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NASM Personal Trainers


Terms and Conditions

These terms and conditions set out the basis upon which Premier Training International Limited, a company registered in England and Wales with Company number, 02720312 whose registered office is at Ground Floor Office, Dryden House, St Johns Street, Huntingdon, Cambridgeshire, United Kingdom, PE29 3NU (“Premier”), along with its partner National Academy of Sports Medicine (“NASM”), (together, “Premier Global/NASM”), agree to provide certain training courses (the “Courses”) to you.



Premier Global/NASM’s Customer Service Team

If you don’t understand any part of these terms and conditions and want to talk to us about it, or if you require further details, please contact Premier Global/NASM’s Customer Service Team by:


Please note, we may record calls for training purposes. If we need to contact you, we will do so by telephone or by writing, which included email, using the contact information you provide to us. Please make sure that these details are complete and accurate.

Our registered VAT number is GB 907 8389 83.


Our courses are delivered online, through webinars or a combination of online and webinars (the “Online Courses”)

Online Courses are scientifically based learning programmes for personal trainers. Candidates who successfully complete the Online Courses are awarded either diplomas or certification credentials that are widely recognised in the UK, US and other countries. The Online Courses were developed by or jointly with NASM. All of the Online Courses are recognised by the Chartered institute for the management of Sport and Physical Activity (“CIMSPA”) and are endorsed by Active IQ, one of the U.K.’s leading awarding bodies in the Active Leisure Sector.

  • The Level 2 Certificate in Gym Instructing, Level 3 Diploma in Personal Training Qualifications and the Diploma in Gym Instructing and Personal Training were developed particularly for the UK market. Recognised by CIMSPA and endorsed by Active IQ, these courses prepare you to become a qualified trainer.
  • NASM’s Advanced Specialisation courses for Corrective Exercise (“NASM-CES”) and Performance Enhancement (“NASM-PES”) are recommended only for trainers that have been qualified in the UK and are not replacements for Level 2 Fitness Instructing and/or Level 3 Personal Trainer Qualifications.
  • NASM’s Certified Personal Trainer course (“NASM-CPT”) provides an opportunity to obtain a certification that is accredited by NCCA. The NASM-CPT is capped by a certification that is accredited by the National Commission for Certifying Agencies (“NCCA)”, the leading accreditor for personal trainer programs in the U.S.
  • The AFAA-CGFI (Certified Group Fitness Instructor) course is recommended for qualified trainers who want an in-depth study into developing and leading group exercise programs provides an opportunity to obtain a certification that is accredited by NCCA.
  • The NASM Nutrition Coach ("NASM-CNC") course is recommended for trainers seeking to provide nutritional coaching services. The NASM-CNC does not qualify an individual as a dietician and is not recognised by the British Dietetic Association or the Health and Care Professions Council (HCPC). The course is recognised at Level 4 by the Association for Nutrition (AfN). This course covers knowledge and skills in nutrition necessary for those who work or volunteer in fitness and leisure at Level 4 on the Qualifications and Credit Framework (QCF) who guide food choice.
  • Also available are several NASM and AFAA (Athletics and Fitness Association of America) specialisations and continuing education Online Courses to expand your skills and clientele.

The Online Courses are delivered directly through NASM/AFAA’s Learning Management System that gives you direct access to the Online Courses through NASM’s website This website is owned and operated by NASM, which is located at 1750 E. Northrop Blvd., Suite 200, Chandler, AZ, 85286, USA. NASM is a division of the Assessment Technologies Institute, LLC, a company registered in the United States of America with registration number 43-1948115 and whose registered office is at 11161 Overbrook Road, Leawood, KS, 66211 USA.

NASM/AFAA, as brands of Assessment Technologies Institute, LLC, participates in the EU-U.S. and Swiss-U.S. Privacy Shield with respect to the personal data of users of its services who are residents of the European Union ("EU"), United Kingdom, European Economic Area (“EEA”) and Switzerland. NASM/AFAA certifies that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (hereinafter, "Privacy Shield Principles") for personal data of users of its services in participating European countries. Assessment Technologies Institute, LLC is listed as Privacy Shield participant with the U.S. Department of Commerce at Your consent to the transfer of your data to the United States is required before you can use NASM products.

Premier is authorised to sell and deliver access to the Online Courses to you under licence and is responsible for all aspects of the administration and delivery of the Online Courses to you, including any issues you may have. If you have any queries in respect of the Online Courses and their delivery or a dispute, please contact Premier’s Customer Service Team (details above).


If you use one of our Online Courses, some or all of your data related to the Online Course will be stored and maintained in the United States. Please review our Privacy Policy for a full description of the information we collect, how that data may be used or shared, and how we secure your data. Our Privacy Policy is incorporated by reference into these Terms and Conditions. The data that Premier collects from you may be, and all of the data generated from your interaction with the Courses will be, transferred to and stored in the U.S. pursuant to the Privacy Shield Principals. NASM uses systems and data storage operating in the U.S. NASM and/or Premier and its partners need to use and store your data in order to provide the Courses and related material to you. In providing any data to Premier in with respect to the Courses, you agree to the transfer of your data to NASM and, as required, back to Premier, and the processing and storage of your data by Premier, NASM and its partners, as described more fully in our Privacy Policy, in order to provide the Courses to you in accordance with these terms and conditions. Please note that any financial account or credit data you provide to Premier will not be shared with NASM or transferred to the U.S.


All courses and exams are offered in English. It is your responsibility to have the required competency in English to complete the course or exam you purchase. Premier has the right to reject any order and/or limit quantities on any order, for any reason at its sole discretion.

3.1 Online Courses

You may place an order with us for the Online Courses by registering for an account with Premier (see details below) and completing the Premier online ordering process or by telephoning Premier’s Sales Team. When ordering online, please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so by contacting Premier’s Customer Service Team.

When you place your order whether by phone or online, we will acknowledge it by email or over the phone. This acknowledgement does not, however, mean that your order has been accepted.

Premier may contact you following your order to say that it cannot accept your order. This is typically for the following reasons:

  1. You do not meet the necessary criteria to be eligible for the Online Course;
  2. Premier cannot authorise your payment;
  3. You have failed to provide all or the correct information which is required to complete your order; or
  4. There has been a mistake on the pricing or description of the Online Course.

Your order is not accepted until we confirm acceptance through email at that point:

  1. A legally binding contract will be in place between you and Premier;
  2. We will send you a unique access code within 2 working days of confirming acceptance to enable you to access the Course(s) you have ordered; and
  3. Your 14-day cancellation period will begin (see below ‘Rights to Cancel’ section below) immediately upon delivery of your access code.

Eligibility for Certain Courses

It is important when you order certain of the Online Courses from Premier that you consider whether the Course is suitable to your skillset. Before ordering and starting the NASM-CPT, NASM-CNC, NASM-PES, NASM-CES or AFAA-CGFI courses, please consider the following recommendations:

  • Candidates for NASM-CPT, AFAA-CGFI or NASM-CNC should likely have a Grade C in English and Maths at GCSE level (or the recognised equivalent) and basic communication skills.
  • Candidates for an Advanced Specialisation (PES or CES) should likely hold a Level 3 PT industry recognised qualification (i.e. REPs/Charted Institute for the Management of Sport and Physical Activity) and have at least 6 months experience practicing as a personal trainer or a NASM-CPT certification.
  • Candidates for NASM-CPT or AFAA-CGFI must possess and maintain Adult Cardiopulmonary Resuscitation (“CPR”) and Automated External Defibrillation (“AED”) (or equivalent) certifications from an approved CPR/AED provider. All CPR/AED courses must have a hands-on training component.

Your Online Course Accounts

In creating an account with Premier (“Premier Account”), you will be required to provide certain information and be provided with a username. Through your Premier Account you will be able to purchase the Courses. Upon acceptance of your Order by Premier, you will be provided with a unique access code and instructions to access the Courses. In order to access the Courses, you will need to create an account through (“NASM Account”) to activate your unique access code. You will then be given access to the Courses. All steps are required to be completed for you to be given access to the Courses.

When creating your Premier Account and your NASM Account (together the “Accounts”), you agree to:

  • Provide complete and accurate information to Premier and NASM and to permit Premier Global/NASM to store and use your registration data for use in maintaining your Accounts and using such data as set out above in the ‘Use and Transfer of Personal Data’ section, including the transfer of your data to the United States.
  • You agree to protect your username and password, as well as any access codes provided by Premier Global/NASM, and agree not to share them with other person or permit any unauthorised use or access to the Online Courses.
  • You certify and represent that you will be the person undertaking the Online Courses and that any attestations which you are required to complete in connection with the Courses will be completed only by you.

Please note that when you initiate an online course you will be presented with a set of terms and conditions that are not applicable to you. Only these terms and conditions are applicable to your use of the Online Courses.  You will also be required to complete attestations, including one concerning the embedded terms and conditions. It is necessary to answer this attestation in the affirmative in order to move forward in the program. You will not be legally bound by that specific attestation but will be bound by all other attestations.

Purchases made under your Accounts are not transferable to another person or from one course to another course.

Exam Registration

Along with creating your Accounts, you will be required to separately register for an examination date if you want to receive the accredited NASM_CPT or AFAA-CGFI certifications. Premier recommends that examination candidates register for their exam at least 30 days prior to an anticipated examination date to better be able to select his/her preferred date and to allow time for receipt of materials and self-study. All examination registrations, including registrations from bulk purchases, are non-transferable.

The NASM-CPT and AFAA-CGFI certification exams are proctored exams, whether proctored in-person at an approved test centre or through remote proctoring technology. To arrange for an in-person, test centre exam date for the NASM-CPT or AFAA-CGFI, please use the following scheduling methods:

Note: To schedule with PSI online or by phone, you will need to provide your exam enrolment ID number. You can locate your enrolment ID number by accessing your exam enrolment through your NASM student portal or by contacting Premier’s Customer Service Team.

Remote Proctoring. If you have elected to use remote proctoring, you agree to allow the remote proctor providers to monitor you by webcam, microphone, browser, desktop, or any other means necessary to uphold NASM/AFAA’s test security and integrity. This may include recording of video, images, audio, and/or screen activity, and a scan of your surroundings and computer display. The information from the test session, including without limitation recordings, images, audio and other information. Please note that all such data will be available to and viewable by authorized personnel of NASM/AFAA as well as the remote proctor providers. You also acknowledge the following conditions:

  • You agree to have your identity verified by the remote proctoring vendors using the methodology that is most currently employed by them.
  • You understand that through your use of these assessment being remotely proctored, you consent to the collection and forwarding (as set forth herein) of this information.
  • In providing the remote proctoring services, we may need to provide you with certain communications, such as technical support messages. These communications are considered part of NASM/AFAA’s remote proctoring services, which you may not be able to opt-out from receiving.
  • You are prohibited from photographing, or recording, by video or sound, any part of remote proctoring services for any purpose.
  • NASM/AFAA and its providers may use your identifiable information for test security purposes and to protect intellectual property against fraud.
    • NASM/AFAA may need to share the recording or a snapshot from the program with your Sponsoring Institution. For example, your employer may request a snapshot to confirm your identity as the test taker. You authorize NASM/AFAA to share the recordings of your test session or snapshots taken from such recordings with your Sponsoring Institution. Because of this possibility, NASM/AFAA recommends that you dress and maintain the surroundings for your test in a manner you would find acceptable to be viewed by your Sponsoring Institution.
  • You understand and agree that, if you behave in an unacceptable or offensive manner during remote proctoring of any test administration, NASM/AFAA and its remote proctoring vendors reserve the right to immediately stop the test and report your behavior to your Institution. Unacceptable behavior includes, but is not limited to, behavior that amounts to cheating or is offensive, vulgar, criminal, obscene or otherwise unprofessional or inappropriate. NASM/AFAA reserves the right to disqualify any assessment for any of the foregoing, or if NASM/AFAA identifies any suspicious behavior, cheating, or test misconduct during the test administration.

To register for a remote-proctored exam: You will be eligible to schedule your exam once you have received your Measure Registration email. This is typically no more than 1-2 business days after signing up with NASM. You can schedule your remote exam online by logging into the testing platform with your established login credentials at Note: You will be required to schedule your exam appointment at least 24 hours in advance.

For a video tutorial on logging in and signing up for the remote proctored exam, please visit the Exam Information page on For more information about Remote Proctor requirements, please contact us at

3.2 Workshops, Live Assessments or Other Live Events

The purpose of a workshop is to provide participants with a live, practical application of the subject matter. Participation in a workshop is not required and does not guarantee improved performance on the exam.


  • You are responsible for scheduling your own workshop within at least one week prior to the desired date using the registration invitation received after purchase.
  • Only those participants who are enrolled in a workshop through the scheduling portal may attend the workshop.
  • Participants are responsible for their own travel and lodging accommodations.

Workshop Policy

  • If a workshop offers Continuing Education Units (“CEUs”) and/or Continuing Professional Development (“CPDs”), the following rules apply:
  1. CEUs are only awarded to attendees (a) who already hold a current qualification and (b) who attend the entire workshop.
  2. CPDs are only awarded to attendees (a) who hold an active membership through a partnering charter and/or registry, (b) who already hold a current qualification and (c) who attend the entire workshop.
  • The purchase of a workshop expires 18 months from the date of purchase. You may request to cancel or reschedule your workshop at no charge by contacting the Member Services Department no later than 5 business days prior to your scheduled workshop (i.e., if your workshop is scheduled for Sunday, then the Tuesday prior is the last day you may modify your session at no charge). After 5 business days prior, but no later than 48 hours before the day of your scheduled workshop, you can cancel or transfer your registration to another date or location by contacting Member Services. During this period, a £25 Workshop Transfer Fee will be charged for any workshop transfer. All fees must be paid in full and over the phone with Member Services. If you do not reschedule your workshop at least 48 hours before the scheduled day and you do not attend the workshop, you will forfeit the cost of the workshop.
  • The Company, in its sole discretion, may allow an exchange for a later workshop within the five (5) day period when it deems the circumstances warrant an exception. You will be required to pay the Late Workshop Transfer Fee.
  • Failure to attend a workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price.
  • Under no circumstances, will a return for refund, even if still within the Return Period, or an exchange for a later workshop be made if sought less than 48 hours prior to the date scheduled for the workshop or any time thereafter.

Cancellation of a Workshop or other Live Event

In the event that the Company cancels a workshop or other live event, you will be notified as soon as practical under the circumstances using the contact information you provided at the time of registration. In such case, you will be entitled to a full refund, less any merchandise you may choose to keep, and any standard fees associated with the merchandise you choose to keep. Under no circumstances will the Company be liable for reimbursement of expenses incurred by you, if the Company notifies you or makes reasonable effort in good faith to notify you prior to the date of the workshop or live event. Before incurring additional expenses, you should verify the event at:

Notwithstanding the foregoing, if the Company cancels or postpones a workshop or live event due to inclement weather, force of nature or any act of God, the Company reserves the right to provide an alternative, similar workshop or event at a convenient venue to the original location, within twelve (12) months from the date of such cancellation or postponement and, in such circumstances, no refund will be due and the Company will not be liable for any consequential loss resulting from such cancellation or postponement.

 Live Assessment Cancellation and/or No Show

  • If you cancel your scheduled Live Assessment within 24 hours of the scheduled date and time for your assessment, you will be subject to a charge of £25.
  • If you do not attend your scheduled Live Assessment booking, or if you arrive late, you will be subject to both a £25 no-show charge and a rebooking fee of £25.


4.1 General Payment Information

The price of any training course is in pounds sterling (£)(GBP) and will be the price as told to you over the telephone or on our website and as set out in the email confirming acceptance of your application.

We will pass on changes in the rate of VAT if this occurs. The date for the tax point is the date we accept your order.

It is possible that on rare occasions, an incorrect price for the training courses is stated to you. We check all prices for enrolments before we accept your application. If the course product’s correct price is less than our stated price on the date we accept your application, we will charge the lower amount. If the product's correct price on the date we accept your application is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Please note that the prices of our training courses may fluctuate due to availability and demand. The price for your course is fixed at the point of your booking if your order is accepted by us. Other students may pay more or less than the price you pay. Government funding available may also affect the price some customers pay for the course.

From time to time we may offer promotional gifts for bookings onto our training courses. Such gifts or promotional offers will be subject to compliance with the offer terms and will be subject to availability. The gifts or promotional offers may not be available to all students booking onto our training course. Please note that any discount, offers and/or promotions you may see on NASM’s U.S. website are not applicable to purchases made through Premier. These are targeted and only for the purposes of U.S candidates.

We accept payment with a variety of debit and credit cards including Visa, Mastercard, Delta and Maestro. Alternatively, we accept a direct bank payment. To make payment please select one of the following:

  1. Payment via credit or debit card over the phone by calling the Credit Control team on 01480 482549 or 01480 410318. (** We do not accept AMEX card type **)
  2. By bank transfer to the following details:

    Account Name:     Premier Training Intl Ltd

    Sort Code:                   20-47-06

    Account Number:       20681768

Your credit card or debit card will only be charged when you complete your order unless you have selected the payment by instalment option below, where available.

All payments by credit card or debit card may need to be authorised by the relevant card issuer before payment can be accepted.

Please note that any financial account or credit data you provide to Premier will not be shared with NASM or transferred to the U.S.

4.2 Payments by Instalment Plans

Premier offers a payment plan option for many of its products and services. You may be offered an “Internal” payment plan that is managed solely by Premier or a plan managed by our third party finance providers Specialist Lending Limited (who uses the trading name ‘Duologi’) or Snap Finance Limited (who use the ‘Deko’ platform), The decision on which type of plan to offer you is made solely by Premier. You will be notified whether you are receiving an Internal or third party plan.

Internal Plans

All Internal Plans are processed and maintained by Premier. If you elect to use a payment plan and you are assigned an Internal Plan, you will be required to enter into a loan agreement which will record the terms of the Internal Plan. Internal Plans may vary but Premier typically charges an upfront deposit based on a percentage of the overall price of the course(s) you select. The length of an Internal Plan may vary but the total length will not exceed 12 months.

In order to enter into and maintain an Internal Plan, a direct debit mandate form of payment must be provided to Premier and should the direct debit mandate form subsequently be cancelled, you must immediately provide another valid form of payment to Premier. Cancellation of the direct debit mandate form does not excuse or release you from your obligations and non-payment will be subject to our ‘late payments’ section below. Please contact Premier’s Customer Service Team for further details.

If you do not make any payment to us by the due date, in addition to our recourses under Section 4.3 below, we may:

  • Charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount; and/or
  • Suspend access to online accounts, learning resources and treat your enrolment as having been terminated.

Please note: if you had entered into an Internal instalment plan directly with Premier, all terms and obligations set forth in such instalment plans will continue in effect until the payments under such plans have been completed and all communications concerning such plans should be addressed to Premier.

Third Party Finance Plans

4.3 Late Payments

Where payments are made by agreed instalments and those instalments have not been paid on the due date or if payment for any of the Courses have not been made by the payment date, we reserve the right to suspend access to your online Accounts and/or to withhold the release of examination results and Course completion results until outstanding sums are paid. No refund of any fees paid for the Courses will be made. You may be subject to late fees or interest as set forth in your instalment plan documents with the third party finance provider. Please note: if you had entered into an instalment plan directly with Premier , we reserve the right to charge interest on late payments at a rate of 4% above the base rate from time to time of HSBC Bank (or other UK clearing bank) as may be notified to you accruing on a daily basis until payment is made.


5.1 Online Courses

You have the right to cancel and seek a refund for an Online Course within 14 days of the date on which you receive your access code. If you decide to cancel after the 14-day cancellation period, you will not be entitled to a refund and you will remain responsible for the full amount owed for the online course you purchased,

The most efficient way to exercise you right to cancel is to, within your 14-day cancellation period. Your request is notified immediately to the correct department. Alternatively, you can complete and then mail or email the model cancellation form available here. Refunds, if applicable, will be processed back via the same method it was initially paid and within 10 business days of your request to cancel being accepted by Premier. For product assessment purposes, you will be asked about your reason for cancelling your purchase. Your feedback is important to us and will be used to improve the product.

5.2 Our Rights to Terminate; Make Alterations

We may end access to an Online Course if you violate any of these terms and conditions or, for certain courses, those stated in the appropriate Candidate Handbook, including, but not limited to the following occurrences:

  • If you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; or
  • If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the training course, for example, you do not provide us with the completed application form, or evidence of your qualifications;
  • If the information provided in your application is incorrect or misleading or we discover that you do not meet the course requirements.

If we end your enrolment in due to a breach of these terms or a rules violation may deduct or charge you the full course fee as a result of your misconduct.

We also reserved the right to withdraw a training course. We may write to you to let you know that we are going to stop providing the training course. We will let you know as soon as practicable in advance of our stopping the training course.

Any alterations to Courses are at Premier’s discretion and may be subject to an administration fee. Please contact Premier’s Customer Service Team for more information.


6.1 Premier L2, L3 and Diploma in Gym Instructing and Personal Training: All exams and practical assessments for the L2, L3 and Diploma in Gym Instructing and Personal Training must be completed as per the course timeline set out in the student handbook, and within 180 days of the date you activate your access code for the Courses. If you do not take your exams and/or submit work for practical assessments within the 180 day period or you fail to successfully pass your exams/assessments, you may purchase a retest and/or course extension. Please note, the Courses have a completion deadline of 365 days from the date you activate your access code and cannot be extended beyond this timeframe. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team.

6.2 NASM-CPT and AFAA-CGFI: The exam must be completed within 180 days of the date you activate your access code for the Courses. If you want to extend the pre-exam period, you may purchase an extension prior to the expiration of the 180 day period. If you fail to successfully pass your exam, you will need to purchase a retest and, depending on when you scheduled your initial exam, you may need to purchase an extension as well. For more details regarding extension and retest eligibility and fees please contact Premier’s Customer Service Team.

NASM-CPT and AFAA-CGFI certifications must be renewed every two years. Please refer to the appropriate Candidate Handbook for information concerning recertification and continuing education requirements.

In addition to these terms and conditions, candidates for these Courses are subject to the policies and procedures set out in the Candidate Handbooks. Before proceeding with NASM-CPT products or the AFAA-CGFI, you should review the relevant Candidate Handbook. In the Candidate Handbooks, you will find essential information about policies and procedures for certification candidates and Certified Professionals registering for the NASM-CPT or AFAA-CGFI examinations, recertification requirements for Certified Professionals, and other terms and conditions.

The following sections of the Candidate Handbooks are not applicable to you:

  • Free Trial (NASM-CPT only)
  • Potential Practice Eligibility Requirements
  • Certain attestations
  • Credential Use
  • Recertify for Life
  • “Not in Good Standing” Status

The following sections of the Candidate Handbook are superseded by these terms and conditions:

  • NASM Advanced Specialisations (please refer to eligibility requirements below)
  • Programme(s) with Guarantees (please refer to the guarantee section below)
  • Candidate Eligibility (please refer to eligibility requirements above)
  • Accommodations (please refer to accommodations below)
  • Registering for an Exam (please refer to contact information provided below)

Contact information provided in the Candidate Handbooks are intended for U.S. based Candidates and Certified Professionals. Please use the following contact information instead:

6.3 NASM-CNC: The Nutrition Coach (NASM-CNC) credentialing program requires the completion of a prescribed learning program and passing of an examination within a designated enrolment period. The Nutrition Coach exam allows three attempts and must be completed within one year of your registration date.

The NASM-CNC is not an accredited certification program.

6.4 Events Outside Premier’s Control: Premier shall not be in breach of these terms and conditions, nor liable for any failure or delay in performance of its obligation under these terms to the extent that such delay or non-performance is due to circumstances beyond Premier’s reasonable control.

6.5 Accommodations: If you have any concerns about your ability to access the Online Courses or take the exams due to any medical reason or disability, please contact Premier’s Customer Service Team who may in certain circumstances be able to assist in making reasonable adjustments where possible.

6.6 NASM Advanced Specialisations: The advanced specialisations are the Performance Enhancement Specialisation (“PES”) and the Corrective Exercise Specialisation (“CES”). NASM offers other specialisations through continuing education and other advanced courses may be available from time to time for you to purchase. The same terms will apply in respect of these courses. Certain portions of the NASM Candidate Handbook apply to the NASM-CES or the NASM-PES and you should review the Candidate Handbook.

The Advanced Specialisation exams must be completed within one year (365 days) of the date you activate your access code. If you do not take your test within the one-year period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team. Advanced Specialisations credentials do not expire and do not require renewal.

6.7 Programme(s) with Job Guarantee: Premier Global NASM offers a Job Guarantee, included in Trainer Extra, Premium and Professional packages. The requirement for being eligible for the Job Guarantee programme is described below. Premier Global NASM may, at any time and without prior notice, change the terms of, or discontinue its Job Guarantee programme(s).

Premier Global NASM offers a Job Guarantee programme to candidates who have purchased and completed the following programmes: Trainer Extra, Trainer Premium and Trainer Professional (including all career Pathways). To qualify for the Job Guarantee refund:

  1. You must have purchased one of the following courses: Trainer Extra, Trainer Premium or Trainer Professional (including all career Pathways)
  2. You must have completed 100% of the Level 2 assignments and successfully obtained the Level 2 Certificate in Fitness Instructing no later than 60 days of enrollment key activation and/or purchase date.
  3. You must have completed 100% of the Level 3 assignments and successfully obtained the Level 3 Diploma in Personal
  4. You must have applied and interviewed for a personal trainer position with at least three (3) employers within fifty (50) miles of your primary United Kingdom residence who hire personal trainers and who, at the time of application had open positions available.
  5. You must submit your guarantee request via email, including job application details, within ninety (90) days of completing your Level 3 Certification course.

To redeem your refund, you must submit a request via email to By submitting a request for a refund under the Job Guarantee Programme, you consent to Premier Global NASM contacting the employers to whom you submitted applications to confirm submission of an application, criteria for the posted position and non-selection. If you have satisfied all qualifying criteria, your refund of £150 will be processed. If approved, please allow 30 days for the refund to be issued. All refunds are issued in the same form as the original payment. For example, if a credit card was used for the original purchase, the refund will be made back to that credit card. If you still have a balance outstanding on your account, the £150 will be applied as a credit against that balance.

While we are confident that holding our credentials will be valuable to you in the marketplace, we make no guarantees that completion of our programmes or obtaining our qualification will lead to employment, promotion, retention or business growth.


7.1 Limitation of Liability

Except for any legal responsibility that Premier cannot exclude in law (such as for death or personal injury), Premier is not legally responsible for:

  • (a) losses that were not foreseeable to you and Premier when the enrolment was made;
  • (b) losses that were not caused by any breach on the part of Premier or NASM;
  • (c) business losses;
  • (d) losses to non-consumers;
  • (e) loss of data; or
  • (f) loss that results from any errors or omissions in any materials provided as part of the Courses, Programmes or other Premier or NASM offerings.

Unless in exceptional circumstances or as required by law, Premier's total liability to you for all liabilities shall not exceed the amount you have paid for the Courses.

7.2 Confidentiality

Except as permitted by these terms and conditions and any opt-in elections you have made, no Premier Global/NASM employees, committees or panels shall divulge confidential information about you without your express written consent, except as required by law. Confidential information consists of your order, your raw certification examination scores, your phone number(s), your email address(es), your residential address(es) and your financial and credit information.

7.3 License Terms

The Courses made available to you by Premier Global/NASM are licensed, and not sold, to you, subject to these terms and conditions. Your licence to use the Courses is subject to your prior acceptance of these terms and conditions including any updates or enhancements thereto. You are not authorised to assign or transfer this licence or your access code, username, or password to any other person or entity. Other than the rights granted to you in these terms and conditions, Premier Global/NASM grants you no other rights. You agree not to copy, modify, rent, lease, loan, sublicence, sell, distribute, disassemble, decompile, reverse engineer, or create any derivative works or translations of or based on the Courses or access and services provided to you by Premier Global/NASM as part of the Courses (except as and only to the extent that the foregoing restrictions is not permitted under applicable law).

You agree to use the Courses only as permitted under these terms and conditions. If Premier reasonably suspects that you have violated these terms and conditions, or if you have not paid the fees that are due and payable by you to Premier, then, without notice to you, Premier may terminate its enrolment of you, the licence, and your Accounts with immediate effect and deny you further access to Premier Global/NASM’s products and services.

Upon termination of this licence, you shall cease all use of Premier Global/NASM’s products and services and remain liable for paying all amounts that may be due and payable by you to Premier Global/NASM. Premier Global/NASM reserves the right to modify, suspend, remove, or disable access to the Courses or your Accounts at any time without notice and in no event will Premier Global/NASM be liable for making any such changes.

7.4 Intellectual Property

You understand and agree that the Courses consists of intellectual property and proprietary material that is owned by or licensed to Premier Global/NASM or its parent companies, affiliates, or its licensors and is protected under intellectual property laws in the United States, Great Britain and other countries, which includes, but is not limited to, copyright. All rights not expressly granted to you under these terms and conditions are reserved by Premier Global/NASM, its parent companies and licensors. Premier or NASM names and acronyms, their trademarks, service marks, graphics, and logos used in connection with the Courses, are trademarks or registered trademarks of Premier or NASM (together, “Marks”). NASM® is registered in the United States, Great Britain and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Courses may be the trademarks of their respective owners. Premier Global/NASM, its parent companies and their licensors do not grant to you any right or licence in connection with any of the foregoing trademarks, service marks, graphics, or logos. You may not use the Marks without the prior written approval of Premier Global/NASM.

You agree to abide by all copyright notices and restrictions contained on this or any website of Premier or NASM, on the Courses and in accordance with these terms and conditions. You may not copy, distribute, enter into a database, display, perform, create derivative works, translate, or transmit any content contained in the Courses except that you may download one copy of any materials for the Courses accessible online so long as you comply with these terms and conditions. The Courses are provided for your own personal, non-commercial use. You may not alter the text or remove any trademark or other notice displayed on the Courses or the materials provided for the Courses. All rights in the Courses and the materials for the Courses are reserved.

7.5 No Resale

The Courses are not provided for redistribution or resale under these terms and conditions.

7.6 Compliance with Laws

You agree to comply with all applicable English law, in your use of and access to the Courses. You will not use the Courses in any way that is prohibited by the laws of England and Wales.

7.7 Use of Links

Premier Global/NASM may include material from third parties or include links to third party websites in its products and services or as part of the Courses. Such material is provided as a convenience to you and Premier Global/NASM assumes no liability or responsibility for such third party materials or websites. Please note that these third party websites may have privacy policies that differ from those of Premier Global/NASM and we encourage you to carefully read those policies and terms and conditions. Premier’s Use and Transfer of Your Personal Data’ section, at section 2 of these terms and conditions, applies only to information collected by Premier Global/NASM.

7.8 Disclaimer

YOU EXPRESSLY AGREE THAT your use of, or your inability to use, Premier’s or NASM’s websites or the Premier Global/NASM Courses is at your sole risk. Premier Global/NASM does not warrant for the accuracy or completeness of any information, text, graphic, links or other items contained within the Courses or the materials for the Courses or for any errors, omissions, or any outcomes related to your use of Premier’s and NASM’s website or the Courses. Premier Global/NASM takes precautions to protect themselves against, but makes no warranties respecting, any harm that may be caused by the transmission of a computer virus, worm or other system or network infection or attack. Premier Global/NASM does not guarantee that your use of the Premier or NASM website or the Courses will be error-free or uninterrupted.

7.9 Disclaimer: No Provision of Professional Advice; No Guarantee

Premier Global/NASM, its licensors and contributors are not engaged in rendering medical, legal or other professional advice of services and the content of the Courses or its websites and materials are not intended to take the place of such advice. If such advice or other expert assistance is required, the service of a competent professional should be sought. Please consult an appropriate professional before using any of the information, services, products or other resources provided to you as part of the Courses, you may find in the content of the Courses or Premier’s website and materials, or other resources mentioned or made accessible through the Premier’s websites.

Premier Global/NASM does not endorse, sponsor or guarantee any of the information of others, including advertisers, providers or partners, that may be accessible or made available on its websites or in its marketing materials or is otherwise part of the Courses.

While we are confident that holding our credentials will be valuable to you in the marketplace, we make no guarantees that completion of our programs or obtaining our certification will lead to employment, promotion, retention or business growth.

7.10 Indemnification

By using Premier’s or NASM’s websites and accessing the Premier Global/NASM Courses you agree that you will indemnify and hold Premier Global/NASM and its licensors, suppliers, parent corporations, affiliates, employees and agents harmless in connection with any claim arising out of your breach of these terms and conditions by you, your use the Courses, or any action taken by Premier Global/NASM to protect its intellectual property, including, but not limited to, suspension or termination of your access to the Courses and/or Premier’s or NASM’s websites.

7.11 Miscellaneous

Premier Global/NASM reserves the right to update and modify these terms and conditions without advance notice to you and such changes will be effective immediately when posted on this website and will govern your continued use of the website and the Courses.

Premier Global/NASM may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights hereunder.

These terms and conditions are between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing a term or condition hereunder, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your violating these terms and conditions or any other published rule, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Premier Global/NASM reserves the right to disable access to the Online Courses and its websites temporarily or discontinue your enrolment in an In-Person Course, until all late payments and fees have been made, and permanently for default on payment obligations. The access period described here will not be extended to make up any time lost due to a period of disabled access.

Premier Global/NASM will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • (a) the Courses;
  • (b) our service to you; or
  • (c) any other matter;

please contact Premier Global/NASM as soon as possible.

If you and Premier Global/NASM cannot resolve a dispute using our internal complaint handling procedure, Premier Global/NASM will:

  • (a) let you know that it cannot settle the dispute with you; and
  • (b) give you certain information required by law about suitable alternative dispute resolution (ADR) providers.

If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of these terms and conditions. These terms and conditions will at all times be governed by the laws of England and Wales.

These terms and conditions and any documents referred to in them are the entire and exclusive agreement between Premier Global/NASM and you regarding your use of Premier’s or NASM’s websites and the Courses and replaces any prior agreements between you and Premier or NASM regarding the subject matter herein.

If any part of this agreement is determined to be invalid or unenforceable, the remaining portions shall remain in full force and effect.

Premier Global/NASM’s failure to enforce any right under these terms and conditions will not constitute a waiver of such right or of any other right under these terms and conditions.

Premier Global/NASM is not responsible for failing to fulfil its obligations hereunder for reasons that are outside of our control.

These terms and conditions, and the licence rights granted herein, are not assignable by you and any attempt to do so is of no force and effect.

Premier Global/NASM reserves the right to take steps it believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and conditions. You agree that Premier Global/NASM has the right, without liability to you, to disclose any registration data and/or account information to law enforcement authorities, government officials, and/or a third party, as we believe is reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and condition (including but not limited to Premier Global/NASM’s right to cooperate with any legal process relating to your use of the Premier’s or NASM’s websites or the Courses, and/or a third-party claim that your use of the website or the Courses is unlawful and/or infringes such third party’s rights).

Last Revised: April 2021

Policy statement
Harassment of people in our learning environment is a feature of discrimination, which is prohibited by law. Premier Training International (PTI) considers all forms of harassment to be extremely serious, is committed to eliminating it and takes steps to investigate harassment complaints thoroughly.

What is harassment?
Personal harassment is defined as any behaviour which is unacceptable to the recipient and which creates an intimidating, hostile or offensive environment for employment, study or social life. It should be understood that:

  • anyone can suffer from harassment
  • an action or statement does not have to be repeated over a long period of time to be defined as harassment. A single statement or action may constitute harassment
  • even behaviour which is not meant to cause offence or distress may do so
  • even behaviour which is not meant to cause offence or distress may do so it is the impact of the words or action, not the underlying intent which is important
  • it is the impact of the words or action, not the underlying intent which is important
  • health, physical characteristics, personal beliefs and other factors may lead to harassment
  • harassment can occur between people of the opposite sex or between people of the same sex, differences of culture, language and attitude, or misinterpretation of social signals may mean that what is perceived as offensive behaviour or language by one person may not seem so to another
  • differences of culture, language and attitude, or misinterpretation of social signals may mean that what is perceived as offensive behaviour or language by one person may not seem so to another

Sexual harassment
A form of sex discrimination, it involves unwanted sexual attention which emphasises sexual status over a person’s individual status. Some examples of sexual harassment are:

  • remarks, looks, jokes, use of offensive language, alluding to a person’s private life or sexual orientation by innuendo, or remarks about a person’s appearance
  • making provocative suggestions or pressing people to accept unwelcome invitations
  • the display of suggestive or pornographic material
  • deliberate physical contact, to which the individual has not consented or had the opportunity to object to

Racial harassment
A form of racial discrimination, it involves offensive behaviour by a person or group of one racial or ethnic origin against a person or group of another. Examples of racial harassment include:

  • derogatory name-calling
  • insults and racist jokes
  • ridicule of an individual for cultural differences
  • exclusion from everyday conversation or social events
  • unfair allocation of work and responsibilities because of racial or ethnic origin
  • display of offensive, racist material

Other forms of personal harassment
Harassment may take many forms and people can be subject to harassment on a variety of grounds including sexual orientation, religious or political convictions, age, real or suspected infection with AIDS/HIV, or disability. Examples include:

  • gibes in reference to personal traits or appearance, invasion of privacy or practical jokes which cause offence
  • academic bullying – asserting a position of intellectual superiority in an aggressive, abusive or offensive manner, threats of course failure and sarcasm


Any learner who suffers from harassment from any individual or group in the course of their study will have the support of PTI in seeking to ensure that harassment ceases. There are various ways in which an individual can deal with harassment, ranging from asking the person to stop to making a formal complaint.

Informal or “on-the-spot” procedure

  • if possible you should speak to the alleged harasser yourself, making it clear that his/her behaviour is unacceptable and you wish it to stop. In many cases, such an approach is successful and the harassment ceases
  • you may wish to seek help or advice from a friend or sympathetic colleague whom you feel able to talk to and who may also accompany you to a meeting or in helping to put your case to the harasser; this cannot be your trainer

Formal action can be taken if the above stage fails to be effective in stopping the harassment or where the behaviour is of such a nature that informal measures would be inappropriate.

Formal procedure

Ask for a confidential interview with a trusted member of your centre team. They will listen to you in confidence and give you advice on how best to proceed
If you decide to proceed further and have exhausted the informal option above, please utilise the PTI complaints procedure using the form provided.

We are committed to giving you a high standard of service and learning.


If you are unhappy in any way with our advice or the service you have received from Premier Global NASM, we offer you a clear complaint procedure which we explain below. Our aim is to deal with complaints fairly, consistently and in a timely manner.

How to Make a Complaint

Please contact us by Email:

When We Receive Your Complaint

We will write to you promptly (usually within 3 working days) to let you know we have your complaint. If we can respond to your complaint at the same time we will, otherwise we will tell you how we intend to deal with it. All correspondence will be made from

Resolving Your Complaint

If we do not have all the information, we need to resolve it and need to collate this, or if there is a time delay for any other reason, our Customer Experience Coordinator will write to you to let you know what is happening.

Once we have completed our investigation, our Customer Experience Coordinator will write to let you know the outcome. If at this stage you inform us that you are unhappy with the outcome of our complaint investigation, then the complaint will be escalated within the Premier Global NASM team who will review the complaint and reply accordingly.

At the end of our investigation, we will write to you with a final response. This will:

  • Summarise the complaint.
  • Confirm whether we accept the complaint and want to offer redress to you, or that we do not accept the complaint. In either case, we will provide you with the reasons for our decision.

If you are not happy with the overall outcome, you can refer your complaint to a 3rd party Alternative Dispute Resolution (ADR) provider (please see details of ADR providers below) or you can of course instruct your own should you prefer:

If There is a Delay in Resolving Your Complaint

Our regulator, the Financial Conduct Authority, expects us to resolve most complaints within eight weeks. We are committed to achieving this and, where possible, resolving complaints even sooner. If we do not have all the information, we need to resolve it and need to collect this, or if there is a time delay for any other reason, we will write to you to let you know what is happening.

In the unlikely event your complaint takes longer than eight weeks to resolve, we will write to you at that time to explain why. We will also let you know whether and how you can refer to the Financial Ombudsman Service (FOS) if you are unhappy with the delay.

We will then keep in touch with you regularly until we have completed our investigation.

Financial Ombudsman Service

If your complaint with Premier Global NASM relates to a financial service and it is not resolved to your satisfaction, you may be able to refer the complaint to the Financial Ombudsman Service. The Financial Ombudsman offers a free, independent service helping to settle individual disputes between customers and businesses providing financial services.

The contact details for the Financial Ombudsman Service are:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Phone: 0800 023 4567 or 0300 123 9123

If any data is inaccurate it will be corrected without delay. In general, the personal data we keep is comprised of:

  • the information you supplied during enrolment such as your contact details, your age and gender, your chosen course, the centre you attend and the nature of any additional support needs that you have requested
  • your progress through the course and payment details
  • the voluntarily supplied details of previous employment and qualifications and your future employment and training plans from your learner induction form

As a general rule the only documentation we keep through which you could be identified are your health-screening questionnaire and your portfolios of work. These documents are kept in secure storage at all times. Learners are entitled to check that these documents are kept confidential. Premier Training International is registered under the Data Protection Act and will only share the information it has about you with other agencies who have agreed rights of access.

These are:

  • the Awarding Body (External Verifiers)
  • the college where you enrolled on the programme (if applicable)
  • your employer (if your employer is sponsoring you
  • our affiliates, The National Academy of Sports Medicine (NASM) and The Athletics and Fitness Association of America (AFAA)

Policy statement
Premier Training International (PTI) is committed to the elimination of unlawful discrimination and to the promotion of equality of opportunity or learners and prospective learners, in its functions of:

  • selection, recruitment and initial assessment
  • community links and partnerships
  • induction and management of learning
  • programme delivery
  • assessment and review
  • verification
  • achievement and progression
  • monitoring and review
  • learning, examining, curriculum development and quality assurance

The aim of the policy is to ensure that all learners and prospective learners are all treated equally, fairly and with the highest standards of customer care, irrespective of: race, colour, nationality, ethnic origin, educational achievement, gender, sexual orientation, marital or parental status, age, disability, political or religious belief or socio-economic class.

This policy is augmented by its learner anti-harassment policy and its procedures for support of learners with additional support needs and disabilities.

This Equal Opportunities Policy operates within the legal framework of various pieces of legislation including the Sex Discrimination Act 1975, Race Relations Act 1976 as amended by the Race Relations Amendment Act 2000, the Disability Discrimination Act 1995 (Part 4), the Sexual Orientation Regulations 2003 and the Religion or Belief Regulations 2003.

Key outcomes

  • learners and staff are expected to respect the policy and practices in their dealings with all members of the PTI community and to behave in a way which reflects and appreciates the diversity of the PTI community
  • PTI is committed to a continuing programme of action to make these policies and practices effective breaches of this policy by staff or learners will be fairly investigated and, where appropriate, action will be taken
  • all equal opportunities procedures will be fair, consistent and monitored

Harassment complaints
Any learner who alleges that he or she has been the subject of discrimination or harassment has recourse to the PTI complaints and harassment policies and procedures.

Monitoring, assessment and review
PTI monitors, assesses and reviews the effectiveness of its Equal Opportunities policy and its undertakings in its Learner Charter. All PTI’s functions relating to learners will continue to be monitored and reviewed.

This policy will continue to be monitored and revised on a regular basis to ensure compliance with relevant statutory legislation.

Measuring success
PTI considers its Equal Opportunities Policy to be central to its quality management and to ensure employers and learners enjoy equality of access and provision. PTI undertakes the following:

  1. Through its marketing materials and presentations PTI will ensure that its commitment to Equal Opportunities is understood by all its stakeholders.
  2. All applicants for programmes will be offered guidance and support regardless of: race, sexual orientation, colour, nationality, ethnic or national origin, disability, gender, age, marital status or religion.
  3. Programmes of learning and assessment will be designed to promote equal access.
  4. We will collect anonymous information allowing us to calculate on a quarterly basis information on the age, gender, ethnicity, occupation, prior learning and achievement, health/disability and progression of our learners. These will be measured against our own targets towards greater diversity.
  5. PTI’s learner policies will provide all learners with equal rights and responsibilities.
  6. Provision of learning support will be available to all those identified as being in need, enabling equal access to all courses wherever possible. Where additional or specialised provision is required – and not available through PTI – arrangements or referrals will be made to ensure that provision can be accessed by the learner.
  7. Premier Training International may advise learners which courses and venues are the most suitable based upon our aim to provide the most suitable delivery of training to each individual.
  8. Information obtained from learners through: programme reviews, learner achievements, questionnaires, surveys and interviews will be anonymous and used to improve the equality of opportunity available.
  9. All learners will have an opportunity through programme feedback and questionnaires to freely express personal views. These anonymous views will be taken into account by the Learner Charter Monitoring Team and actions taken.

Every quarter, the PTI management team meets to measure its success against these 9 statements and sets targets for improvement.

Premier Training International needs to have relevant and current information about you and your training and career plans in order to provide services within the standards laid down by:

  • the Awarding Body
  • the Qualifications and Curriculum Authority’s various codes of practice

The more accurate and complete that information is, the more we can meet your individual requirements. All personal information about you is kept secure and is treated as strictly confidential. We will not disclose any information about you to any 3rd party except in the following circumstances:

  • where we are required to by law
  • where we have your prior consent or you have asked us to do so
  • where we are instructing our employees or agents to provide services to you on our behalf
  • when we are required to do so by your employer (if applicable)
  • when we are required to do so by the enrolling college (if applicable)
  • when we are required to do so by the Awarding Body