professional development body for the UK’s sport and physical activity sector, providing leadership, support and empowerment for professionals working in the sector. The institute’s vision is: “To develop a vibrant, UK-wide sport and physical activity sector, led by professionals providing advocacy and leadership and working in partnership with stakeholders to help ensure the highest standards of service delivery”. CIMSPA has membership options for everyone in the sector, and we are delighted to tell you that as a Premier Global graduate you are entitled to 12 months membership completely free of charge! Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

In its recent sports strategy document, the government tasked CIMSPA to lead on increasing the professionalisation of our sector’s workforce, and this backing has been explicitly reinforced by the recent Towards an Active Nation Sport England strategy. To help achieve this goal, CIMSPA is introducing a policy which will require most members to complete a defined amount of CPD per membership subscription year, at a level relevant to their membership category.

Sport and physical activity professionals should keep their skills and knowledge up to date, as well as extending their skillset wherever possible. Continuous professional development (CPD) is the practice of undertaking additional learning through courses, workshops or conferences or taking part in other activities which confirm that their knowledge, understanding and skills are suitable for their role in our sector.

In one word, strong! Premier Global are a partner of CIMSPA and our courses are recognised by the awarding body, Active IQ. When you successfully complete your Diploma, as a Premier graduate, you are entitled to 12 months membership free of charge. Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Premier Global graduates and also for those wishing to join the industry. For more information, see the Active IQ website.

Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be filmed as part of the quality assurance process.

Your Premier Global Diploma course provides you an enrolment duration for both the exam and content of 180 days from enrolment key activation.

After the initial 180 days enrolment, you will no longer have access to the course. This means, at that time, you will lose the ability to reference all videos, activities, quizzes, and resources from the course.

For further information, please see our Terms and Conditions.

No, this is required to stay for auditing purposes. However, you can re-submit any assignment and have unlimited attempts on all module quizzes.

The Level 2 Certificate in Gym Instructing and Level 3 Diploma in Personal Training exams are completed online through your Learning platform and can be found within your course under the relevant modules. All exams you take will have a different set of questions and a set time limit for completion, please check your course submissions weeks for further on the time and total number of questions.

The Student Success Coaches are here to make your study process as smooth as possible. They are available to answer any questions you may have while you are participating in the course and will help you stay on track with your studying. You may also reach our Student Success Coach’s by phone at 0333 400 0354 or by email studentsuccess@premierglobal.co.uk.

Premier Global offers any learner who disagrees with the outcome of their online and/or practical assessments the option to appeal the initial determination.

Please reference the attached Appeal form to gather additional information about this process.

The NASM CPT is professionally endorsed by both CIMSPA and Active IQ. As the programme utilises a science based training system and methodology, and contains specialist learning involving detailed analysis of a high level of information, it can be viewed as a Level 4 equivalent qualification in the UK. Our recommendation is that the NASM CPT should be undertaken by a Level 3 Diploma in Personal Training graduate, after they have worked in the field for at least 6-12 months, gaining relevant practical experience training clients. Premier Global refers to trainers who have completed both the Level 3 Diploma in Personal Training + the NASM CPT as “Elite Trainers” – opening up progression pathways to more elite, advanced specialisms such as Corrective Exercise and Sports Performance.

There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a 70% or better.

The NASM CPT Premium Self Study purchased through Premier Global offers you a practice exam available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

The National Academy of Sports Medicine (NASM) contracted with Professional Examination Service (Pro Exam) to conduct a practice analysis of Certified Personal Trainers (CPTs) in 2015. This practice analysis study defines the current knowledge, skills and abilities that must be demonstrated by entry-level credential holders to safely and successfully practice. This study also serves as the “blueprint” for determining the content (performance domains) for the certification exam(s). The NASM CPT exam blueprint can be found here.

The Candidate Handbook is a comprehensive overview of the NASM-CPT certification program and is required reading before the Candidate Handbook is a comprehensive overview of the NASM-CPT certification program and is required reading before taking the exam. The Candidate Handbook covers important topic such as eligibility requirements, the exam outline, expectations and recertification. You can find the candidate handbook within your online course, in the CPT Terms and Conditions Module or you can simply click here.

Yes, NASM|AFAA does offer Special Accommodations. NASM|AFAA complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, we will make reasonable accommodations for candidates with disabilities that might affect their exam taking. Please click here for the Special Accommodation Application.

Note: Not all Exam Accommodations can be approved for Live Remote Proctoring and may require you to test in-person at a testing facility.

At the time of your exam, you are required to present the following documentation. Both credentials will be verified by the proctor before you are permitted to begin the exam.

1. A valid, current government-issued Photo ID
2. Current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam.

Please reference the NASM Candidate Handbook for additional testing information. If you have any additional questions, please reach out to Member Services on 0333 400 0353.

Premier Global recommends the following organisations: Red Cross, St John’s Ambulance, Premier Training First Aid, First Aid for Life, Association of First Aiders, Safety First Aid Training and or any other OfQual recognised provider. Currently, all CPR/AED require hands-on assessment.

The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

Due to the COVID-19 pandemic, NASM is temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials. This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands on requirement will be reinstated.

NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

Please note: The online course must still include Adult CPR and AED

Please download the appeal form and complete the instructions provided within. Click here.

You will be eligible to schedule your exam typically within 1-2 business days after signing up with NASM. You can schedule your exam and choose your testing method (in-person or remote) by following the instructions below:

1. Log into your Student Portal and access the "Proctored Exams" menu option
2. Within the "Unscheduled" tab, choose the exam you wish to schedule for and click the "Schedule" button
3. You will be redirected to the Proctor Candidate website where you will be able to begin the scheduling process. Note: You will be required to schedule your exam appointment at least 24 hours in advance.
4. After successfully booking your exam appointment, you will receive a Confirmation Email with the appointment details.

If you need to cancel or reschedule your exam appointment, you must make those changes 24 hours in advance to your scheduled appointment date/time. If you do not meet this deadline, you will be unable to modify your appointment.

To modify your appointment, follow the steps outlined below:

1. Log into your Student Portal and accessing the "Proctored Exams" menu option.
2. Within the "Scheduled" tab, choose the exam appointment you wish to modify and click the "Modify" Button.
3. You will be redirected to the Proctor Candidate website where you will be able to make the necessary changes. Note: If you are rescheduling your exam, you will be required to schedule your exam appointment at least 24 hours in advance.
4. After successfully rescheduling or cancelling your exam appointment, you will receive a Confirmation Email with the details of the change.

If you are absent for your exam, you will forfeit your exam eligibility and will be required to call Member Services for assistance. Please note that fees may apply to establish new eligibility in the case of a missed exam.

Unfortunately, you cannot schedule an appointment sooner than 24 hours from the time you attempt to schedule your appointment.

Yes. In the scheduling process, you will be able to choose your desired timezone and the language in which you wish the exam platform to be displayed.

Please note, not all languages are supported for translation of the exam platform.

Yes. PSI supports the ability for you to choose your proctor modality during the scheduling/rescheduling process.

Note: You will be unable to modify your appointment less than 24 hours of your scheduled appointment date/time. Appointment availability may differ between the two options.

Below are the standard hardware and system requirements:

1. A functioning web camera and microphone (some web cameras have them built-in)
2. PSI requires the use of the Google Chrome browser.
3. The most up to date information on the minimum systems requirements (such as Operating Systems, Resolution and Bandwidth) can be found here.

The following are incompatible:

• Chromebooks
• Mobile Devices
• Tablets/iPads
• Apple devices released prior to Fall 2020 (without new M1 Chip)

Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring. If you run into any technical issues with the PSI Exam platform, before the start of your exam, you can reach out to PSI Technical Support at 855-436-2039.

PSI uses virtual lock-down browser technology with enhanced communication security and encryption. The lock-down browser restricts your ability to open and use additional windows or programs during the test session. Your personally identifiable information is always protected. PSI only has access to the webcam and audio on your computer until you close the online proctoring software application.

As part of the check-in process, you will be required to take a real-time video of your testing environment to ensure compliance and secure your workspace.

You can test in the convenience of your home. Wherever you test, you should be in a walled room where you will not be disturbed. No one else is permitted in the room with you while you are testing.

Test rules provide guidance for what is acceptable during your test and can be found within the NASM Candidate Information Bulletin. The proctor will use your webcam and on-screen chat to communicate with you during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test.

Examples of prohibited behavior may include, but are not limited to:

• Looking off the screen
• Mumbling or speaking aloud
• Using unauthorized materials
• Interacting with third parties intentionally or unintentionally
• Leaving the circle of view of the webcam

The proctor will investigate the event and then release your test so that you may continue after re-accepting the terms and conditions. If you have any questions about the pause or release of your test, you can chat with your proctor directly.

Yes. The entire test session is recorded, from when you check in to when you complete the test and close out of the online proctoring application.

Important note: After completing the test, you must fully close the online proctoring application before leaving the view of the webcam. Leaving the view of your webcam for any reason or duration during the test may result in your test session being terminated, and your test results invalidated, even if you have already completed the test.

Run through this final checklist to make sure you are all set for your test:

• Review the NASM Candidate Information Bulletin that outlines the Exam rules and Guidelines.
• Make sure you have a dependable device with a webcam and stable internet connection.
• Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring.
• Access to a private, quite and clutter-free location. Review this helpful resource on Tips for Environment and Lighting for Online Proctoring.
• With exception to the examination website, all other programs and applications are closed.
• You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport. Note: Military IDs and credit cards are not accepted for online proctored tests.
• You have your CPR/AED Certification ready to show the proctor. The certification must be valid (not expired).
• Your workstation is clear of any non-approved materials.

A helpful video demonstration of the exam day can be found here.

Yes, an exam tutorial is provided to you within the online testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams.

PSI will allow you to start your exam launch process up to 30 minutes before your scheduled exam appointment. We recommend utilizing this time in order to complete your pre-exam checklist.

Please note: You will have 15-minutes after your exam appointment start time to connect with the proctor. Failure to do so will result in the exam being marked as a no show, at which point you will be required to contact Member Services on 0333 400 0353.

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

You can check testing location availability here. You can use this feature as a general guideline to plan your test schedule. Test center availability is on a first-come, first-served basis. The available test dates and time are displayed in real time. We do not guarantee the availability of your preferred test date and time.

Test rules provide guidance for what is acceptable during your test and can be found within the NASM Candidate Information Bulletin.

Examples of prohibited behavior may include, but are not limited to:

• Reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy.
• Interacting with third parties intentionally or unintentionally
• Conversing or any other form of communication among candidates is permitted once you enter the examination area.

The proctor will investigate the event and determine the appropriate action.

Run through this final checklist to make sure you are all set for your test:

• All mobile devices, including cellphones, and children are not allowed in the examination center. No personal items are to enter the testing center. Candidates are encouraged to leave all personal belongings except their keys in their car.
• You will be required to show one current, valid, government-issued ID with a photo and a current, valid CPR/AED certification. Please note: If there is any doubt surrounding your identity, you will not be allowed to test and will forfeit your exam fees.
• You may not exit the building or use your cell phone or other electronic devices during the examination.
• You will be required to adhere to the testing rules of conduct found in the NASM Candidate Handbook.

On the day of your exam, you should arrive at the testing center 30 minutes early to start the check-in process. As a reminder, no personal items can enter the testing center. We encourage you to leave all personal belongings except your keys in your car.

Please note: If you arrive after the examination start time, your registration will be deemed invalid and you will forfeit your examination fees.

NASM does not release exam scores. If you pass or fail the CPT exam, our Proctoring partner will provide you with a score report providing details of your test results.

Your exam results will be provided to you upon successful completion of your exam. If you tested via live remote proctor, your exam results will be emailed to the email address listed on file. If you tested in person at a PSI testing facility, the proctor will provide you with a hard-copy of your exam results.

No, NASM does not release exam scores.

If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services on 0333 400 0353 for additional details regarding pricing and limitations.

An official certificate will be mailed to the mailing address you have listed in your NASM account within 4–6 weeks after passing your CPT Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within one business day of passing your CPT Exam.

Access to your online materials is aligned with your enrolment duration period. The NASM CPT exam provides you with 180 days from the date of purchase or from the date of enrollment key activation. The CPT content provides 5 years of access from the date of purchase, or from the date of enrollment key activation. You may extend your access for both the exam and content for an additional fee. Please contact the Premier Customer Services team for additional details.

If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact Premier Customer Support for additional details regarding pricing and limitations.

To support NASM’s commitment to protect health and safety in the USA, the NASM-CPT certification must be recertified every two (2) years if students wish to work there.

The acronym “CEU” stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice.

NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification. You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

An NASM-approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. You can visit our Course Providers page by clicking here. Please contact Premier Customer Support for questions regarding our current list of provider courses, nasmcst@premierglobal.co.uk.

CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal. To petition a course, please print and submit the application found here.

NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination. If you allow your certification to expire, it will no longer be NCCA accredited in the United States, however it will still be recognised by AIQ & CIMSPA.

An official certificate will be mailed to you within 4–6 weeks after passing your CPT Exam. A web copy of your certificate will be made available within 3 business days of passing your CPT Exam. All web certificates can be printed under the Certificates option within your NASM Student Portal.

Each Specialisation may require different entry requirements. Please reference the course information within the Premier Global course information links for further information.

All Specialisation exams are completed online, through your NASM student portal. Each exam provides (3) initial attempts. Along with all specialisation content and exams are provided an enrollment duration of 365 days from the date of purchase or date of enrollment key activation.

Each Specialisation exam may vary. You can find the information for your exam by accessing the exam enrollment with your NASM student portal.

All Specialisation exams require a passing score of 70% or higher with 3 exam attempts. If you failed your exam, a retest for the exam can be purchased. Please contact Premier Customer Support for additional details regarding pricing and options.

You may obtain your exam score by contacting Premier Customer Services by email at nasmcst@premierglobal.co.uk.

Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+ Adobe Flash Player is required. Download the latest Flash Player here. For the best functionality and user experience, NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

Please visit the nasm.org page and click on the Forgot Password feature.

Please note: Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change the temporary password to a permanent choice. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

Each one of the exams are 120 test questions, in which 20 are research questions and do not count toward or against the final score. Both exam have a 2-hour time limit and you must pass with a 70% or better.

The CGFI content prepares you for the NCCA-accredited exam by providing multiple quizzes throughout the course modules, along with a final practice exam.

The Athletics Fitness and Association of America (AFAA) contracted with Professional Examination Service (ProExam) to conduct a practice analysis of Certified Group Fitness Instructor (CGFIs) in 2016.

This practice analysis study defines the current knowledge, skills and abilities that must be demonstrated by entry-level credential holders to safely and successfully practice. This study also serves as the “blueprint” for determining the content (performance domains) for the certification exam(s). The AFAA CGFI exam blueprint can be found here.

The Candidate Handbook is a comprehensive overview of the NASM/AFAA CGFI and is required reading before taking the exam. The Candidate Handbook covers important topic such as eligibility requirements, the exam outline, expectations and recertification. You can find the candidate handbook within your online course, in the CGFI Terms and Conditions Module or you can simply click here.

Premier Global recommends the following organisations: Red Cross, St John’s Ambulance, Premier Training First Aid, First Aid for Life, Association of First Aiders, Safety First Aid Training and or any other OfQual recognised provider. Currently, all CPR/AED require hands-on assessment.

The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

Due to the COVID-19 pandemic, AFAA is temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. For your convenience, we offer an option to get your CPR/AED certification online with NASM|AFAA. This waiver applies to exam candidates and professionals recertifying their credentials. This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands on requirement will be reinstated.

AFAA recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

Please note: The online course must still include Adult CPR and AED

Yes, NASM|AFAA does offer Special Accommodations. NASM|AFAA complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, we will make reasonable accommodations for candidates with disabilities that might affect their exam taking. Please click here for the Special Accommodation Application.

Note: Not all Exam Accommodations can be approved for Live Remote Proctoring and may require you to test in-person at a testing facility.

At the time of your exam, you are required to present the following documentation. Both credentials will be verified by the proctor before you are permitted to begin the exam.

1. A valid, current government-issued Photo ID
2. Current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam.

Please reference the AFAA Candidate handbook for additional testing information. If you have any additional questions, please reach out to Member Services on 0333 400 0353.

You will be eligible to schedule your exam typically within 1-2 business days after signing up for your NASM or AFAA Exam. You can schedule your exam and choose your testing method (in-person or remote) by following the instructions below:

1. Log into your Student Portal and access the "Proctored Exams" menu option
2. Within the "Unscheduled" tab, choose the exam you wish to schedule for and click the "Schedule" button
3. You will be redirected to the Proctor Candidate website where you will be able to begin the scheduling process. Note: You will be required to schedule your exam appointment at least 24 hours in advance.
4. After successfully booking your exam appointment, you will receive a Confirmation Email with the appointment details.

If you need to cancel or reschedule your exam appointment, you must make those changes 24 hours in advance to your scheduled appointment date/time. If you do not meet this deadline, you will be unable to modify your appointment.

To modify your appointment, follow the steps outlined below:

1. Log into your Student Portal and accessing the "Proctored Exams" menu option.
2. Within the "Scheduled" tab, choose the exam appointment you wish to modify and click the "Modify" button.
3. You will be redirected to the Proctor Candidate website where you will be able to make the necessary changes. Note: If you are rescheduling your exam, you will be required to schedule your exam appointment at least 24 hours in advance.
4. After successfully rescheduling or cancelling your exam appointment, you will receive a Confirmation Email with the details of the change.

If you are absent for your exam, you will forfeit your exam eligibility and will be required to call Member Services on 0333 400 0353 for assistance.

Please note that fees may apply to establish new eligibility in the case of a missed exam.

Unfortunately, you cannot schedule an appointment sooner than 24 hours from the time you attempt to schedule your appointment.

Yes. In the scheduling process, you will be able to choose your desired timezone and the language in which you wish the exam platform to be displayed.

Please note: not all languages are supported for translation of the exam platform.

Yes. PSI supports the ability for you to choose your proctor modality during the scheduling/rescheduling process.

Note: You will be unable to modify your appointment less than 24 hours of your scheduled appointment date/time and appointment availability may differ between the two options.

Below are the standard hardware and system requirements:

1. A functioning web camera and microphone (some web cameras have them built-in)
2. PSI requires the use of the Google Chrome browser.
3. The most up to date information on the minimum systems requirements (such as Operating Systems, Resolution and Bandwidth) can be found here.

The following are incompatible:

• Chromebooks
• Mobile Devices
• Tablets/iPads
• Apple devices released prior to Fall 2020 (without new M1 Chip)

Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring. If you run into any technical issues with the PSI Exam platform, before the start of your exam, you can reach out PSI Technical Support at 855-436-2039.

PSI uses virtual lock-down browser technology with enhanced communication security and encryption. The lock-down browser restricts your ability to open and use additional windows or programs during the test session. Your personally identifiable information is always protected. PSI only has access to the webcam and audio on your computer until you close the online proctoring software application.

As part of the check-in process, you will be required to take a real-time video of your testing environment to ensure compliance and secure your workspace.

You can test in the convenience of your home. Wherever you test, you should be in a walled room where you will not be disturbed. No one else is permitted in the room with you while you are testing.

Test rules provide guidance for what is acceptable during your test and can be found within the AFAA Candidate Information Bulletin. The proctor will use your webcam and on-screen chat to communicate with you during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test.

Examples of prohibited behavior may include, but are not limited to:

• Looking off the screen
• Mumbling or speaking aloud
• Using unauthorized materials
• Interacting with third parties intentionally or unintentionally
• Leaving the circle of view of the webcam

The proctor will investigate the event and then release your test so that you may continue after re-accepting the terms and conditions. If you have any questions about the pause or release of your test, you can chat with your proctor directly.

Yes. The entire test session is recorded, from when you check in to when you complete the test and close out of the online proctoring application.

Important note: After completing the test, you must fully close the online proctoring application before leaving the view of the webcam. Leaving the view of your webcam for any reason or duration during the test may result in your test session being terminated, and your test results invalidated, even if you have already completed the test.

Run through this final checklist to make sure you are all set for your test:

• Review the AFAA Candidate Information Bulletin that outlines the Exam rules and Guidelines.
• Make sure you have a dependable device with a webcam and stable internet connection.
• Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring.
• Access to a private, quite and clutter-free location. Review this helpful resource on Tips for Environment and Lighting for Online Proctoring.
• With exception to the examination website, all other programs and applications are closed.
• You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport. Note: Military IDs and credit cards are not accepted for online proctored tests.
• You have your CPR/AED Certification ready to show the proctor. The certification must be valid (not expired).
• Your workstation is clear of any non-approved materials.

A helpful video demonstration of the exam day can be found here.

Yes, an exam tutorial is provided to you within the online testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams.

PSI will allow you to start your exam launch process up to 30 minutes before your scheduled exam appointment. We recommend utilizing this time in order to complete your pre-exam checklist.

Please note: You will have 15-minutes after your exam appointment start time to connect with the proctor. Failure to do so will result in the exam being marked as a no show, at which point you will be required to contact Member Services on 0333 400 0353.

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

You can check testing location availability here. You can use this feature as a general guideline to plan your test schedule. Test center availability is on a first-come, first-served basis. The available test dates and time are displayed in real time. We do not guarantee the availability of your preferred test date and time.

Test rules provide guidance for what is acceptable during your test and can be found within the AFAA Candidate Information Bulletin.

Examples of prohibited behavior may include, but are not limited to:

• Reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy.
• Interacting with third parties intentionally or unintentionally
• Conversing or any other form of communication among candidates is permitted once you enter the examination area.

The proctor will investigate the event and determine the appropriate action.

Run through this final checklist to make sure you are all set for your test:

• All mobile devices, including cellphones, and children are not allowed in the examination center. No personal items are to enter the testing center. Candidates are encouraged to leave all personal belongings except their keys in their car.
• You will be required to show one current, valid, government-issued ID with a photo and a current, valid CPR/AED certification. Please note: If there is any doubt surrounding your identity, you will not be allowed to test and will forfeit your exam fees.
• You may not exit the building or use your cell phone or other electronic devices during the examination.
• You will be required to adhere to the testing rules of conduct found in the AFAA Candidate Handbook.

On the day of your exam, you should arrive at the testing center 30 minutes early to start the check-in process. As a reminder, no personal items can enter the testing center. We encourage you to leave all personal belongings except your keys in your car.

Please note: If you arrive after the examination start time, your registration will be deemed invalid and you will forfeit your examination fees.

AFAA does not release exam scores. If you pass or fail the CGFI exam, our Proctoring partner will provide you with a score report providing details of your test results.

Your exam results will be provided to you upon successful completion of your exam. If you tested via live remote proctor, your exam results will be emailed to the email address listed on file. If you tested in person at a PSI testing facility, the proctor will provide you with a hard-copy of your exam results.

No, AFAA does not release exam scores.

If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact Member Services on 0333 400 0353 for additional details regarding pricing and limitations.

An official certificate will be mailed to the mailing address you have listed in your AFAA account within 4–6 weeks after passing your CGFI Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within one business day of passing your CGFI Exam.

Please download the appeal form and complete the instructions provided within. Click here.

Access to your online materials is aligned with your enrolment duration period. The AFAA CGFI exam provides you with 180 days from the date of purchase or from the date of enrollment key activation. The CGFI content provides 365 days of access from the date of purchase, or from the date of enrollment key activation. You may extend your access for both the exam and content for an additional fee. Please contact the Premier Customer Services team for additional details.

If you failed your exam, a retest for the exam can be purchased. Candidates who do not pass the certification exam on the first attempt will be allowed to retake the exam after a 1-week waiting period. If the candidate is unsuccessful after the second attempt, he/she will be required to wait 30 days before retaking the exam. For each repeated failure after the 3rd attempt, candidates will be required to wait a year before attempting to take the exam again. Please contact Premier Customer Support for additional details regarding pricing and limitations.

To support NASM-AFAA’s commitment to protect health and safety in the USA, the AFAA-CGFI certification must be recertified every two (2) years if students wish to work there. To submit for renewal, please print and submit the Recertification application found here.

The acronym “CEU” stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice.

An approved CEU is a course that has been submitted to NASM-AFAA through a third-party organization and has been awarded CEU value. These organizations are part of NASM-AFAA's Provider Program and will note their provider number and CEU value on the certificate of completion that you receive.

AFAA-CGFI are required to complete 1.5 CEUs (15 contact hours) every two year certification period. At least 0.2 of these CEUS must come from NASM-AFAA courses and 0.1 CEU from the mandatory CPR/AED certification.

To locate NASM-AFAA approved CEUs. Visit our Course Providers page by clicking here.

CEU providers that have not contacted NASM-AFAA for pre-approval status will require a petition. Petitions allow NASM-AFAA to review the material covered and make a CEU value determination. To petition a course, please print and submit the application found here and instructions found here.

NASM-AFAA offers a 90-day grace period, beyond your CGFI Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination. If you allow your certification to expire, it will no longer be NCCA accredited in the United States, however it will still be recognised by AIQ & CIMSPA.

Please save your Continuing Education documentation until you are ready to submit for renewal. You can submit for renewal as early as 6 months prior to your certificate expiration date.

All NASM/AFAA records of completion can be viewed and printed through the student portal, via the Certificates menu option. An official certificate will be mailed to you within 4–6 weeks after passing your CGFI exam. Please be sure your personal mailing address is up to date for successful delivery.

Proof of any online NASM-AFAA course completion can be printed from the NASM Student Portal under the Certificates tab.

For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+ Adobe Flash Player is required. Download the latest Flash Player here. For the best functionality and user experience, NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

Please visit the nasm.org login page and click on the Forgot Password feature.

Please note: Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change the temporary password to a permanent choice. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.