General FAQs

Payment and Reservation Options

Your course fees are due to be paid within 28 days of the start date of the course.

You may choose to:

  • Pay the training course in full at the point of enrolment
  • Pay the agreed deposit as an advance payment at the point of enrolment on to the course and the remaining fees within 28 days of the start date of the course
  • Pay for the course using our instalment plan option (See below)

The deposit amount agreed will vary depending on any current promotional offers available.

We accept payment by a variety of debit and credit cards by telephone or alternatively you may choose to arrange for a direct bank transfer.

For our Continual Professional Development (CPD) courses, payments are made in full by booking online through our website, or by calling our Course Advisers team on the number at the top of the page.

Yes, you can!

Premier Global NASM offer an interest-free instalment plan (0%) to enable you to spread the cost of your course fee over 11, 12, 18 or 24 months. Our instalment plan loans are offered subject to a credit check and your confirmation that the monthly repayment level is affordable.

The instalment plan requires you to sign up to a Fixed-Sum loan agreement and sign a direct debit mandate for the repayment.

The deposit amount agreed will vary depending on your credit history and your chosen payment option and any current promotional offers available.

There is no arrangement fee for the loan and the loan repayments are scheduled to repay the course evenly over the agreed loan period.

You can, if you wish to settle the loan balance early by making additional payments at any time. There is no extra charge for an earlier repayment.

Please contact our friendly Course Advisers who will explain your options to you in full detail, discuss your circumstances and run through the process with you. To get in contact, call the number at the top of this page.

There may be other Government funded or a range of specialist industry funding schemes for current and leaving members of the armed forces and members of the Professional Footballers’ Association and the Professional Cricketers’ Association.

Please do not hesitate to contact Premier Global NASM to discuss what options may be available.

The breakdown of exam costs is as follows:

  • First attempt (on course): free of charge
  • First re-sit: free of charge (if booked within 4 weeks of finishing course, after this time £25 fee will apply)
  • Second re-sit: £25
  • Third re-sit: £25
  • Fourth re-sit and all further attempts: £75

Please note, it can up to 14 days to receive your exam results.

Yes. You can secure your place by paying a deposit, which will then come off the remaining cost of the course. Depending on your chosen course, you may also need to pay in full at the point of enrolment.

Under the Consumer Contracts Regulations 2013 you have 14 days after the day we email you to confirm we accept your application to change your mind about attending the training course.

However, once you have attended the first day of the training course you cannot change your mind, even if the 14-day period is still running. To end the contract with us, please let us know by doing one of the following:

  • Phone or email. Call customer services on 0845 1 909091 or email us at
  • Online. Complete the form on our website
  • By post. Complete the form included our brochure (also available online to print off at and post it to us at the address on the form. Or, simply write to us at Premier Training International Limited, Welbeck House, Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6XY including details of your course booking and your name and address. This is our company registered address.

Attendance Requirements

Please note, day one of your course is mandatory. Premier Global NASM also strongly advise you to attend every face to face workshop day of your course. Due to the intense nature of the timetable, important theory and practical activities take place on each attendance day.

Missing sessions may result in you finding it difficult to complete worksheets, theory exams or practical assessments. This may result in you not being in a position to successfully pass the qualification or in certain circumstances you may be removed from the course. If you are removed from the course due to non-attendance you will still be liable to pay for the course in full.

UK residents must bring a valid passport or photographic driving licence to confirm their identity to the first day of their course. Non-UK residents must bring a valid passport only. For non-UK residents, a driving licence will not be accepted. No other forms of identification will be accepted. If you are not able to show a valid form of ID, you will not be able to start your course.

As course content and industry requirements change over time, there are time limits for learners to complete their studies. For individual courses, the following time-frames apply:

  • 2 years (from the date of commencement of the course) for Level 2 qualifications
  • 3 years (from the date of commencement of the course) for Level 3 qualifications.

Qualification Details

Premier Global NASM provides high quality, nationally-accredited qualifications and a comprehensive portfolio of Continuous learning courses, from personal training to sports conditioning and nutrition. With a choice of delivery methods, including full-time, part-time and blended learning, which all incorporate a new online learning platform, we offer the flexibility to provide education to all.

We also have an after care infrastructure to ensure students achieve their career aspirations. This includes:

  • Expert team of Career Advisers, many of whom are qualified Personal Trainers
  • Highly skilled and committed lecturers from a Sports Science background, with many years in the fitness industry
  • Access to our experienced Recruitment Team, and our live jobs board with over 700 jobs available
  • Free 12 month CIMPSA membership

This depends very much on the country. The USA has no overall standard and will often recognise a Premier Qualification with proof of content. Many students who enroll onto our courses often look to the USA and Canada for employment. Although there are many North American Fitness Training Organisations, the main emphasis on setting up a business in this area seems dependent upon the total cost of public liability insurance. If interested in working abroad, please also see our Certified Personal Trainer course.

At Premier, we recognise qualifications from many other training providers. Depending on your qualification, you may be able to get a discount on the course or just take a particular module to further your knowledge and improve on your current qualification. If you are looking to get the Diploma in Fitness Instructing and Personal Training course, then you would need to take the entire course, but we may be able to offer a discount if you have covered parts of the course in previous qualifications.

To claim this accreditation for prior learning you will need to provide evidence in the form of the original certificate when enrolling onto the course. A total reduction of 20% for a maximum of two modules can be given for APL (Accreditation of Prior Learning), however it is best to speak with your Career Adviser to discuss your specific situation.

No, not for the Diploma in Fitness Instructing and Personal Training course. Although we do recommend that you complete a CPR course within six months of graduating.

Students who wish to enrol onto a University course would usually need to ensure they have successfully gained at least a grade C in GCSE Maths and English. Subsequently, when completing the UCAS form, applicants need to highlight achievement of the Awarding Organisation Active IQ (AIQ) fitness qualification in their personal statement. This is because AIQ qualifications have been matched with occupational standards set by the QCA (Qualifications Curriculum Authority), an organisation more familiar to UCAS than Premier Global NASM.

Salaries within this industry vary greatly. Fitness Instructors employed at one of the more recognised health and fitness clubs can expect to receive a salary starting anywhere between £13,000 – £18,000 per year. For instructors who have more advanced fitness training skills, including the Level 3 Certificate in Personal Training, earnings will potentially be enhanced by an extra £3,000 – £10,000 per annum.

On completion of our courses many students follow a self-employed career path. In this situation they could charge anything starting from £25 per hour and up to £70 per hour depending upon location. A successful self-employed personal trainer can earn well in advance of £35,000 per year. For Sports Massage, charges range from £15 – £60 per treatment. Premier helps all students find suitable employment opportunities through our Recruitment Team.

Certificates are issued within 8 weeks of successful completion of your course, in addition to full payment of the associated course received by Premier Global NASM. Upon successful completion of your course, Premier Global NASM can issue you with a ‘letter of successful completion’ at your request if the course hasn’t been paid for in full.

This letter is widely recognised within the fitness industry, and will enable you to immediately apply for work. However, we are not able to issue your certificate until the course has been paid in full.

For all certificates enquiries please e-mail our customer services department on with your name, e-mail address, postal address and the course you completed.

Premier Global NASM is unable to provide replacement certificates for qualifications achieved before January 2007. It is the responsibility of the graduate to make sure that original certificates are kept safe. If you have misplaced your certificate but have evidence of your achievement in the form of a fully signed-off assessment plan we may still be able to order a replacement for you. For further information please contact our Customer Service team on 0845 1 90 90 91 or by emailing

Yes. Most Premier students and graduates want to become a member as this adds credibility to their practice. BANT welcomes Premier students to sign on for student membership at an annual cost of £45 per person. Upon completion of the course BANT grants full membership to those who have a qualification from an accredited provider. To learn more about Premier’s accreditation plans, please see the above question.


CIMSPA are the Chartered Institute for the Management of Sport and Physical Activity. They are the professional development body for the UK’s sport and physical activity sector, providing leadership, support and empowerment for professionals working in the sector. The institute’s vision is: “To develop a vibrant, UK-wide sport and physical activity sector, led by professionals providing advocacy and leadership and working in partnership with stakeholders to help ensure the highest standards of service delivery”. CIMPSA have membership options for everyone in the sector, and we are delighted to tell you that as a Premier Global NASM graduate you are entitled to 12 months membership completely free of charge! Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

In its recent sports strategy document, the government tasked CIMSPA to lead on increasing the professionalisation of our sector’s workforce, and this backing has been explicitly reinforced by the recent Towards an Active Nation Sport England strategy. To help achieve this goal, CIMSPA is introducing a policy which will require most members to complete a defined amount of CPD per membership subscription year, at a level relevant to their membership category.

Sport and physical activity professionals should keep their skills and knowledge up to date, as well as extending their skillset wherever possible. Continuous professional development (CPD) is the practice of undertaking additional learning through courses, workshops or conferences or taking part in other activities which confirm that their knowledge, understanding and skills are suitable for their role in our sector.

In one word, strong! Premier Global NASM are a partner of CIMPSA and our courses are recognised by the awarding body, Active IQ. When you successfully complete your Diploma, as a Premier graduate, you are entitled to 12 months membership free of charge. Your details will be forwarded onto CIMSPA as soon as we have received your certificates from Active IQ.

Active IQ

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Premier Global NASM graduates and also for those wishing to join the industry. For more information, see the Active IQ website.

Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be filmed as part of the quality assurance process.

Personal Trainer Insurance

Premier Global NASM is pleased to recommend CIMSPA who have partnered with FitPro to offer a comprehensive range of insurance products underwritten by AVIVA. You can find out more information by visiting



The NASM CPT is professionally endorsed by both CIMSPA and Active IQ. As the programme utilises a science based training system and methodology, and contains specialist learning involving detailed analysis of a high level of information, it can be viewed as a Level 4 equivalent qualification in the UK. Our recommendation is that the NASM CPT should be undertaken by a Level 3 Diploma in Personal Training graduate, after they have worked in the field for at least 6-12 months, gaining relevant practical experience training clients. Premier Global NASM refers to trainers who have completed both the Level 3 Diploma in Personal Training + the NASM CPT as “Elite Trainers” – opening up progression pathways to more elite, advanced specialisms such as Corrective Exercise and Sports Performance.

There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a 70% or better.

Yes, the NASM CPT Premium Self Study purchased through Premier Global NASM offers you a practice exam available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

The National Academy of Sports Medicine (NASM) contracted with Professional Examination Service (ProExam) to conduct a practice analysis of Certified Personal Trainers (CPTs) in 2015. This practice analysis study defines the current knowledge, skills and abilities that must be demonstrated by entry-level credential holders to safely and successfully practice. This study also serves as the “blueprint” for determining the content (performance domains) for the certification exam(s). The NASM CPT exam blueprint can be found here.

The Candidate Handbook is a comprehensive overview of the NASM-CPT certification program and is required reading before taking the exam. The Candidate Handbook covers important topic such as eligibility requirements, the exam outline, expectations and recertification. You can find the candidate handbook within your online course, in the CPT Terms and Conditions Module or you can simply click here.

Exam/Testing Information and Accommodations

Premier Global NASM recommends the following organisations: Red Cross, St John’s Ambulance, Premier Training First Aid, First Aid for Life, Association of First Aiders, Safety First Aid Training and or any other OfQual recognised provider.

Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

Go to to register. Please have your Enrollment ID available, as it is needed to complete the registration process.

Step 1: Access your student portal through and click on “Courses”.

Step 2: Locate your CPT exam in the list of Courses and click the Action button. A new page will appear and your Enrollment ID will be displayed in the left navigation pane.

Your Enrollment ID is a unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CPT exam.

You will be required to present a valid government-issued photo ID along with a current CPR/AED certification. Without these two mandatory items, you will be turned away and may incur additional fees to reschedule your exam.

No, NASM does not release exam scores.

If you fail the CPT exam, PSI will provide you with a score report providing details of your test results. NASM provides a PASS score for any test result that is 70% or higher.

If you cancel your exam less than 24-hours of your scheduled date and/or fail to show for your scheduled exam, you must contact Premier Customer Support to reactivate your eligibility. Please know that additional fees may apply. Email us at:

In order to ensure the opportunity for all qualified persons, Premier Global NASM will make reasonable accommodations for candidates with any disabilities that might affect their NASM-certification exam taking. If you would like to apply for special accomodations please email or call 0345 899 2333

Your Premier Global NASM CPT certificate is endorsed by AIQ and CIMPSA in perpituity within the UK. To keep your NCCA accredited CPT qualification, a learner is required to re-certify every two years and complete the required number of CEUs from approved providers. Please see ‘Recertificaton’ section below.

Students can take their exam at one of our test centres across the UK. These are located in Coventry, Edinburgh, Leeds, London, Manchester, Newcastle upon Tyne and Somerset.

Retests and fees

Access to your online materials is aligned with your enrolment duration period. The NASM CPT exam provides you with 180 days from the date of purchase or from the date of enrollment key activation. The CPT content provides 365 days of access from the date of purchase, or from the date of enrollment key activation. You may extend your access for both the exam and content for an additional fee. Please contact the Premier Customer Services team for additional details.

If you failed your exam, a retest for the exam can be purchased. Candidates who do not pass the certification exam on the first attempt will be allowed to retake the exam after a 1-week waiting period. If the candidate is unsuccessful after the second attempt, he/she will be required to wait 30 days before retaking the exam. For each repeated failure after the 3rd attempt, candidates will be required to wait a year before attempting to take the exam again. Please contact Premier Customer Support for additional details regarding pricing and limitations.

Certificate Information

All NASM records of completion can be viewed and printed through the student portal, via the Certificates menu option. An official certificate will be mailed to you within 4 – 6 weeks after passing your CPT exam.


To support NASM’s commitment to protect health and safety in the USA, the NASM-CPT certification must be recertified every two (2) years if students with to work there.

The acronym “CEU” stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice.

NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. Please contact Premier Customer Support for questions regarding our current list of provider courses.

“To locate NASM-approved CEUs. Visit our Course Providers page by clicking here.

CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal. To petition a course, please print and submit the application found here.

NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination. If you allow your certification to expire, it will no longer be NCCA accredited in the United States, however it will still be recognised by AIQ & CIMPSA.

You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

Additional Resources

Please visit the login page and click on the Forgot Password feature.

Please note: Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change the temporary password to a permanent choice. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

Please download the appeal form and complete the instructions provided within. Click here.

0845 FAQs

Both 0845 and 0844 are in a range classed as NTS (number translation services) and designed for businesses, government departments and ‘other entities’ using services like press1 at national level.

  • 0845 are known as ‘local NTS’ because call rates are similar to local rates from a BT line.
  • 0844 are known as ‘fixed rate NTS’ because rates are the same at any time of day or night.

The current BT rates (at the time of publishing these FAQs) are as follows but charges from other networks will vary:

  • 0844 – 5.1p (Daytime) 5.1p (Evening) 5.1p (Weekend)
  • 0845 – 4p (Daytime) 1p (Evening) 1p (Weekend)
  • (charges include VAT and are rounded to nearest 10th of a pence)

Each mobile operator dictates their own pricing to these number ranges and charges may vary based on your price plan. The costs per minute for 0844/0845 are normally between 20p and 40p per minute if not bundled with free minutes. Often call plan rates are printed on the reverse of your bill. If you are in doubt contact your mobile provider.

Yes you can. The 020 number will still connect you to Premier Global NASM in the normal way.

By using an 0845 number it will allow Premier Global NASM to manage calls in a way that means customers can usually speak to someone faster. Although it is unlikely that the Premier Global NASM offices would need to be closed within its normal working hours, in the event of this type of emergency, 0845 numbers enable us to re-route calls, giving a more consistent service. Many other organisations use 0845 numbers for the same reasons of customer service and manageability.

No, we will not in any way. Premier Global NASM does not use 0845 numbers to make money via ‘revenue sharing’.