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NASM Personal Trainers
 

TERMS & CONDITIONS

Please note that our Terms & Conditions were updated on the 9th June 2022 to reflect important changes to our business.


 

Teach-Out Terms and Conditions

As of 9th June 2022 (“Announcement Date”), Premier Training International Limited (“Premier”), a company registered in England and Wales with Company number, 02720312 whose registered office is at Ground Floor Office, Dryden House, St Johns Street, Huntingdon, Cambridgeshire, United Kingdom, PE29 3NU (“Premier”), announced that it will close down its business. Premier is committed to teach out (the “Teach-Out”) all active customers within 180 days of the Announcement Date (the “Teach-Out Period”) and provide support for customers that have completed their qualifications with Premier. These terms and conditions set out the basis upon which Premier support you through the Teach-Out and thereafter (the “Teach-Out Terms”).

THESE TEACH-OUT TERMS FORM A LEGAL AGREEMENT BETWEEN YOU AND PREMIER, REPLACE THE PRIOR TERMS AND CONDITIONS AND GOVERN THE BASIS UPON WHICH THE QUALIFICATIONS AND COURSES ARE PROVIDED TO YOU DURING THE TEACH-OUT. BY AGREEING TO THESE TEACH-OUT TERMS, YOU AGREE TO BE BOUND BY TEACH-OUT PROCESS AND WAIVE CLAIMS PURSUANT TO ANY PRIOR TERMS AND CONDITIONS BETWEEN PREMIER AND YOURSELF.

NOTE: If you have completed your Premier qualifications: and you need to obtain a replacement copy of your diploma(s)/certificate(s) please contact nasmcst@premierglobal.co.uk

 

1. TEACH-OUT COURSES:

Premier offered qualification courses (certificated by Active IQ pursuant to the regulations of the Office of Qualifications) and NASM/AFAA-Branded Courses (together referred to herein as “Courses”).

a. Qualified Courses

The following “Qualified Courses” will be taught out pursuant to Section 2 below (“Teach- Out Terms for Qualified Courses”):

  • Personal Trainer Diploma, including Level 2 Gym Instructor and Level 3 Personal Trainer (“Full PT”)
  • Level 2 Gym Instructor only (Level 2 or L2)
  • Level 3 Personal Trainer only (Level 3 or L3)
  • Strength & Conditioning Level 4 (SAC)
  • Pre-/Post-Natal Level 3 (PPN)
  • Mental Health Awareness Level 2 (MHA)
  • Long-term Medical Conditions (LTC)

b. NASM/AFAA-Branded Courses

The following “NASM/AFAA-Branded Courses” will be taught out through NASM ,pursuant to Section 3 below (“Teach-Out Terms for NASM/AFAA-Branded Courses”):

  • Certified Personal Trainer (CPT)
  • Certified Nutrition Coach (CNC)
  • Certified Sports Nutrition Course (CSNC)
  • Certified Group Fitness Instructor (AFAA-CGFI)
  • Corrective Exercise Specialist (CES)
  • Performance Enhancement Specialist (PES)
  • Stretching and Flexibility Coach (SFC)
  • Virtual Coaching Specialist (VCS)
  • Weight Loss Specialist (WLS)
  • Behaviour Change Specialist (BCS)
  • Women’s Fitness Specialist (WFS)
  • Youth Exercise Specialist (YES)
  • Senior Fitness Specialist (SFS)
  • Group Personal Training Specialization (GPTS)
  • M.M.A. Conditioning Specialist (MM)
  • AFAA G.E.A.R. Indoor Cycling (GEAR)
  • AFAA Practical Yoga Instructor Training (Yoga)
  • AFAA Practical Pilates (Pilates)
  • Golf Fitness Specialist (GFS)
  • Home Gym Design (HGD)
  • Business Accelerator (BA)
  • Social Media Influencer (SMI)

If you have any questions about the NASM/AFAA-Branded Courses, please contact Student Success at studentsuccess@nasm.org

2. TEACH OUT TERMS FOR QUALIFIED COURSES

a. Refund for Recent Purchasers

If you purchased your Qualified Course(s) within 45 days prior to the Announcement Date (on or after 26th April, 2022) and you have not yet completed the coursework (“Recent Purchaser”), you are eligible to elect to receive a full refund for your purchase. If you are under an instalment payment plan, you will be refunded the amount you have been paid to date and the balance of the payment plan will be forgiven. The 45 day refund period is inclusive of period under to change your mind under the Consumer Contracts Regulations 2013.

If you are a Recent Purchaser, you must contact Premier at nasmcst@premierglobal.co.uk no later close of business on the 14th day following the Announcement Date (by 6:00 p.m. 24th June, 2022). Please note that if you elect to receive the full refund, you will not be credited with any portion of the Course(s) you have started. To learn about other providers of courses similar to the Qualified Course(s) you purchased, please contact Active IQ at https://activeiq.co.uk/contact-us

There will be no partial refunds for Recent Purchasers.

If you are a Recent Purchaser and you do not elect to receive the full refund, you will have 180 days from the Announcement Date (the Teach-Out Period) to complete you Qualified Course(s). For more information, please review the next Section of these Teach-Out Terms, ”Course Completion via the Teach-Out.” To be clear, the 14 day period for considering whether to elect to receive a refund runs concurrently with the Teach-Out Period.

Refunds will not be available to purchasers of Qualified Courses who made their purchase more than 45 days before the Announcement Date (prior to 26th April 2022). Notwithstanding the foregoing, Premier reserves the right to provide partial refunds on a case-by-case basis where, in its sole discretion, it determines that the purchaser, having purchased multiple Qualified Courses, cannot complete all of the Qualified Courses within the Teach-Out Period. For the purpose of clarity, the Full PT Course is intended to be completed in 180 days, so purchasers of the Full PT Course alone (not combined with other Qualified Courses) would not be eligible for a partial refund. In order to be eligible for consideration of a partial refund, you must either have paid in full or be current on your instalment payment plan.

b. Teach-Out for On-Course Learners

All purchasers who are not eligible for a refund as a Recent Purchaser and those who were eligible but did not elect to receive a refund are considered “On-Course Learners”.

All On-Course Learners will have 180 days from the Announcement Date (defined above), pursuant to the timelines provided below, to Complete and Pass the coursework, including any retests or resubmission of assignments, and to certificate out of their Qualified Course(s) (the “Teach-Out Period”). To be clear, you have 180 days from the Announcement Date; not from the current expiration date for your course(s). The longest Qualified Course, the Full PT, is designed to be completed in twelve (12) weeks. That said, we have always allowed additional time to complete the course, providing a full 180 days’ access to the course. Thus, by providing all On-Course Learners with 180 days from the Announcement Date, you will have time to Complete and Pass your Qualified Course(s). As used herein, “Complete” means the completion of all coursework, exams and assignments and, if needed all retests and all resubmissions of any assignments. As used herein, “Pass” means the submission has been passed and signed off by the Quality Assurance department and is then reviewed by the Awarding Organisation.

Please note: If you do not Pass your coursework, exams and any retests or resubmissions of assignment within the Teach-Out Period* , you will not be awarded your Qualification. (*please note below, the certain time frames for submissions.)

  • You will not be able to test or submit any assignments after the last day of the Teach-Out Period.
  • Tests taken and submissions received in the last thirty (30) days of the Teach-Out Period will be treated as final. You will NOT be allowed to retest or resubmit your work if you have waited until the last thirty (30) days of the Teach-Out Period.
  • You will not be able to purchase an extension.
  • At the end of the Teach-Out Period all opportunity to successfully Complete your Qualified Course will expire.

Managing Your Time

  • To ensure that you receive the highest level of support, we recommend that you continue to work within your cohort and towards your original deadline. As the end of the Teach-Out Period approaches, we anticipate high demand for support services from learners who have procrastinated.
  • You should plan to Complete all of your coursework, final assignments and exams at least 60 days before the end of the Teach-Out Period. This will allow the time necessary, should you want or need to retest or resubmit any assignment. As a reminder you will NOT be allowed to retest or resubmit your work in the last 30 days of the Teach-Out Period.
  • You must work diligently to ensure that you can successfully Pass all your coursework, exams and any retests or resubmissions within the Teach-Out Period to earn your Qualification(s).
  • All On-Course Learners will be entitled to receive their certificate for each successfully completed Qualified Course while they continue their next Qualified Course. For example, if you purchased the Full PT and complete your Level 2 Course during the Teach-Out Period, you can obtain that Level 2 certificate even while you work on your Level 3 Course. To obtain your certificate, please contact nasmcst@premierglobal.co.uk Although you have completed your Level 2, you will not be entitled to a refund for the Level 3 portion of your purchase. Instead, you will need to Complete the coursework, including any retests or resubmissions of assignments, before the end of the Teach-Out period.

    Learning Support

    Webinars.

    • Some Qualified Courses included interactive webinars referred to as “Live Webinars”. If your Qualified Course includes Live Webinars you will have the option to (a) attend the Live Webinars as scheduled from 6th June through 12th August or (b) view previously recorded Live Webinar sessions at your convenience. The recorded sessions can be viewed within the Course or can be downloaded and will be available throughout the Teach-Out Period
    • You also will be offered topical assignment webinars (“Assignment Webinars”). These are intended to provide extra support to complete certain assignments successfully. Each Assignment Webinar will be offered live on a scheduled date and thereafter be available as a recorded session you can access throughout the Teach-Out Period. All live versions of the Assignment Webinars will be concluded, on or before, 60 days prior to the end of the Teach-Out Period.

    Live Support

    • We will continue to provide tutor support to answer questions through the Virtual Office (previously known as the “Virtual Lab Tutor”). The Virtual Office will be open on Mondays from 9:00 a.m. until 5:00 p.m. The start date and end date, along with hours could be subject to change, therefore hours for the Virtual Office will be posted on the website.
    • Additionally, as you have in the past, you can continue to book an appointment to have a specific question answered by a tutor through Calendly. Support through Calendly will be available through the Teach-Out Period.
    • We reserve the right to make changes to our Live Support during the Teach-Out Period. If any changes to the dates, times or delivery of the Live Support are made, we will post the changes on our website.

    3. TEACH-OUT TERMS FOR NASM/AFAA-BRANDED COURSES

    If you purchased any of the NASM/AFAA-Branded Courses, you will be able to complete those courses pursuant to the NASM/AFAA Terms and Conditions. During the Teach-Out Period, we recommend that you concentrate on completing any Qualified Course, all of which much be completed within the Teach-Out Period before turning to the NASM/AFAA course If you have not yet started any NASM/AFAA-Branded Courses, you will have 180 days from your enrollment date for the NASM/AFAA-Branded Courses to complete the NASM-CPT or AFAA-CGFI courses and 365 days from your enrollment date to complete all other NASM/AFAA-Branded Courses. If you have enrolled in your NASM/AFAA-Branded Courses, your time to complete the Courses has already started, starting from your date of enrollment. For most NASM/AFAA-Branded Courses, you may purchase course extensions if you are unable to complete in the stated timeframes. You will not be entitled to refund on these Courses due to the Premier Teach-Out. Please note: NASM-CPT and AFAA-CGFI certifications must be renewed every two years. Please refer to the appropriate Candidate Handbook for information concerning recertification and continuing education requirements. If you have any questions about the NASM/AFAA-Branded Courses, please contact Student Success at studentsuccess@nasm.org

    4. BUNDLED SERVICES AND PRODUCTS

    a. Full PT Packages

    If you purchased the Full PT, you may have selected a package that included other services or products (“Bundled Services”). Please note: Not all Full PT purchases included Bundled Services and the Bundled Services vary based on the package selected.

    If your package included:

    • One Month of My PT Hub: you received your enrolment information at the time you purchased. My PT Hub will fulfil your enrolment.
    • Virtual Lab Tutor:will be fulfilled by Premier with expanded hours
    • Career Services Portal, Premier Perks and/or Personal Business Website: your access to these services is for two years from your purchase date. These services are provided by Gym Career and Premier will continue to pay for the service on your behalf.
    • NASM/AFAA-Branded Courses: you will be able to complete those Courses as set forth in Section 3 above (“Teach-Out Terms for NASM/AFAA-Braded Courses”).
    • Optimum Performance Training Model: you be able to receive this during you Level 3 portion of your Full PT Course.
    • Elite Trainer: you will be able to complete all portions of this package by concentrating on completing the Full PT during the Teach-Out Period and then start the other learning course, all of which are NASM/AFAA-Branded Courses, as set forth in Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Health & Wellness Specialist: you will be able to complete all portions of this package depending on where you are in your Full PT Course. If you have not yet completed Level 2 of your Full PT Course, please contact Premier Customer Service to discuss how best to address the MHA and PPN portions of this package. All other portions of this package are provided by NASM/AFAA and can be completed outside of the Teach-Out Period, as set forth in Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Strength & Conditioning Coach: you will be able to complete all portions of this package depending on where you are in your Full PT Course. If you have not yet completed Level 2 of your Full PT Course, please contact Premier Customer Service to discuss how best to address the SFC portion of this package. All other portions of this package are provided by NASM/AFAA and can be completed outside of the Teach-Out Period, as set forth in Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • CIMSPA registration: Premier will pay your registration fee for your first year following your successful completion of the Full PT Course.
    • Two retests: You will need to pace your completion of the coursework so that there is enough time within the Teach-Out Period to allow for retesting. Accordingly, we recommend that you complete your coursework no later than October 1, 2022.

    If your package included the Job Guarantee we will not be able to provide this services. In lieu of this service, you may request a free NASM or AFAA course by contacting Premier Customer Services during the Teach-Out Period. They will be able to provide the list of available options. We reserve the right to make changes to the list of available options. This offer expires at the end of the Teach-Out Period.

    If your package included the Face-to-Face OPT Workshop, then please book your OPT workshop on the website. Please note: There is limited availability and once those spaces have been taken, we will not be able to provide this service. If you book a place and then cancel, we will not be able to guarantee you another space on another workshop. In lieu of this service, you may request a free NASM or AFAA course by contacting Premier Customer Services during the Teach-Out Period. They will be able to provide the list of available options. We reserve the right to make changes to the list of available options. This offer expires at the end of the Teach-Out Period.

    b. Other Bundles offered by Premier

    You may have purchased other Bundled Services form Premier. Please take note of the following:

    • Health & Wellness Practitioner Bundle: you will be able to complete this Bundle by focusing on the LTC portion first. You must complete the LTC portion within the Teach-Out Period, pursuant to Section 2(b) above (“Teach-Out for On-Course Learners”). You then should start the BCS portion of this Bundle. The BCS portion of this Bundle is subject to Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Online Coach Bundle: you will be able to complete this Bundle, as set forth Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Strength & Conditional Specialist Bundle: you will be able to complete this Bundle by focusing on the SAC portion first (which includes the PES portion). You must complete the SAC portion within the Teach-Out Period, pursuant to Section 2(b) above (“Teach-Out for On-Course Learners”). You then should start portion of this Bundle. The CNC portion of this Bundle are subject to Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Lifestyle Coach Bundle: you will be able to complete this Bundle by focusing on the MHA portion first. You must complete the MHA portion within the Teach-Out Period, pursuant to Section 2(b) above (“Teach-Out for On-Course Learners”). You then should start the CNC portion of this Bundle. The CNC portion of this Bundle is subject to Section 3 above (“Teach-Out Terms for NASM/AFAA-Branded Courses”).
    • Weight Loss Coach Bundle: you will be able to complete this Bundle, as set forth Section 3 above (“Teach-Out Terms for NASM/AFAA-Braded Courses”).

    5. PREMIER MEMBER SERVICES TEAM

    During the Teach-Out period, if you don’t understand any part of these Teach-Out Terms and want to talk to us about it, or if you require further details, please contact Premier Member Services Team at:

    Working hours:

    • Monday to Thursday 8:00 a.m. until 6:00 p.m.
    • Friday 8:00 a.m. until 4:30 p.m.;
    • Closed Saturday and Sunday and all bank holidays.

    Please note, we may record calls for quality purposes. If we need to contact you, we will do so by telephone or by writing, which includes email, using the contact information you provide to us. Please make sure that these details are complete and accurate.

    6. YOUR DATA PRIVACY

    The Qualified Courses and the NASM/AFAA-Branded Courses are delivered directly through NASM/AFAA’s Learning Management System. You have direct access to the Courses through NASM’s website https://nasm.org/. This website is owned and operated by NASM, which is located at 355 E. Germann Road, Suite 301, Gilbert, AZ 85297, USA. NASM is a division of the Assessment Technologies Institute, LLC, a company registered in the United States of America with registration number 43-1948115 and whose registered office is at 11161 Overbrook Road, Leawood, KS, 66211 USA. NASM/AFAA, as brands of Assessment Technologies Institute, LLC, participates in the EU-U.S. and Swiss-U.S. Privacy Shield with respect to the personal data of users of its services who are residents of the European Union (“EU”), United Kingdom, European Economic Area (“EEA”) and Switzerland. Assessment Technologies Institute, LLC is listed as Privacy Shield participant with the U.S. Department of Commerce at https://www.privacyshield.gov/welcome

    NASM/AFAA acknowledges the July 2020 ruling by the European Court of Justice, striking down the EU-U.S. and Swiss-U.S. Privacy Shield as a mechanism for transferring the personal data of European users. The U.S. Department of Commerce continues to administer the Privacy Shield Program and as such, NASM/AFAA continues to adhere to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (hereinafter, “Privacy Shield Principles”) for personal data of European users. In March 2022, the European Union and the US agreed “in principle” to a new framework for cross-border data transfers. NASM/AFAA will comply with the new framework once finalized.

     

    When you accepted to the Premier’s Terms and Conditions, and when you accepted the NASM/AFAA Terms and Conditions, you consented to the transfer of your personal data to the United States. By accepted these Teach-Out Terms, you again consent to the transfer of your personal data to the United States.

     

    Please review our Privacy Policy for a full description of the information we collect, how that data may be used or shared, and how we secure your data. Our Privacy Policy is incorporated by reference into these Teach-Out Terms.

    If you wish to exercise your right to be forgotten, please contact Privacy@PremierGlobal.co.uk. If you wish to exercise any of your other data privacy rights, please contact the Premier Customer Service Team (see above).

    7. PAYMENTS BY INSTALMENT PLANS; LATE PAYMENTS

    If your are an On-Course Learner and you elected to take advantage of an instalment payment plan, you are required to continue making payments on the plan until you have paid in full. A valid and active direct debit mandate form of payment must be provided to Premier and should the direct debit mandate form subsequently be cancelled, you must immediately provide another valid form of payment to Premier. Cancellation of the direct debit mandate form does not excuse or release you from your obligations and non-payment will be subject to our ‘late payments’ section below. Please contact Premier’s Customer Service Team for further details.

    Where payments are made by agreed instalments and those instalments have not been paid on the due date or if payment for any of the Courses have not been made by the payment date, we reserve the right to withhold access to the Courses, the release of certificates and/or delay the marking of the coursework undertaken until outstanding sums are paid. Premier reserve the right to suspend access to your online Accounts and/or treat the Courses ordered as being cancelled. No refund of any fees paid for the Courses will be made. We also reserve the right to charge interest on late payments at

    8. EVENTS OUTSIDE OF PREMIER’S CONTROL

    Premier shall not be in breach of these terms and conditions, nor liable for any failure or delay in performance of its obligation under these terms to the extent that such delay or non-performance is due to circumstances beyond Premier’s reasonable control.

    9. ACCOMMODATIONS/Learning Support and Additional Learning Needs (ALN)

    If you have any additional learning needs, please contact our Member Services Team and they will be able to direct your enquiry accordingly and confidentially at nasmcst@premierglobal.co.uk

    10. LIMITATION OF LIABILITY

    Except for any legal responsibility that Premier cannot exclude in law (such as for death or personal injury), Premier is not legally responsible for:

    (a) losses that were not foreseeable to you and Premier when the enrolment was made;

    (b) losses that were not caused by any breach on the part of Premier or NASM/AFAA;

    (c) business losses;

    (d) losses to non-consumers;

    (e) loss of data; or

    (f) loss that result from any errors or omissions in any materials provided as part of the Courses, Programmes or other Premier or NASM/AFAA offerings.

    Unless in exceptional circumstances or as require by law, Premier's total liability to you for all liabilities shall not exceed the amount you have paid for the Courses.

    11. GENERAL TERMS

    a. Confidentiality

    Except as permitted by these terms and conditions and any opt-in elections you have made, no Premier or NASM/AFAA employees, committees or panels shall divulge confidential information about you without your express written consent, except as required by law.

    Confidential information consists of your order, your raw certification examination scores, your phone number(s), your email address(es), your residential address(es) and your financial and credit information.

    b. Licence Terms

    The Courses made available to you by Premier and NASM/AFAA are licensed, and not sold, to you, subject to these terms and conditions. Your licence to use the Courses is subject to your prior acceptance of these terms and conditions including any updates or enhancements thereto. You are not authorised to assign or transfer this licence or your access code, username, or password to any other person or entity. Other than the rights granted to you in these terms and conditions, neither Premier nor NASM/AFF grants you any other rights. You agree not to copy, modify, rent, lease, loan, sublicence, sell, distribute, disassemble, decompile, reverse engineer, or create any derivative works or translations of or based on the Courses or access and services provided to you by Premier or NASM/AFAA as part of the Courses (except as and only to the extent that the foregoing restrictions is not permitted under applicable law).

    You agree to use the Courses only as permitted under these terms and conditions. If Premier reasonably suspects that you have violated these terms and conditions, or if you have not paid the fees that are due and payable by you to Premier, then, without notice to you, Premier may terminate its enrolment of you, the licence, and your Accounts with immediate effect and deny you further access to Premier’s or NASM/AFAA’s products and services.

    Upon termination of this licence, you shall cease all use of Premier and NASM/AFAA products and services and remain liable for paying all amounts that may be due and payable by you to Premier. Premier and NASM/AFAA each reserves the right to modify, suspend, remove, or disable access to the Courses or your Accounts at any time without notice and in no event will Premier or NASM/AFAA be liable for making any such changes.

    c. Intellectual Property

    You understand and agree that the Courses consists of intellectual property and proprietary material that is owned by or licensed to Premier or NASM/AFAA or their parent companies, affiliates, or its licensors and is protected under intellectual property laws in the United States, Great Britain and other countries, which includes, but is not limited to, copyright. All rights not expressly granted to you under these terms and conditions are reserved by Premier and NASM/AFAA, their parent companies and licensors. Premier or NASM/AFAA names and acronyms, their trademarks, service marks, graphics, and logos used in connection with the Courses, are trademarks or registered trademarks of Premier or NASM/AFAA (together, "Marks"). NASM® is registered in the United States, Great Britain and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Courses may be the trademarks of their respective owners. Premier and NASM/AFAA, their parent companies and their licensors do not grant to you any right or licence in connection with any of the foregoing trademarks, service marks, graphics, or logos. You may not use the Marks without the prior written approval of Premier or NASM/AFAA, respectively.

    You agree to abide by all copyright notices and restrictions contained on this or any website of Premier or NASM/AFAA, on the Courses and in accordance with these terms and conditions. You may not copy, distribute, enter into a database, display, perform, create derivative works, translate, or transmit any content contained in the Courses except that you may download one copy of any materials for the Courses accessible online so long as you comply with these terms and conditions. The Courses are provided for your own personal, non-commercial use. You may not alter the text or remove any trademark or other notice displayed on the Courses or the materials provided for the Courses. All rights in the Courses and the materials for the Courses are reserved.

    d. No Resale

    The Courses are not provided for redistribution or resale under these terms and conditions.

    e. Compliance with Laws

    You agree to comply with all applicable English law, in your use of and access to the Courses. You will not use the Courses in any way that is prohibited by the laws of England and Wales.

    f. Use of Links

    Premier or NASM/AFAA may include material from third parties or include links to third party websites in its products and services or as part of the Courses. Such material is provided as a convenience to you and neither Premier nor NASM/AFAA assumes liability or responsibility for such third party materials or websites. Please note that these third party websites may have privacy policies that differ from those of Premier or NASM/AFAA and we encourage you to carefully read those polices and terms and conditions

    g. Disclaimer

    YOU EXPRESSLY AGREE THAT your use of, or your inability to use, Premier’s or NASM/AFAA’s websites or the Courses is at your sole risk. Neither Premier nor NASM/AFAA warrants for the accuracy or completeness of any information, text, graphic, links or other items contained within the Courses or the materials for the Courses or for any errors, omissions, or any outcomes related to your use of Premier’s and NASM/AFAA’s websites or the Courses. Premier and NASM/AFAA each takes precautions to protect themselves against, but makes no warranties respecting, any harm that may be caused by the transmission of a computer virus, worm or other system or network infection or attack. Neither Premier nor NASM/AFAA guarantees that your use of the Premier or NASM/AFAA websites or the Courses will be error-free or uninterrupted.

    h. Disclaimer: No Provision of Professional Advice; No Guarantee

    Premier, NASM/AFAA and each of their licensors and contributors are not engaged in rendering medical, legal or other professional advice of services and the content of the Courses or its websites and materials are not intended to take the place of such advice. If such advice or other expert assistance is required, the service of a competent professional should be sought. Please consult an appropriate professional before using any of the information, services, products or other resources provided to you as part of the Courses, you may find in the content of the Courses or Premier’s or NASM/AFAA’s website and materials, or other resources mentioned or made accessible through the Premier’s or NASM/AFAA’s websites.

    Neither Premier nor NASM/AFAA do endorse, sponsor or guarantee any of the information of others, including advertisers, providers or partners, that may be accessible or made available on its websites or in its marketing materials or is otherwise part of the Courses.

    While we are confident that holding our credentials will be valuable to you in the marketplace, we make no guarantees that completion of our courses or obtaining our certification will lead to employment, promotion, retention or business growth.

    i. Indemnification

    By using Premier’s or NASM/AFAA’s websites and accessing the Courses you agree that you will indemnify and hold Premier and NASM/AFAA and its licensors, suppliers, parent corporations, affiliates, employees and agents harmless in connection with any claim arising out of your breach of these terms and conditions by you, your use the Courses, or any action taken by Premier or NASM/AFAA to protect its intellectual property, including, but not limited to, suspension or termination of your access to the Course and/or Premier’s or NASM/AFAA’s websites.

    j. Miscellaneous

    By using Premier’s or NASM/AFAA’s websites and accessing the Courses you agree that you will indemnify and hold Premier and NASM/AFAA and its licensors, suppliers, parent corporations, affiliates, employees and agents harmless in connection with any claim arising out of your breach of these terms and conditions by you, your use the Courses, or any action taken by Premier or NASM/AFAA to protect its intellectual property, including, but not limited to, suspension or termination of your access to the Course and/or Premier’s or NASM/AFAA’s websites.

    1. Premier and NASM/AFAA each reserve the right to update and modify these terms and conditions without advance notice to you and such changes will be effective immediately when posted on this website and will govern your continued use of the website and the Courses.
    2. Premier or /NASM/AFAA each may transfer their rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights hereunder.
    3. These Teach-Out Terms are between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing a term or condition hereunder, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your violating these terms and conditions or any other published rule, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Premier and NASM/AFAA each reserves the right to disable access to the Courses and their websites temporarily, until all late payments and fees have been made, and permanently for default on payment obligations. The access period described here will not be extended to make up any time lost due to a period of disabled access.
    7. Premier will try to resolve any disputes with you quickly and efficiently.

    If you are unhappy with:

    (a) the Courses;

    (b) our service to you; or

    (c) any other matter;

    please contact Premier as soon as possible.

    If you and Premier cannot resolve a dispute using our internal complaint handling procedure, Premier will:

    (a) let you know that it cannot settle the dispute with you; and

    (b) give you certain information required by law about suitable alternative dispute resolution (ADR) providers

    If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of these terms and conditions. These terms and conditions will at all times be governed by the laws of England and Wales.

    7. These Teach-Out Terms and any documents referred to in them are the entire and exclusive agreement between Premier and you regarding your use of Premier’s websites and the Courses and replaces any prior agreements between you and Premier regarding the subject matter herein. These Teach-Out Terms and any documents referred to in them, together with the current NASM/AFAA Terms and Conditions, are the entire and exclusive agreement between NASM/AFAA and you regarding your use of NASM/AFAA’s websites and the Courses and replace any prior agreements between you and Premier regarding the subject matter herein.

    8. If any part of this agreement is determined to be invalid or unenforceable, the remaining portions shall remain in full force and effect.

    9. Premier’s or NASM/AFAA's failure to enforce any right under these terms and conditions will not constitute a waiver of such right or of any other right under these terms and conditions.

    10. Neither Premier not NASM/AFAA is responsible for failing to fulfil its obligations hereunder for reasons that are outside of their control.

    11. These terms and conditions, and the licence rights granted herein, are not assignable by you and any attempt to do so is of no force and effect.

    12. Premier and NASM/AFAA each reserve the right to take steps it believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and conditions. You agree that Premier and NASM/AFAA each have the right, without liability to you, to disclose any registration data and/or account information to law enforcement authorities, government officials, and/or a third party, as we believe is reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and condition (including but not limited to Premier’s or NASM/AFAA's right to cooperate with any legal process relating to your use of the Premier’s or NASM/AFAA’s websites or the Courses, and/or a third-party claim that your use of the website or the Courses is unlawful and/or infringes such third party's rights).

    June 2022

Policy statement
Harassment of people in our learning environment is a feature of discrimination, which is prohibited by law. Premier Training International (PTI) considers all forms of harassment to be extremely serious, is committed to eliminating it and takes steps to investigate harassment complaints thoroughly.

What is harassment?
Personal harassment is defined as any behaviour which is unacceptable to the recipient and which creates an intimidating, hostile or offensive environment for employment, study or social life. It should be understood that:

  • anyone can suffer from harassment
  • an action or statement does not have to be repeated over a long period of time to be defined as harassment. A single statement or action may constitute harassment
  • even behaviour which is not meant to cause offence or distress may do so
  • even behaviour which is not meant to cause offence or distress may do so it is the impact of the words or action, not the underlying intent which is important
  • it is the impact of the words or action, not the underlying intent which is important
  • health, physical characteristics, personal beliefs and other factors may lead to harassment
  • harassment can occur between people of the opposite sex or between people of the same sex, differences of culture, language and attitude, or misinterpretation of social signals may mean that what is perceived as offensive behaviour or language by one person may not seem so to another
  • differences of culture, language and attitude, or misinterpretation of social signals may mean that what is perceived as offensive behaviour or language by one person may not seem so to another

Sexual harassment
A form of sex discrimination, it involves unwanted sexual attention which emphasises sexual status over a person’s individual status. Some examples of sexual harassment are:

  • remarks, looks, jokes, use of offensive language, alluding to a person’s private life or sexual orientation by innuendo, or remarks about a person’s appearance
  • making provocative suggestions or pressing people to accept unwelcome invitations
  • the display of suggestive or pornographic material
  • deliberate physical contact, to which the individual has not consented or had the opportunity to object to

Racial harassment
A form of racial discrimination, it involves offensive behaviour by a person or group of one racial or ethnic origin against a person or group of another. Examples of racial harassment include:

  • derogatory name-calling
  • insults and racist jokes
  • ridicule of an individual for cultural differences
  • exclusion from everyday conversation or social events
  • unfair allocation of work and responsibilities because of racial or ethnic origin
  • display of offensive, racist material

Other forms of personal harassment
Harassment may take many forms and people can be subject to harassment on a variety of grounds including sexual orientation, religious or political convictions, age, real or suspected infection with AIDS/HIV, or disability. Examples include:

  • gibes in reference to personal traits or appearance, invasion of privacy or practical jokes which cause offence
  • academic bullying – asserting a position of intellectual superiority in an aggressive, abusive or offensive manner, threats of course failure and sarcasm

Solutions

Any learner who suffers from harassment from any individual or group in the course of their study will have the support of PTI in seeking to ensure that harassment ceases. There are various ways in which an individual can deal with harassment, ranging from asking the person to stop to making a formal complaint.

Informal or “on-the-spot” procedure

  • if possible you should speak to the alleged harasser yourself, making it clear that his/her behaviour is unacceptable and you wish it to stop. In many cases, such an approach is successful and the harassment ceases
  • you may wish to seek help or advice from a friend or sympathetic colleague whom you feel able to talk to and who may also accompany you to a meeting or in helping to put your case to the harasser; this cannot be your trainer

Formal action can be taken if the above stage fails to be effective in stopping the harassment or where the behaviour is of such a nature that informal measures would be inappropriate.

Formal procedure

Ask for a confidential interview with a trusted member of your centre team. They will listen to you in confidence and give you advice on how best to proceed
If you decide to proceed further and have exhausted the informal option above, please utilise the PTI complaints procedure using the form provided.

We are committed to giving you a high standard of service and learning.

 

If you are unhappy in any way with our advice or the service you have received from Premier Global, we offer you a clear complaint procedure which we explain below. Our aim is to deal with complaints fairly, consistently and in a timely manner.

How to Make a Complaint

Please contact us by Email: complaints@premierglobal.co.uk

When We Receive Your Complaint

We will write to you promptly (usually within 3 working days) to let you know we have your complaint. If we can respond to your complaint at the same time we will, otherwise we will tell you how we intend to deal with it. All correspondence will be made from complaints@premierglobal.co.uk.

Resolving Your Complaint

If we do not have all the information, we need to resolve it and need to collate this, or if there is a time delay for any other reason, our Customer Experience Coordinator will write to you to let you know what is happening.

Once we have completed our investigation, our Customer Experience Coordinator will write to let you know the outcome. If at this stage you inform us that you are unhappy with the outcome of our complaint investigation, then the complaint will be escalated within the Premier Global team who will review the complaint and reply accordingly.

At the end of our investigation, we will write to you with a final response. This will:

  • Summarise the complaint.
  • Confirm whether we accept the complaint and want to offer redress to you, or that we do not accept the complaint. In either case, we will provide you with the reasons for our decision.

If you are not happy with the overall outcome, you can refer your complaint to a 3rd party Alternative Dispute Resolution (ADR) provider (please see details of ADR providers below) or you can of course instruct your own should you prefer:

If There is a Delay in Resolving Your Complaint

Our regulator, the Financial Conduct Authority, expects us to resolve most complaints within eight weeks. We are committed to achieving this and, where possible, resolving complaints even sooner. If we do not have all the information, we need to resolve it and need to collect this, or if there is a time delay for any other reason, we will write to you to let you know what is happening.

In the unlikely event your complaint takes longer than eight weeks to resolve, we will write to you at that time to explain why. We will also let you know whether and how you can refer to the Financial Ombudsman Service (FOS) if you are unhappy with the delay.

We will then keep in touch with you regularly until we have completed our investigation.

Financial Ombudsman Service

If your complaint with Premier Global relates to a financial service and it is not resolved to your satisfaction, you may be able to refer the complaint to the Financial Ombudsman Service. The Financial Ombudsman offers a free, independent service helping to settle individual disputes between customers and businesses providing financial services.

The contact details for the Financial Ombudsman Service are:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Website: https://www.financial-ombudsman.org.uk/
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

If any data is inaccurate it will be corrected without delay. In general, the personal data we keep is comprised of:

  • the information you supplied during enrolment such as your contact details, your age and gender, your chosen course, the centre you attend and the nature of any additional support needs that you have requested
  • your progress through the course and payment details
  • the voluntarily supplied details of previous employment and qualifications and your future employment and training plans from your learner induction form

As a general rule the only documentation we keep through which you could be identified are your health-screening questionnaire and your portfolios of work. These documents are kept in secure storage at all times. Learners are entitled to check that these documents are kept confidential. Premier Training International is registered under the Data Protection Act and will only share the information it has about you with other agencies who have agreed rights of access.

These are:

  • the Awarding Body (External Verifiers)
  • the college where you enrolled on the programme (if applicable)
  • your employer (if your employer is sponsoring you
  • our affiliates, The National Academy of Sports Medicine (NASM) and The Athletics and Fitness Association of America (AFAA)

Policy statement
Premier Training International (PTI) is committed to the elimination of unlawful discrimination and to the promotion of equality of opportunity or learners and prospective learners, in its functions of:

  • selection, recruitment and initial assessment
  • community links and partnerships
  • induction and management of learning
  • programme delivery
  • assessment and review
  • verification
  • achievement and progression
  • monitoring and review
  • learning, examining, curriculum development and quality assurance

The aim of the policy is to ensure that all learners and prospective learners are all treated equally, fairly and with the highest standards of customer care, irrespective of: race, colour, nationality, ethnic origin, educational achievement, gender, sexual orientation, marital or parental status, age, disability, political or religious belief or socio-economic class.

This policy is augmented by its learner anti-harassment policy and its procedures for support of learners with additional support needs and disabilities.

This Equal Opportunities Policy operates within the legal framework of various pieces of legislation including the Sex Discrimination Act 1975, Race Relations Act 1976 as amended by the Race Relations Amendment Act 2000, the Disability Discrimination Act 1995 (Part 4), the Sexual Orientation Regulations 2003 and the Religion or Belief Regulations 2003.

Key outcomes

  • learners and staff are expected to respect the policy and practices in their dealings with all members of the PTI community and to behave in a way which reflects and appreciates the diversity of the PTI community
  • PTI is committed to a continuing programme of action to make these policies and practices effective breaches of this policy by staff or learners will be fairly investigated and, where appropriate, action will be taken
  • all equal opportunities procedures will be fair, consistent and monitored

Harassment complaints
Any learner who alleges that he or she has been the subject of discrimination or harassment has recourse to the PTI complaints and harassment policies and procedures.

Monitoring, assessment and review
PTI monitors, assesses and reviews the effectiveness of its Equal Opportunities policy and its undertakings in its Learner Charter. All PTI’s functions relating to learners will continue to be monitored and reviewed.

Responsibilities
This policy will continue to be monitored and revised on a regular basis to ensure compliance with relevant statutory legislation.

Measuring success
PTI considers its Equal Opportunities Policy to be central to its quality management and to ensure employers and learners enjoy equality of access and provision. PTI undertakes the following:

  1. Through its marketing materials and presentations PTI will ensure that its commitment to Equal Opportunities is understood by all its stakeholders.
  2. All applicants for programmes will be offered guidance and support regardless of: race, sexual orientation, colour, nationality, ethnic or national origin, disability, gender, age, marital status or religion.
  3. Programmes of learning and assessment will be designed to promote equal access.
  4. We will collect anonymous information allowing us to calculate on a quarterly basis information on the age, gender, ethnicity, occupation, prior learning and achievement, health/disability and progression of our learners. These will be measured against our own targets towards greater diversity.
  5. PTI’s learner policies will provide all learners with equal rights and responsibilities.
  6. Provision of learning support will be available to all those identified as being in need, enabling equal access to all courses wherever possible. Where additional or specialised provision is required – and not available through PTI – arrangements or referrals will be made to ensure that provision can be accessed by the learner.
  7. Premier Training International may advise learners which courses and venues are the most suitable based upon our aim to provide the most suitable delivery of training to each individual.
  8. Information obtained from learners through: programme reviews, learner achievements, questionnaires, surveys and interviews will be anonymous and used to improve the equality of opportunity available.
  9. All learners will have an opportunity through programme feedback and questionnaires to freely express personal views. These anonymous views will be taken into account by the Learner Charter Monitoring Team and actions taken.

Every quarter, the PTI management team meets to measure its success against these 9 statements and sets targets for improvement.

Premier Training International needs to have relevant and current information about you and your training and career plans in order to provide services within the standards laid down by:

  • the Awarding Body
  • the Qualifications and Curriculum Authority’s various codes of practice

The more accurate and complete that information is, the more we can meet your individual requirements. All personal information about you is kept secure and is treated as strictly confidential. We will not disclose any information about you to any 3rd party except in the following circumstances:

  • where we are required to by law
  • where we have your prior consent or you have asked us to do so
  • where we are instructing our employees or agents to provide services to you on our behalf
  • when we are required to do so by your employer (if applicable)
  • when we are required to do so by the enrolling college (if applicable)
  • when we are required to do so by the Awarding Body