(Terms and Conditions updated 21st November 2016.)
1.1 These terms and conditions (the “Terms”) and any credit approval application (“Credit Application”) are the basis of the contract (the “Contract”) between Premier Training International Limited (“Premier”/”us”/”we”/”our”) and you.
1.2 You should print a copy of these Terms or save them to your computer for future reference.
1.3 We may amend these Terms from time to time. Every time you wish to make a booking with us, please check these Terms to ensure you understand the terms which will apply at that time
2.1 Payment of the requisite fee (as detailed below) is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
2.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
2.3 We have the right to revise and amend these Terms from time to time. You will be subject to our Terms (including policies and procedures) in force at the time that you enrol on a course with us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case the same will apply to courses you have enrolled on or started.
2.4 If you do not provide us with the requisite information, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may make an additional administration charge of a reasonable sum to cover any extra work that is required or choose to cancel this Contract.
3.1 Applications will only be accepted with payment of the deposit, although please note that some courses require payment of the full fee. Please note that any deposits are non-refundable. In cases where payment of course fees will be made via an approved Professional and Career Development Loan (PCDL), you will need to complete the Training Provider Declaration Form when submitting your Enrolment Application which will be subject to our approval and acceptance.
3.2 If your course requires you to have a particular qualification, you must provide proof of that qualification when enrolling.
3.3 The balance of course fees (i.e. the total fee(s) less any deposit previously paid) is due no later than 28 days before the course starts. If the balance is not paid by this date, we reserve the right to suspend access to online accounts and/or treat the course as being cancelled and offer the place to another student.
3.4 All course bookings are subject to availability. We reserve the right to keep a modular booking on hold (e.g. Certificate in Advanced Personal Training until the start date of the relevant Diploma. If you have a question regarding this issue please contact your our customer service team on 0845 1 90 90 91.
3.5 If you are unavailable when course materials are delivered to the address provided by you and they are not collected from the local depot an additional distribution fee may be charged if we are required to take receipt of, collect and/ or redeliver the materials.
3.6 Our stated course fees include any delivery charges we incur to send course materials to a UK mainland address other than as stated in these Terms. Please note if your course materials have to be delivered to a non UK address, you accept liability for the delivery charge we will incur. Please contact our Customer Service Team on 0845 1 90 90 91 to check the delivery charge for the said course materials.
3.7 Please print your name clearly on the application form. Your name will appear as detailed on the form on your certificate. A fee of £20 will be charged should you wish to amend and re-print your certificate.
4.1 Where payments are made by agreed instalments and those instalments have not been paid on the due date, we reserve the right to withhold the release of examination results and/or delay the marking of course work until outstanding sums are paid. We reserve the right to suspend access to online accounts and/or treat the course as being cancelled and offer the place to another student. No refund of any course fees paid by you will be made. We also reserve the right to charge interest on late payments at a rate of 4% above the base rate from time to time of HSBC Bank (or other UK clearing bank) as may be notified to you accruing on a daily basis until payment is made. If you are a business, we additionally reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5.1 Cancellation under the Distance Selling Regulations
5.1.1 If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’) during the period set out in clause 5.1.3. This means that during the relevantperiod if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. A cancellation form is available on request.
5.1.2 If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described clause 5.1.3.
5.1.3 Your legal right to cancel a Contract starts from the date when a booking is made – which is when the Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period ends on a Saturday, Sunday or public holiday then the period will be extended until the next working day.
5.1.4 If your course is due to start within the cancellation period as in Clause 5.1.3 then your legal right to cancel is as follows:
5.2 Other rights.
5.2.1 We understand that occasionally, due to unforeseen circumstances, applicants may need to alter their arrangements. In these cases every effort will be made to accommodate the change, although please be aware that it may not always be possible. There may also be a delay in enrolling you onto an alternative course. To request an alteration to your course booking you must send a letter or email of alteration, together with an alternative booking (where applicable) to our customer service team no later than:
5.3 Any alterations are at our discretion and are subject to an administration fee, as outlined below.
5.4 Provided your request is received by us within the timeframe specified above then where you wish to transfer to an alternative course and we are willing accommodate your request then any fees paid, including the deposit, will be transferred to the alternative course; or
5.6 The following administration charges will apply to all alterations:
5.7 In cases where a refund of fees is due, this will be returned to you (at our election) either by cheque or a direct refund on to the credit/debit card used as the original method of payment. The administration fee will be deducted from the amount refunded. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation. If you wish to transfer courses more than once, we reserve the right to charge an administration fee in respect of each individual transfer and/or alteration.
5.8 We reserve the right to make additional charges on cancellation to cover costs incurred by us in respect of course materials, online learning registrations and/or tutor time. You will be notified of any charges that may be applicable on cancellation.
5.9 Bookings for the Diploma in Fitness Instructing and Personal Training (Dip. FIPT) are the Diploma course as a whole and not for the individual modules and as such, will be treated as a single course. Refunds will therefore not be given for course downgrades. For example, a Dip FIPT course downgraded to Certificate in Fitness Instructing booking will still be liable for the full Dip PT fee.
6.1 If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues and prices from those published. Whilst we will make every effort to transfer your booking to the next available course at your preferred venue, it should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes. If we are no longer able to provide your course, we will ask you to return any course materials to us (at our expense) in the condition as originally delivered to you and refund to you any fees paid to date when we receive the materials as required.
6.2 We reserve the right to remove from any course, students that fail to comply with its standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in our best interests of other participants and/or the individual concerned to attend one of our courses.
7.1 If you are a business, subject to clause 7.4, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: 7.1.1 any loss of profits, sales, business, or revenue;
7.2 In any event, our liability to you in respect of any claim made will not exceed the course fee paid by you.
7.3 If you are a consumer, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
7.4 We do not in any way exclude or limit our liability for:
8.1 “Premier Training International” and “Premier Training” are trademarks. You do not have any right to use these marks unless we specifically consent to you doing so.
8.2 All written materials supplied by us to you shall be belong to us until payment in full has been received.
8.3 If we provide you access to any online subscription materials, you acknowledge that such access is granted to you solely as a licensee. This licence will terminate on completion of your course or cancellation, whichever is the earlier.
8.4 All course materials and any online subscriptions are provided solely for your personal use in connection with your course. You may not copy, reproduce or modify any such materials, nor permit any third party access to them.
9.2 Where you have opted to pay for the course via our instalment option you acknowledge and agree that we may pass your details to credit reference agencies and make a credit reference agency search to determine your suitability and ability to pay by instalment.
9.3 If you have opted to enrol onto the Premier Platinum Diploma course you acknowledge and agree that we may pass your personal contact details to ‘Fitness Agents LTD’ and its subsidiaries in order to be contacted with regards to arranging details of self employment.
9.4 If you have opted to enrol onto the Les Mills Exercise to Music instructor course you acknowledge and agree that we may pass your personal contact details to ‘Les Mills UK’ and its subsidiaries in order to be contacted with regards to arranging your follow on courses.
9.5 If you have opted to enrol onto the Hatton Academy Boxing instructor course you acknowledge and agree that we may pass your personal contact details to ‘The Hatton Academy’ and its subsidiaries in order to be contacted with regarding the delivery of your course.
9.6 If you have opted to enrol onto either of the ‘DNAFit’ courses you acknowledge and agree that we may pass your personal contact details to ‘DNAFit’ and its subsidiaries in order to be contacted with regarding the delivery of your course
10.1 A party shall not be in breach of this agreement, nor liable for any failure or delay in performance of its obligations under this agreement to the extent that such delay or non-performance is due to circumstances beyond that party’s reasonable control.
11.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
11.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
11.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
11.4 These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.
11.5 Please note our online learning requires a minimum broadband speed of 512kb per second. We do however recommend a speed of at least 2MB per second to assist with your learning and the loading speed of our system.
These terms and conditions set out the basis upon which Premier Training International Limited, a company registered in England and Wales with Company number, 02720312 whose registered office is at Welbeck House, Ermine Business Park, Huntingdon, Cambridgeshire, United Kingdom, PE29 6XY (“Premier”), agrees to provide the National Academy of Sports Medicine (“NASM”) NASM Certified Personal Trainer (“NASM-CPT”) and NASM Advanced Specialisation courses (the “Courses”) to you.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU PURCHASE ANY OF THE COURSES FROM US AND CHECK THAT THEY DO NOT CONTAIN ANYTHING WHICH YOU ARE NOT WILLING TO AGREE TO. THESE TERMS AND CONDITIONS FORM A LEGAL AGREEMENT BETWEEN YOU AND PREMIER, AND GOVERN THE BASIS UPON WHICH THE COURSES ARE PROVIDED TO YOU. BY ORDERING ANY OF THE COURSES FROM PREMIER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 1 (THE COURSES), 2 (USE AND TRANSFER OF YOUR PERSONAL DATA), 7 (RIGHT TO CANCEL) AND 10 (LIMITATION OF LIABILITY) OF THESE TERMS AND CONDITIONS.
Premier’s Customer Service Team
If you don’t understand any part of these terms and conditions and want to talk to Premier about it, or if you require further details, please contact Premier’s Customer Service Team by:
The Courses are scientifically based learning programmes for personal trainers. Candidates who successfully complete the Courses are awarded certification credentials that are widely recognised in the U.S. and other countries. There are three courses: NASM’s Certified Personal Trainer (“NASM-CPT”); Performance Enhancement Specialization (“PES”) and Corrective Exercise Specialisation (“CES”) (the PES and CES together are referred to as “Advanced Specializations”). NASM-CPT is accredited by the National Commission for Certifying Agencies (“NCCA)”, the leading accreditor for personal trainer programs in the U.S, and includes psychometrically designed examination. The Courses, however, are not recognised by the Registry of Exercise Professionals (“REP”), which is the oversight body for accrediting training programs in the U.K. Premier recommend the Courses to personal trainers that have been qualified in the U.K. as an opportunity to explore further the science behind exercise and developing exercise programmes and to obtain certification credentials that lead the industry outside of the U.K.
The Courses are delivered directly through Premier’s website https://www.premierglobal.co.uk/ through a portal that gives you direct access to the Courses which are delivered from NASM’s website https://nasm.org/. This website is owned and operated by NASM, which is located at 1750 E. Northrop Blvd., Suite 200, Chandler, AZ, 85286, USA. NASM is a division of the Assessment Technologies Institute, LLC, a company registered in the United States of America with registration number 43-1948115 and whose registered office is at 11161 Overbrook Road, Leawood, KS, 66211 USA.
Premier is authorised to sell and deliver access to the Courses to you under licence and is responsible for all aspects of the administration and delivery of the Courses to you, including any issues you may have. If you have any queries in respect of the Courses and their delivery or a dispute, please contact Premier’s Customer Service Team (details above).
The data that Premier and/or NASM collect from you or you provide as part of the Courses may be transferred to and stored in the U.S. NASM uses systems and data storage operating in the U.S. NASM and/or Premier and its partners need to use and store your data in order to provide the Courses and related material to you. In providing any data to Premier in respect to the Courses, you agree to the transfer of your data to NASM and its partners and as required back to Premier, and the processing and storage of your data by Premier, NASM and its partners, as described below, in order to provide the Courses to you in accordance with these terms and conditions. Please note that any financial account or credit data you provide to Premier will not be shared with NASM or transferred to the U.S.
Collection, storage and use of data
Your Contact Data: NASM and/or Premier will collect and may use personally identifiable information including, but not limited to, the following: name, address, phone number, fax number, email address, employer, title, user ID and password, and IP address. NASM and/or Premier use the information you provide during registration to provide the highest quality of service to our customers, candidates and certified professionals and so that we can contact you, provide materials to you upon your request, register you, send relevant messages via e-mail or postal mail, support certification verification, or for any other purpose identified in these terms and conditions or when personal information is collected. NASM and/or Premier may also contact you via surveys to conduct research about your opinion of current products and services or of potential new services that may be offered. Please note that NASM and its partners will not receive, store or use financial account information that you may provide to Premier.
Your Learning Data: You understand and agree that, in the course of your use of NASM Courses, your answers and responses to activities and grades and scores of quizzes within the Courses will be recorded, along with your personal learning behaviours and various metrics related to your learning of particular subject matters made available through NASM Courses (“Your Learning Data”). You understand and agree that NASM and/or Premier, through NASM Courses, will collect, maintain, process, have access to, and use Your Learning Data to (i) confirm your identity to ensure only authorised users are accessing NASM Courses and for general security of the NASM Courses, (ii) provide technical support to you on NASM Courses, and (iii) generate reports and analytics.
Please note that NASM is required by its accreditor to provide the public with a means to verify the certification status of those to whom NASM has issued a certification and thus the following information is not “Your Learning Data”: (1) that you have sat for an NASM certification exam; (2) that you passed your exam and have been issued a certification; (3) your certification number; (4) the date of issuance and expiration of your certification; and (5) your certification status (whether your certification is current, you have allowed your certification to lapse or if your certification has been revoked). This information will be made public through the certification verification function available on the NASM website.
General NASM Courses Data: You also understand and agree that, through NASM Courses and the use of other third party software, NASM may collect diagnostic, technical, and general usage information of NASM Courses that is gathered, de-identified, and made anonymous, to (i) facilitate support and software development, and improve NASM Courses, (ii) verify compliance with license terms, (iii) monitor, record and report information about user activity and engagement of NASM Courses with the NASM Courses sites and modules, (iv) collect information around device use, NASM Courses site volume and load, and user results in connection with certain NASM Courses features or material (“General NASM Courses Data”).
Aggregate Metrics: Your Learning Data and General NASM Courses Data may also be used in the aggregate, anonymous, and de-identified by NASM for benchmarking analytics and general metrics. You understand and agree that NASM may share various types of aggregated and anonymous, de-identified data described above with third parties, provided however, in no event will NASM share any personally identifiable information about you with any third party without your express consent to such disclosure.
Instalment Plan Credit Checks: In opting for an instalment plan option (see below) you acknowledge and agree that Premier may pass your details to credit reference agencies and make a credit reference agency searches to determine your suitability and ability to pay by instalment. As noted above, Premier will not share any financial account or credit information about you with NASM.
By purchasing any of the Courses with Premier you are legally bound to these terms and conditions.
Ordering Goods From Us
You may place an order with us for the Courses by registering for an account with Premier (see details below) and completing the Premier online ordering process or by telephoning Premier’s Customer Service Team. When ordering online, please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so by contacting Premier’s Customer Service Team.
When you place your order whether by phone or online, we will acknowledge it by email or over the phone. This acknowledgement does not, however, mean that your order has been accepted.
Premier may contact you following your order to say that Premier do not accept your order. This is typically for the following reasons:
We will only accept your order when we email or write to you to confirm this. At this point:
It is important when you order any of the Courses from Premier that you ensure you satisfy all specified eligibility criteria before ordering and starting the Courses.
In order to sit for a certification examination:
Candidate Handbook: In addition to these terms and conditions, candidates for the Courses are subject to the policies and procedures set out in the Candidate Handbook. Before proceeding with any NASM CPT products, you should review the Candidate Handbook.
In the Candidate Handbook, you will find essential information about policies and procedures for Course candidates and Certified Professionals, registering for the NASM-CPT examination, special programmes offered to CPT candidates such as continuing education and recertification requirements for CPT Certified Professionals, and other terms and conditions. All candidates and Certified Professionals are required to review the Candidate Handbook prior to examination and recertification.
The Candidate Handbook is intended for users in the U.S and therefore parts of the Candidate Handbook are not relevant to you as a U.K consumer of these Courses.
The following sections of the Candidate Handbook are not applicable to you:
The following sections of the Candidate Handbook are superseded by these terms and conditions:
Contact information provided in the Candidate Handbook is intended for U.S. based Candidates and Certified Professionals. Please use the following contact information instead:
In creating an account with Premier (“Premier Account”), you will be required to provide certain information and be provided with a username. Through your Premier Account you will be able to purchase the Courses. Upon acceptance of your Order by Premier, you will be provided with a unique access code and instructions to access the Courses. In order to access the Courses you will need to create an account through NASM.org (“NASM Account”) to activate your unique access code. You will then be given access to the Courses. All steps are required to be completed for you to be given access to the Courses.
When creating your Premier Account and your NASM Account (together the “Accounts”), you agree to:
Please note that when you initiate the NASM-CPT course, you will be presented with an embedded set of terms and conditions that are not applicable to you. Only these terms and conditions are applicable to your use of the NASM Courses. You will also be required to complete attestations, including one concerning the embedded terms and conditions. It is necessary to answer this attestation in the affirmative in order to move forward in the program. You will not be legally bound by that attestation.
Purchases made under your Accounts are non-transferable.
Along with creating your Accounts, you will be required to separately register for an examination date. Details of how to register for an examination date are provided above under the heading ‘Registering for an Exam’.
Premier recommends that examination candidates register for their exam at least sixty (60) days prior to an anticipated examination date to better be able to select his/her preferred date and to allow time for receipt of materials and self-study. All examination registrations, including registrations from bulk purchases, are non-transferable.
NASM-CPT: the CPT exam must be completed within 180 days of the date you activate your access code for the Courses. If you do not take your exam within the 180 day period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team.
NASM-CPT certifications must be renewed every two years. Please refer to the Candidate Handbook for information concerning recertification and continuing education requirements.
NASM Advanced Specialisations
The advanced specialisations are the Performance Enhancement Specialisation (“PES”) and the Corrective Exercise Specialisation (“CES”). NASM offers other specialisations through continuing education and other advanced courses may be available from time to time for you to purchase. The same terms will apply in respect of these courses.
The Advanced Specialisation exams must be completed within one year (365 days) of the date you activate your access code. If you do not take your test within the one year period or you fail to successfully pass your exam, you may purchase a retest. For more details regarding retest eligibility and fees please contact Premier’s Customer Service Team.
Advanced Specialisations credentials do not expire and do not require renewal.
Please note that any discount, offers and/or promotions you may see on NASM’s U.S. website are not applicable to purchases made through Premier. These are targeted and only for the purposes of U.S candidates.
Premier accepts all major credit cards and debit cards except American Express. Premier do not accept cash.
Premier will do all that it reasonably can to ensure that all of the information you give Premier when paying for the Course is secure by using an encrypted secure payment mechanism. However, in the absence of negligence by Premier, it will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to Premier.
Your credit card or debit card will only be charged when you complete your order unless you have selected the payment by instalment option below which is available.
All payments by credit card or debit card may need to be authorised by the relevant card issuer before payment can be accepted.
The price of the Course:
(a) is set out on Premier’s website or available on request;
(b) is in pounds sterling (£)(GBP); and
(c) includes VAT at the applicable rate.
Premier has the right to reject any order and/or limit quantities on any order, for any reason at its sole discretion.
Payments by Instalment Plans: Instalment options are only available for the NASM-CPT course and you will be required to enter into an FCA regulated agreement which will record the terms of the instalment plan. Instalment plans may vary but Premier typically charge an upfront deposit based on a percentage of the overall price of the course and the length may range between 12 and 24 months.
Instalment plan options will be subject to you being eligible for credit and where you have opted to pay for a NASM-CPT course via our instalment plan option you acknowledge and agree that we may pass your details to credit reference agencies and make a credit reference agency search to determine your suitability and ability to pay by instalment.
In order to enter into and maintain an instalment plan, a valid form of payment must be provided to Premier, and should the payment form subsequently be cancelled, you must immediately provide another valid form of payment to Premier. Cancellation of the payment form does not excuse or release you from your obligations and non-payment will be subject to our ‘late payments’ section below. Please contact Premier’s Customer Service Team for further details.
Fitness and Education Partnerships: Please also contact Premier’s Customer Service Team to discuss the customised packages that are available for educational institutions and health clubs that meet certain criteria. Pricing is based on volume and level of commitment and plans will vary.
Late Payments: where payments are made by agreed instalments and those instalments have not been paid on the due date or if payment for any of the Courses have not been made by the payment date, we reserve the right to withhold the release of examination results and/or delay the marking of the Courses undertaken until outstanding sums are paid. Premier reserve the right to suspend access to your online Accounts and/or treat the Courses ordered as being cancelled and offer the place to another person. No refund of any fees paid for the Courses will be made. We also reserve the right to charge interest on late payments at a rate of 4% above the base rate from time to time of HSBC Bank (or other UK clearing bank) as may be notified to you accruing on a daily basis until payment is made.
You have the right to cancel the contract under these terms and conditions within 14 days of the date the contract is formed pursuant to clause 3 above, without giving any reason; or if earlier up until the date you first access the Courses.
To exercise the right to cancel, you must inform Premier of your decision to cancel the contract by a clear statement in writing (e.g. a letter sent by post or email). You can use the model cancellation form set out below, but it is not obligatory:
To: Premier International Training Limited
Ermine Business Park
United Kingdom, PE29 6XY
I [*] hereby give notice that I cancel my contract of sale of the following Course:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper),
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Refund and Alteration Policy
If you exercise your right to cancel within 14 days of the date of the contract being formed and you have not accessed the Courses you ordered during that period you will receive a full refund of the price you paid when booking.
If you decide to cancel after 14 days of the date of the contract being formed or you have accessed any of the materials for the Courses during the 14 days cancellation period you will not be entitled to any refund.
If you decide to cancel after the 14 day cancellation period you will not be entitled to a refund.
We understand that occasionally, due to unforeseen circumstances, applicants may need to alter their arrangements. In these cases every effort will be made to accommodate the change, although please be aware that it may not always be possible. Please contact the Premier’s Customer Service Team for more information.
Any alterations to Courses are at Premier’s discretion and may be subject to an administration fee. Please contact Premier’s Customer Service Team for more information.
In cases where a refund is due, this will be returned to you (at Premier’s election) either by cheque or direct refund on to the credit/debit card used as the original method of payment. Any administration fee applicable will be deducted from the amount refunded. We will process any refund due to you as soon as possible, and, in any case within 14 days of the day on which you gave Premier notice of your cancellation.
Premier shall not be in breach of these terms and conditions, nor liable for any failure or delay in performance of its obligation under these terms to the extent that such delay or non-performance is due to circumstances beyond Premier’s reasonable control.
If you have any concerns about your ability to access the Courses or take the exams due to any medical reason or disability please contact Premier’s Customer Service Team who may in certain circumstances be able to assist in making reasonable adjustments where possible.
Except for any legal responsibility that Premier cannot exclude in law (such as for death or personal injury), Premier is not legally responsible for:
(a) losses that were not foreseeable to you and Premier when the contract was formed;
(b) losses that were not caused by any breach on the part of Premier or NASM;
(c) business losses;
(d) losses to non-consumers;
(e) loss of data;
(f) loss that result from any errors or omissions in any materials provided as part of the Courses
Unless in exceptional circumstances or as require by law, Premier’s total liability to you for all liabilities shall not exceed the amount you have paid for the Courses.
Except as permitted by these terms and conditions and any opt-in elections you have made, no Premier or NASM employees, committees or panels shall divulge confidential information about you without your express written consent, except as required by law.
Confidential information consists of your order, your raw certification examination scores, your phone number(s), your email address(es), your residential address(es) and your financial and credit information.
The Courses made available to you by Premier are licensed, and not sold, to you, subject to these terms and conditions. Your licence to use the Courses is subject to your prior acceptance of these terms and conditions including any updates or enhancements thereto. You are not authorised to assign or transfer this licence or your access code, username, or password to any other person or entity. Other than the rights granted to you in these terms and conditions, Premier grants you no other rights. You agree not to copy, modify, rent, lease, loan, sublicence, sell, distribute, disassemble, decompile, reverse engineer, or create any derivative works or translations of or based on the Courses or access and services provided to you by Premier or NASM as part of the Courses (except as and only to the extent that the foregoing restrictions is not permitted under applicable law).
You agree to use the Courses only as permitted under these terms and conditions. If Premier reasonably suspects that you have violated these terms and conditions, or if you have not paid the fees that are due and payable by you to Premier, then, without notice to you, Premier may terminate its contract with you, the licence, and your Accounts with immediate effect and deny you further access to Premier’s and NASM’s products and services.
Upon termination of this licence, you shall cease all use of Premier’s and NASM’s products and services and remain liable for paying all amounts that may be due and payable by you to Premier. Premier reserves the right to modify, suspend, remove, or disable access to the Courses or your Accounts at any time without notice and in no event will Premier be liable for making any such changes.
You understand and agree that the Courses consists of intellectual property and proprietary material that is owned by or licensed to Premier or its affiliates, or its licensors and is protected under intellectual property laws in the United States, Great Britain and other countries, which includes, but is not limited to, copyright. All rights not expressly granted to you under these terms and conditions are reserved by Premier, NASM, their parent companies and licensors. Premier or NASM names and acronyms, their trademarks, service marks, graphics, and logos used in connection with the Courses, are trademarks or registered trademarks of Premier or NASM (together, “Marks”). NASM® is registered in the United States, Great Britain and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Courses may be the trademarks of their respective owners. Premier, NASM, their parent companies and their licensors do not grant to you any right or licence in connection with any of the foregoing trademarks, service marks, graphics, or logos. You may not use the Marks without the prior written approval of Premier or NASM.
You agree to abide by all copyright notices and restrictions contained on this or any website of Premier or NASM, on the Courses and in accordance with these terms and conditions. You may not copy, distribute, enter into a database, display, perform, create derivative works, translate, or transmit any content contained in the Courses except that you may download one copy of any materials for the Courses accessible online so long as you comply with these terms and conditions. The Courses are provided for your own personal, non-commercial use. You may not alter the text or remove any trademark or other notice displayed on the Courses or the materials provided for the Courses. All rights in the Courses and the materials for the Courses are reserved.
The Courses are not provided for redistribution or resale under these terms and conditions.
Compliance with Laws
You agree to comply with all applicable English law, in your use of and access to the Courses. You will not use the Courses in any way that is prohibited by the laws of England and Wales.
Use of Links
Premier or NASM may include material from third parties or include links to third party websites in its products and services or as part of the Courses. Such material is provided as a convenience to you and Premier and NASM assumes no liability or responsibility for such third party materials or websites. Please note that these third party websites may have privacy policies that differ from those of Premier and Premier encourages you to carefully read those polices and terms and conditions. Premier’s ’Use and Transfer of Your Personal Data’ section, at section 2 of these terms and conditions, applies only to information collected by Premier or NASM.
YOU EXPRESSLY AGREE THAT your use of, or your inability to use, Premier’s or NASM’s website or the Courses is at your sole risk. Premier and NASM do not warrant for the accuracy or completeness of any information, text, graphic, links or other items contained within the Courses or the materials for the Courses or for any errors, omissions, or any outcomes related to your use of Premier’s and NASM’s website or the Courses. Premier and NASM take precautions to protect themselves against, but makes no warranties respecting, any harm that may be caused by the transmission of a computer virus, worm or other system or network infection or attack. Premier and NASM do not guarantee that your use of the Premier or NASM website or the Courses will be error-free or uninterrupted.
Disclaimer: No Provision of Professional Advice; No Guarantee
Premier, NASM, its licensors and contributors are not engaged in rendering medical, legal or other professional advice of services and the content of the Courses or its websites and materials are not intended to take the place of such advice. If such advice or other expert assistance is required, the service of a competent professional should be sought. Please consult an appropriate professional before using any of the information, services, products or other resources provided to you as part of the Courses, you may find in the content of the Courses or Premier’s website and materials, or other resources mentioned or made accessible through the Premier’s websites.
Premier does not endorse, sponsor or guarantee any of the information of others, including advertisers, providers or partners, that may be accessible or made available on its websites or in its marketing materials or is otherwise part of the Courses.
By using Premier’s or NASM’s website and accessing the Courses you agree that you will indemnify and hold Premier and NASM and its licensors and suppliers harmless in connection with any claim arising out of your breach of these terms and conditions by you, your use the Courses, or any action taken by Premier to protect its intellectual property, including, but not limited to, suspension or termination of your access to the Courses and/or Premier’s or NASM’s website.
Premier reserves the right to update and modify these terms and conditions without advance notice to you and such changes will be effective immediately when posted on this website and will govern your continued use of the website and the Courses.
Premier reserves the right to disable access to it’s the Courses and its website temporarily, until all late payments and fees have been made, and permanently for default on payment obligations. The access period described here will not be extended to make up any time lost due to a period of disabled access.
Premier will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
(a) the Courses;
(b) Premier’s service to you; or
(c) any other matter;
please contact Premier as soon as possible.
If you and Premier cannot resolve a dispute using Premier’s internal complaint handling procedure, Premier will:
(a) let you know that it cannot settle the dispute with you; and
(b) give you certain information required by law about suitable alternative dispute resolution (ADR) providers.
If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of these terms and conditions. These terms and conditions will at all times be governed by the laws of England and Wales.
These terms and conditions and any documents referred to in them are the entire and exclusive agreement between Premier and you regarding your use of Premier’s website and the Courses and replaces any prior agreements between you and Premier regarding the subject matter herein.
If any part of this agreement is determined to be invalid or unenforceable, the remaining portions shall remain in full force and effect.
Premier’s failure to enforce any right under these terms and conditions will not constitute a waiver of such right or of any other right under these terms and conditions.
Premier is not responsible for failing to fulfil its obligations hereunder for reasons that are outside of Premier’s control.
These terms and conditions, and the licence rights granted herein, are not assignable by you and any attempt to do so is of no force and effect.
Premier reserves the right to take steps it believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and conditions. You agree that Premier has the right, without liability to you, to disclose any registration data and/or account information to law enforcement authorities, government officials, and/or a third parts Premier believes is reasonably necessary or appropriate to enforce and/or verify compliance with any part of these terms and condition (including but not limited to Premier’s right to cooperate with any legal process relating to your use of the Premier’s website or the Courses, and/or a third-party claim that your use of the website or the Courses is unlawful and/or infringes such third party’s rights).
Last updated 13.07.2017