TERMS & CONDITIONS

Top of Form

Terms and Conditions

These terms and conditions set out the basis upon which Premier Training International Limited, a company registered in England and Wales with Company number, 02720312 whose registered office is at Ground Floor Office, Dryden House, St Johns Street, Huntingdon, Cambridgeshire, United Kingdom, PE29 3NU (“Premier”), along with its partner National Academy of Sports Medicine (“NASM”), (together, “Premier Global/NASM”), agree to provide certain training courses (the “Courses”) to you.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU PURCHASE ANY OF THE COURSES FROM US AND CHECK THAT THEY DO NOT CONTAIN ANYTHING WHICH YOU ARE NOT WILLING TO AGREE TO.  THESE TERMS AND CONDITIONS FORM A LEGAL AGREEMENT BETWEEN YOU AND PREMIER, AND GOVERN THE BASIS UPON WHICH THE COURSES ARE PROVIDED TO YOU. BY ORDERING ANY OF THE COURSES FROM PREMIER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 1 (THE COURSES), 2 (USE AND TRANSFER OF YOUR PERSONAL DATA), 7 (RIGHT TO CANCEL) AND 10 (LIMITATION OF LIABILITY) OF THESE TERMS AND CONDITIONS.

Premier Global/NASM’s Customer Service Team

If you don’t understand any part of these terms and conditions and want to talk to us about it, or if you require further details, please contact Premier Global/NASM’s Customer Service Team by:

 

Please note, we may record calls for training purposes. If we need to contact you, we will do so by telephone or by writing, which included email, using the contact information you provide to us.  Please make sure that these details are complete and accurate.

Our registered VAT number is GB 907 8389 83.

  1. THE COURSES

Our courses are delivered online, through webinars or a combination of online and webinars (the “Online Courses”)

The Online Courses are scientifically based learning programmes for personal trainers.  Candidates who successfully complete the Online Courses are awarded either diplomas or certification credentials that are widely recognised in the UK, US and other countries. The Online Courses were developed by or jointly with NASM.  All of the Online Courses are recognised by the Chartered institute for the management of Sport and Physical Activity (“CIMSPA”) and are endorsed by Active IQ, one of the U.K.’s leading awarding bodies in the Active Leisure Sector.

  • The Level 2 Certificate in Fitness Instructing, Level 3 Diploma in Personal Trainer Qualifications and the Diploma in Personal Training for Optimum Performance were developed particularly for the UK market. Recognised by CIMSPA and endorsed by Active IQ, these courses prepare you to become a qualified trainer.
  • NASM’s Advanced Specialisation courses for Corrective Exercise (NASM-CES) and Performance Enhancement (“NASM-PES”) are recommended only for trainers that have been qualified in the UK and are not replacements for Level 2 Fitness Instructing and/or Level 3 Personal Trainer Qualifications.
  • NASM’s Certified Personal Trainer course (“NASM-CPT”) provides an opportunity to obtain a certification that is accredited by NCCA. The NASM-CPT is capped by a certification that is accredited by the National Commission for Certifying Agencies (“NCCA)”, the leading accreditor for personal trainer programs in the U.S.
  • The AFAA-CGFI (Certified Group Fitness Instructor) course is recommended for qualified trainers who want an in-depth study into developing and leading group exercise programs provides an opportunity to obtain a certification that is accredited by NCCA.
  • Also available are several NASM and AFAA specialisations and continuing education Online Courses to expand your skills and clientele.

The Online Courses are delivered directly through NASM/AFAA’s Learning Management System that gives you direct access to the Online Courses through NASM’s website https://nasm.org/. This website is owned and operated by NASM, which is located at 1750 E. Northrop Blvd., Suite 200, Chandler, AZ, 85286, USA.  NASM is a division of the Assessment Technologies Institute, LLC, a company registered in the United States of America with registration number 43-1948115 and whose registered office is at 11161 Overbrook Road, Leawood, KS, 66211 USA.

Premier is authorised to sell and deliver access to the Online Courses to you under licence and is responsible for all aspects of the administration and delivery of the Online Courses to you, including any issues you may have. If you have any queries in respect of the Online Courses and their delivery or a dispute, please contact Premier’s Customer Service Team (details above).

  1. THE USE AND TRANSFER OF YOUR PERSONAL DATA

Please review our Privacy Policy for a full description of the information we collect, how that data may be used or shared, and how we secure your data. Our Privacy Policy is incorporated by reference in to these Terms and Conditions.  The data that Premier and/or NASM collect from you or you provide as part of the Courses may be transferred to and stored in the U.S. NASM uses systems and data storage operating in the U.S. NASM and/or Premier and its partners need to use and store your data in order to provide the Courses and related material to you. In providing any data to Premier in respect to the Courses, you agree to the transfer of your data to NASM and its partners and, as required, back to Premier, and the processing and storage of your data by Premier, NASM and its partners, as described more fully in our Privacy Policy, in order to provide the Courses to you in accordance with these terms and conditions. Please note that any financial account or credit data you provide to Premier will not be shared with NASM or transferred to the U.S.

GETTING STARTED

3.1       Online Courses

Ordering Products From Premier Global/NASM

You may place an order with us for the Online Courses by registering for an account with Premier (see details below) and completing the Premier online ordering process or by telephoning Premier’s Sales Team. When ordering online, please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so by contacting Premier’s Customer Service Team.

When you place your order whether by phone or online, we will acknowledge it by email or over the phone. This acknowledgement does not, however, mean that your order has been accepted.

Premier may contact you following your order to say that it cannot accept your order. This is typically for the following reasons:

  • the Online Course you selected is unavailable;
  • you do not meet the necessary criteria to be eligible for the Online Course;
  • Premier cannot authorise your payment;
  • you have failed to provide all or the correct information which is required to complete your order; or
  • there has been a mistake on the pricing or description of the Online Course.

You order is not accepted until we confirm acceptance through either email or a letter. At that point:

  • a legally binding contract will be in place between you and Premier;
  • we will send you a unique access code within 2 working days of confirming acceptance to enable you to access the Course(s) you have ordered; and
  • your 14 day cancellation period will begin (see below ‘Rights to Cancel’ section below).

Eligibility for Certain Courses

It is important when you order certain of the Online Courses from Premier that you consider whether the Course is suitable to your skillset.  Before ordering and starting the NASM-CPT, NASM-PES, NASM-CES or AFAA-CGFI courses, please consider the following recommendations:

  • Candidates for NASM-CPT or AFAA-CGFI should likely have a Grade C in English and Maths at GCSE level (or the recognised equivalent) and basic communication skills.
  • Candidates for an Advanced Specialisation (PES or CES) should likely hold a Level 3 PT industry recognised qualification (i.e. REPs/Charted Institute for the Management of Sport and Physical Activity) and have at least 6 months experience practicing as a personal trainer or a NASM-CPT certification.
  • Candidates for NASM-CPT or AFAA-CGFI must possess and maintain Adult Cardiopulmonary Resuscitation (“CPR”) and Automated External Defibrillation (“AED”) (or equivalent) certifications from an approved CPR/AED provider. All CPR/AED courses must have a hands-on training component.

Your Online Course Accounts

In creating an account with Premier (“Premier Account”), you will be required to provide certain information and be provided with a username. Through your Premier Account you will be able to purchase the Courses. Upon acceptance of your Order by Premier, you will be provided with a unique access code and instructions to access the Courses. In order to access the Courses, you will need to create an account through NASM.org (“NASM Account”) to activate your unique access code. You will then be given access to the Courses. All steps are required to be completed for you to be given access to the Courses.

When creating your Premier Account and your NASM Account (together the “Accounts”), you agree to:

  • Provide complete and accurate information to Premier and NASM and to permit Premier Global/NASM to store and use your registration data for use in maintaining your Accounts and using such data as set out above in the ‘Use and Transfer of Personal Data’ section.
  • You agree to protect your username and password, as well as any access codes provided by Premier Global/NASM, and agree not to share them with other person or permit any unauthorised use or access to the Online Courses.
  • You certify and represent that you will be the person undertaking the Online Courses and that any attestations which you are required to complete in connection with the Courses will be completed only by you.

Please note that when you initiate an online course you will be presented with a set of terms and conditions that are not applicable to you. Only these terms and conditions are applicable to your use of the Online Courses.  You will also be required to complete attestations, including one concerning the embedded terms and conditions.  It is necessary to answer this attestation in the affirmative in order to move forward in the program.  You will not be legally bound by that attestation.

Purchases made under your Accounts are not transferable to another person or from one course to another course.

Exam Registration 

Along with creating your Accounts, you will be required to separately register for an examination date with Proctor U or PSI, depending on the exam you are taking.

Premier recommends that examination candidates register for their exam at least 30 days prior to an anticipated examination date to better be able to select his/her preferred date and to allow time for receipt of materials and self-study. All examination registrations, including registrations from bulk purchases, are non-transferable.

To arrange for an exam date, please use the following scheduling methods:

 

For the L2, L3 or Diploma in Personal Training for Optimum Performance:

 

For NASM CPT or AFAA CGFI:

  • Invigilated at a testing center by PSI Testing

Note: To schedule with PSI online or by phone, you will need to provide your exam enrolment ID number. You can locate your enrolment ID number by accessing your exam enrolment through your NASM student portal or by contacting Premier’s Customer Service Team.

3.2       WORKSHOPS OR OTHER LIVE EVENTS

The purpose of a workshop is to provide participants with a live, practical application of the subject matter. Participation in a workshop is not required and does not guarantee improved performance on the exam.

Registration

  • You are responsible for scheduling your own workshop within at least one week prior to the desired date using the registration invitation received after purchase.
  • Only those participants who are enrolled in a workshop through the scheduling portal may attend the workshop.
  • Participants are responsible for their own travel and lodging accommodations.

Workshop Policy

  • If a workshop offers Continuing Education Units (“CEUs”) and/or Continuing Professional Development (“CPDs”), the following rules apply:
  1. CEUs are only awarded to attendees (a) who already hold a current qualification and (b) who attend the entire workshop.
  2. CPDs are only awarded to attendees (a) who hold an active membership through a partnering charter and/or registry, (b) who already hold a current qualification and (c) who attend the entire workshop.
  • The purchase of a workshop expires 18 months from date of purchase.  You may request to cancel or reschedule your workshop at no charge by contacting the Member Services Department no later than 5 business days prior to your scheduled workshop (i.e., if your workshop is scheduled for Sunday, then the Tuesday prior is the last day you may modify your session at no charge).  After 5 business days prior, but no later than 48 hours before the day of your scheduled workshop, you can cancel or transfer your registration to another date or location by contacting Member Services.  During this period, a £25 Workshop Transfer Fee will be charged for any workshop transfer.  All fees must be paid in full and over the phone with Member Services.  If you do not reschedule your workshop at least 48 hours before the scheduled day and you do not attend the workshop, you will forfeit the cost of the workshop.
  • The Company, in its sole discretion, may allow an exchange for a later workshop within the five (5) day period when it deems the circumstances warrant an exception. You will be required to pay the Late Workshop Transfer Fee.
  • Failure to attend a workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price.
  • Under no circumstances, will a return for refund, even if still within the Return Period, or an exchange for a later workshop be made if sought less than 48 hours prior to the date scheduled for the workshop or any time thereafter.

Cancellation of a Workshop or other Live Event

In the event that the Company cancels a workshop or other live event, you will be notified as soon as practical under the circumstances using the contact information you provided at time of registration. In such case, you will be entitled to a full refund, less any merchandise you may choose to keep and any standard fees associated with the merchandise you choose to keep. Under no circumstances will the Company be liable for reimbursement of expenses incurred by you, if the Company notifies you or makes reasonable effort in good faith to notify you prior to the date of the workshop or live event. Before incurring additional expenses, you should verify the event at: https://www.premierglobal.co.uk/.

Notwithstanding the foregoing, if the Company cancels or postpones a workshop or live event due to inclement weather, force of nature or any act of God, the Company reserves the right to provide an alternative, similar workshop or event at a convenient venue to the original location, within twelve (12) months from the date of such cancellation or postponement and, in such circumstances, no refund will be due and the Company will not be liable for any consequential loss resulting from such cancellation or postponement.

 

  1. PURCHASING AND PAYMENT TERMS

4.1       General Payment Information

The price of any training course is in pounds sterling (£)(GBP) and will be the price as told to you over the telephone and as set out in the email confirming acceptance of your application.

We will pass on changes in the rate of VAT if this occurs. The date for the tax point is the date we accept your order.

It is possible that on rare occasions, an incorrect price for the training courses is stated to you. We check all prices for enrolments before we accept your application. If the course product’s correct price is less than our stated price on the date we accept your application, we will charge the lower amount. If the product’s correct price on the date we accept your application is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Please note that the prices of our training courses may fluctuate due to availability and demand. The price for your course is fixed at the point of your booking if your order is accepted by us. Other students may pay more or less than the price you pay. Government funding available may also affect the price some customers pay for the course.

From time to time we may offer promotional gifts for bookings onto our training courses. Such gifts or promotional offers will be subject to compliance with the offer terms and will be subject to availability.  The gifts or promotional offers may not be available to all students booking onto our training course. Please note that any discount, offers and/or promotions you may see on NASM’s U.S. website are not applicable to purchases made through Premier. These are targeted and only for the purposes of U.S candidates.

We accept payment with a variety of debit and credit cards including Visa, Mastercard, Delta and Maestro. Alternatively, we accept a direct bank payment. To make payment please select one of the following:

1)    Payment via credit or debit card over the phone by calling the Credit Control team on 01480 482549 or 01480 410318. (** We do not accept AMEX card type **)

2)    By bank transfer to the following details:

Account Name:          Premier Training Intl Ltd

Sort Code:                            20-47-06

Account Number:                 20681768

 

Your credit card or debit card will only be charged when you complete your order unless you have selected the payment by instalment option below, where available.

All payments by credit card or debit card may need to be authorised by the relevant card issuer before payment can be accepted.

Please note that any financial account or credit data you provide to Premier will not be shared with NASM or transferred to the U.S.

Upon submission of our application you will be required to either:

  • Pay the price for the training course in full; or
  • You may be offered and choose the option to take an instalment plan over a period up to 11 months with variable levels for advance payment as a deposit to spread the cost of your course fees. You will be required to electronically sign a Instalment plan loan agreement and also sign a Direct Debit Mandate for payment before your course application is accepted.
  • If you are under 18 your application will need to be submitted along with the Guarantor Document duly completed by your parent or guardian. The Guarantor Document form can be found here: https://www.premierglobal.co.uk/wp-content/uploads/2017/08/CCA-regulated-guarantee-U18s.doc

The Deposit is non-refundable unless you change your mind and cancel the enrolment during the cooling off period as described in the Rights to Cancel section below.

Premier will do all that it reasonably can to ensure that all of the information you give Premier when paying for the Course is secure by using an encrypted secure payment mechanism. However, in the absence of negligence by Premier, it will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to Premier.

Premier has the right to reject any order and/or limit quantities on any order, for any reason at its sole discretion.

4.2       Payments by Instalment Plans

Instalment options are available for Premier and/or NASM courses subject to a required minimum value and you will be required to enter into a loan agreement which will record the terms of the instalment plan. Instalment plans may vary but Premier typically charges an upfront deposit based on a percentage of the overall price of the course.  The length of an instalment plan may vary but the total length will not exceed 11 months.

In order to enter into and maintain an instalment plan, a direct debit mandate form of payment must be provided to Premier and should the direct debit mandate form subsequently be cancelled, you must immediately provide another valid form of payment to Premier. Cancellation of the direct debit mandate form does not excuse or release you from your obligations and non-payment will be subject to our ‘late payments’ section below. Please contact Premier’s Customer Service Team for further details.

If you do not make any payment to us by the due date, in addition to our recourses under Section 4.4 below, we may:

  • Charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount; and/or
  • Suspend access to online accounts, learning resources and treat your enrolment as having been terminated.

4.3       Fitness and Education Partnerships

 Please also contact Premier’s Customer Service Team to discuss the customised packages that are available for educational institutions and health clubs that meet certain criteria. Pricing is based on volume and level of commitment and plans will vary.

4.4       Late Payments

Where payments are made by agreed instalments and those instalments have not been paid on the due date or if payment for any of the Courses have not been made by the payment date, we reserve the right to withhold the release of examination results and/or delay the marking of the Courses undertaken until outstanding sums are paid. Premier reserve the right to suspend access to your online Accounts and/or treat the Courses ordered as being cancelled and offer the place to another person. No refund of any fees paid for the Courses will be made. We also reserve the right to charge interest on late payments at a rate of 4% above the base rate from time to time of HSBC Bank (or other UK clearing bank) as may be notified to you accruing on a daily basis until payment is made.

  1. RightS to cancel

5.1     Exercising Your Right to Change Your Mind (Consumer Contracts Regulations 2013)

Online Courses

You have the right to cancel and seek a refund for an Online Course within 14 days of the date on which you receive your access code.  If you decide to cancel after the 14 day cancellation period you will not be entitled to a refund and we will deduct or charge you the full course fee as a result of breaking the contract.

To exercise the right to cancel, you must inform Premier of your decision to cancel your enrolment by a clear statement in writing (e.g. a letter sent by post or email). You can use the model cancellation form set out below, but it is not obligatory:

Cancellation form

To: Premier International Training Limited

Ground Floor Office

Dryden House

St Johns Street

Huntingdon

Cambridgeshire

PE29 3NU

I [*] hereby give notice that I cancel my contract of sale of the following Course:

Ordered on:

Reference number:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper),

Reason for cancellation ( for analysis purposes only)

Date

[*] Delete as appropriate

 

5.2       Our Rights to Terminate; Make Alterations

We may end access to an Online Course if you violate any of these terms and conditions or, for certain courses, those stated in the appropriate Candidate Handbook, including, but not limited to the following occurrences:

  • If you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; or
  • If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the training course, for example, you do not provide us with the completed application form, or evidence of your qualifications;
  • If the information provided in your application is incorrect or misleading or we discover that you do not meet the course requirements.

If we end your enrolment in due to a breach of these terms or a rules violation may deduct or charge you the full course fee as a result of your misconduct.

We also reserved the right to withdraw a training course. We may write to you to let you know that we are going to stop providing the training course. We will let you know as soon as practicable in advance of our stopping the training course and will refund any sums you have paid in advance for the training course.

Any alterations to Courses are at Premier’s discretion and may be subject to an administration fee. Please contact Premier’s Customer Service Team for more information.

In cases where a refund is due, this will be returned to you (at Premier’s election) either by cheque or direct refund on to the credit/debit card used as the original method of payment. Any administration fee applicable will be deducted from the amount refunded. We will process any refund due to you as soon as possible, and, in any case within 14 days of the day on which you gave Premier notice of your cancellation.

  1. TERMS RELATING TO COURSES, EXAMS AND RETESTS

Premier L2, L3 and Diploma in Personal Training for Optimum Performance: The L2, L3 and Diploma in Personal Training for Optimum Performance exams must be completed within 6 months of the date you activate your access code for the Courses. If you do not take your exam within the 6 month period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team.

NASM-CPT and AFAA-CGFI: The exam must be completed within 180 days of the date you activate your access code for the Courses. If you do not take your exam within the 180-day period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team.

NASM-CPT and AFAA-CGFI certifications must be renewed every two years.  Please refer to the appropriate Candidate Handbook for information concerning recertification and continuing education requirements.

In addition to these terms and conditions, candidates for these Courses are subject to the policies and procedures set out in the Candidate Handbooks. Before proceeding with NASM-CPT products or the AFAA-CGFI, you should review the relevant Candidate Handbook.  In the Candidate Handbooks, you will find essential information about policies and procedures for certification candidates and Certified Professionals registering for the NASM-CPT or AFAA-CGFI examinations, recertification requirements for Certified Professionals, and other terms and conditions.

The following sections of the Candidate Handbooks are not applicable to you:

  • Free Trial
  • Potential Practice Eligibility Requirements
  • Certain attestations
  • Credential Use
  • Recertify for Life
  • “Not in Good Standing” Status

The following sections of the Candidate Handbook are superseded by these terms and conditions:

  • Advanced Specialisations (please refer to eligibility requirements above)
  • Programme(s) with Guarantees
  • Candidate Eligibility (please refer to eligibility requirements above)
  • Accommodations (please refer to accommodations below)
  • Registering for an Exam (please refer to contact information provided below)

Contact information provided in the Candidate Handbooks are intended for U.S. based Candidates and Certified Professionals.  Please use the following contact information instead:

NASM Advanced Specialisations: The advanced specialisations are the Performance Enhancement Specialisation (“PES”) and the Corrective Exercise Specialisation (“CES”). NASM offers other specialisations through continuing education and other advanced courses may be available from time to time for you to purchase. The same terms will apply in respect of these courses.  Certain portions of the NASM Candidate Handbook apply to the NASM-CES or the NASM-PES and you should review the Candidate Handbook.

The Advanced Specialisation exams must be completed within one year (365 days) of the date you activate your access code. If you do not take your test within the one-year period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team. Advanced Specialisations credentials do not expire and do not require renewal.

Programme(s) with Guarantees:   Premier Global NASM offers a Job Guarantee, exclusive to the Trainer Premium. The requirement for being eligible for the Job Guarantee programme is described below. Premier Global NASM may, at any time and without prior notice, change the terms of, or discontinue its guarantee programme(s).

Job Guarantee Programme

Premier Global NASM offers a Job Guarantee Programme to candidates who have purchased and completed the following programme: Trainer Premium. To qualify for the Job Guarantee refund:

  1. You must have purchased the following online course: Trainer Premium
  2. You must have completed 100% of the Level 2 assignments and successfully obtained the Level 2 Certificate in Fitness Instructing no later than 60 days of enrollment key activation and/or purchase date.
  3. You must have completed 100% of the Level 3 assignments and successfully obtained the Level 3 Diploma in Personal Training no later than 90 days of enrollment key activation and/or purchase date.
  4. You must have applied and interviewed for a personal trainer position with at least three (3) employers within fifty (50) miles of your primary United Kingdom residence who hire personal trainers and who, at the time of application had open positions available.
  5. You must submit a completed guarantee request form, including job application details, within ninety (90) days of completing your Level 3 Certification course.

To redeem your refund, you must submit a request via email to studentsuccess@premierglobal.co.uk. By submitting a request for a refund under the Job Guarantee Programme, you consent to Premier Global NASM contacting the employers to whom you submitted applications to confirm submission of an application, criteria for the posted position and non-selection.  Your refund will be for the difference of the cost of the Trainer Extra Package and Trainer Premium Package, adjusted for any discounts you may have received, and excluding any fees that were applicable at the time of purchase. If approved, please allow 30 days for the refund to be issued.  All refunds are issued in the same form as the original payment.  For example, if a credit card was used for the original purchase, the refund will be made back to that credit card.

While we are confident that holding our credentials will be valuable to you in the marketplace, we make no guarantees that completion of our programs or obtaining our certification will lead to employment, promotion, retention or business growth.

  1. EVENTS OUTSIDE OF PREMIER’S CONTROL

Premier shall not be in breach of these terms and conditions, nor liable for any failure or delay in performance of its obligation under these terms to the extent that such delay or non-performance is due to circumstances beyond Premier’s reasonable control.

  1. ACCOMMODATIONS

If you have any concerns about your ability to access the Online Courses or take the exams due to any me

dical reason or disability please contact Premier’s Customer Service Team who may in certain circumstances be able to assist in making reasonable adjustments where possible.

  1. LIMITATION OF LIABILITY

Except for any legal responsibility that Premier cannot exclude in law (such as for death or personal injury), Premier is not legally responsible for:

(a)       losses that were not foreseeable to you and Premier when the enrolment was made;

(b)       losses that were not caused by any breach on the part of Premier or NASM;

(c)        business losses;

(d)       losses to non-consumers;

(e)       loss of data; or

(f)        loss that result from any errors or omissions in any materials provided as part of the Courses, Programmes or other Premier or NASM offerings.

Unless in exceptional circumstances or as require by law, Premier’s total liability to you for all liabilities shall not exceed the amount you have paid for the Courses.

  1. GENERAL TERMS

10.1    Confidentiality 

Except as permitted by these terms and conditions and any opt-in elections you have made, no Premier Global/NASM employees, committees or panels shall divulge confidential information about you without your express written consent, except as required by law.

Confidential information consists of your order, your raw certification examination scores, your phone number(s), your email address(es), your residential address(es) and your financial and credit information.

10.2    Licence Terms 

The Courses made available to you by Premier Global/NASM are licensed, and not sold, to you, subject to these terms and conditions. Your licence to use the Courses is subject to your prior acceptance of these terms and conditions including any updates or enhancements thereto. You are not authorised to assign or transfer this licence or your access code, username, or password to any other person or entity. Other than the rights granted to you in these terms and conditions, Premier Global/NASM grants you no other rights. You agree not to copy, modify, rent, lease, loan, sublicence, sell, distribute, disassemble, decompile, reverse engineer, or create any derivative works or translations of or based on the Courses or access and services provided to you by Premier Global/NASM as part of the Courses (except as and only to the extent that the foregoing restrictions is not permitted under applicable law).

You agree to use the Courses only as permitted under these terms and conditions. If Premier reasonably suspects that you have violated these terms and conditions, or if you have not paid the fees that are due and payable by you to Premier, then, without notice to you, Premier may terminate its enrolment of you, the licence, and your Accounts with immediate effect and deny you further access to Premier Global/NASM’s products and services.

Upon termination of this licence, you shall cease all use of Premier Global/NASM’s products and services and remain liable for paying all amounts that may be due and payable by you to Premier Global/NASM. Premier Global/NASM reserves the right to modify, suspend, remove, or disable access to the Courses or your Accounts at any time without notice and in no event will Premier Global/NASM be liable for making any such changes.

10.3    Intellectual Property 

You understand and agree that the Courses consists of intellectual property and proprietary material that is owned by or licensed to Premier Global/NASM or its parent companies, affiliates, or its licensors and is protected under intellectual property laws in the United States, Great Britain and other countries, which includes, but is not limited to, copyright. All rights not expressly granted to you under these terms and conditions are reserved by Premier Global/NASM, its parent companies and licensors. Premier or NASM names and acronyms, their trademarks, service marks, graphics, and logos used in connection with the Courses, are trademarks or registered trademarks of Premier or NASM (together, “Marks”). NASM® is registered in the United States, Great Britain and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Courses may be the trademarks of their respective owners. Premier Global/NASM, its parent companies and their licensors do not grant to you any right or licence in connection with any of the foregoing trademarks, service marks, graphics, or logos. You may not use the Marks without the prior written approval of Premier Global/NASM.

You agree to abide by all copyright notices and restrictions contained on this or any website of Premier or NASM, on the Courses and in accordance with these terms and conditions. You may not copy, distribute, enter into a database, display, perform, create derivative works, translate, or transmit any content contained in the Courses except that you may download one copy of any materials for the Courses accessible online so long as you comply with these terms and conditions. The Courses are provided for your own personal, non-commercial use. You may not alter the text or remove any trademark or other notice displayed on the Courses or the materials provided for the Courses. All rights in the Courses and the materials for the Courses are reserved.

10.4    No Resale

The Courses are not provided for redistribution or resale under these terms and conditions.

10.5    Compliance with Laws

You agree to comply with all applicable English law, in your use of and access to the Courses. You will not use the Courses in any way that is prohibited by the laws of England and Wales.

10.6    Use of Links 

Premier Global/NASM may include material from third parties or include links to third party websites in its products and services or as part of the Courses. Such material is provided as a convenience to you and Premier Global/NASM assumes no liability or responsibility for such third party materials or websites. Please note that these third party websites may have privacy policies that differ from those of Premier Global/NASM and we encourage you to carefully read those polices and terms and conditions. Premier’s Use and Transfer of Your Personal Data’ section, at section 2 of these terms and conditions, applies only to information collected by Premier Global/NASM.

10.7    Disclaimer  

YOU EXPRESSLY AGREE THAT your use of, or your inability to use, Premier’s or NASM’s websites or the Premier Global/NASM Courses is at your sole risk.  Premier Global/NASM does not warrant for the accuracy or completeness of any information, text, graphic, links or other items contained within the Courses or the materials for the Courses or for any errors, omissions, or any outcomes related to your use of Premier’s and NASM’s website or the Courses. Premier Global/NASM takes precautions to protect themselves against, but makes no warranties respecting, any harm that may be caused by the transmission of a computer virus, worm or other system or network infection or attack. Premier Global/NASM does not guarantee that your use of the Premier or NASM website or the Courses will be error-free or uninterrupted.

10.8    Disclaimer: No Provision of Professional Advice; No Guarantee

Premier Global/NASM, its licensors and contributors are not engaged in rendering medical, legal or other professional advice of services and the content of the Courses or its websites and materials are not intended to take the place of such advice.  If such advice or other expert assistance is required, the service of a competent professional should be sought. Please consult an appropriate professional before using any of the information, services, products or other resources provided to you as part of the Courses, you may find in the content of the Courses or Premier’s website and materials, or other resources mentioned or made accessible through the Premier’s websites.

Premier Global/NASM does not endorse, sponsor or guarantee any of the information of others, including advertisers, providers or partners, that may be accessible or made available on its websites or in its marketing materials or is otherwise part of the Courses.

While we are confident that holding our credentials will be valuable to you in the marketplace, we make no guarantees that completion of our programs or obtaining our certification will lead to employment, promotion, retention or business growth.

10.9    Indemnification 

By using Premier’s or NASM’s websites and accessing the Premier Global/NASM Courses you agree that you will indemnify and hold Premier Global/NASM and its licensors, suppliers, parent corporations, affiliates, employees and agents harmless in connection with any claim arising out of your breach of these terms and conditions by you, your use the Courses, or any action taken by Premier Global/NASM to protect its intellectual property, including, but not limited to, suspension or termination of your access to the Courses and/or Premier’s or NASM’s websites.

10.10  Miscellaneous 

Premier Global/NASM reserves the right to update and modify these terms and conditions without advance notice to you and such changes will be effective immediately when posted on this website and will govern your continued use of the website and the Courses.

Premier Global/NASM may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights hereunder.

These terms and conditions are between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing a term or condition hereunder, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your violating these terms and conditions or any other published rule, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Premier Global/NASM reserves the right to disable access to the Online Courses and its websites temporarily or discontinue your enrolment in an In-Person Course, until all late payments and fees have been made, and permanently for default on payment obligations. The access period described here will not be extended to make up any time lost due to a period of disabled access.

Premier Global/NASM will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

(a)       the Courses;

(b)       our service to you; or

(c)        any other matter;

please contact Premier Global/NASM as soon as possible.

If you and Premier Global/NASM cannot resolve a dispute using our internal complaint handling procedure, Premier Global/NASM will:

(a)       let you know that it cannot settle the dispute with you; and

(b)       give you certain information required by law about suitable alternative dispute resolution (ADR) providers.

If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of these terms and conditions. These terms and conditions will at all times be governed by the laws of England and Wales.

These terms and conditions and any documents referred to in them are the entire and exclusive agreement between Premier Global/NASM and you regarding your use of Premier’s or NASM’s websites and the Courses and replaces any prior agreements between you and Premier or NASM regarding the subject matter herein.

If any part of this agreement is determined to be invalid or unenforceable, the remaining portions shall remain in full force and effect.

Premier Global/NASM’s failure to enforce any right under these terms and conditions will not constitute a waiver of such right or of any other right under these terms and conditions.

Premier Global/NASM is not responsible for failing to fulfil its obligations hereunder for reasons that are outside of our control.

These terms and conditions, and the licence rights granted herein, are not assignable by you and any attempt to do so is of no force and effect.

Premier Global/NASM reserves the right to take steps it believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and conditions. You agree that Premier Global/NASM has the right, without liability to you, to disclose any registration data and/or account information to law enforcement authorities, government officials, and/or a third party, as we believe is reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and condition (including but not limited to Premier Global/NASM’s right to cooperate with any legal process relating to your use of the Premier’s or NASM’s websites or the Courses, and/or a third-party claim that your use of the website or the Courses is unlawful and/or infringes such third party’s rights).

Updated 31 October 2018.